A Research on Obstecles Originating from the Furniture Management Departments About Quality Improvement and Development*
Abstract
Abstract
Aim of study: Quality
is a predictable degree of uniformity and dependability at low cost and suited
to the market. Quality has a important role in targets of sustainability and
customer satisfaction of the management. There are two methods as classic and
modern quality methods for sustainability and customer satisfy at the
management. In this study, it has been researched that many obstacles
originating from management departments about quality improvement and
development in reference to classic and modern quality methods.
Area of study: These
enterprises take place at 24 numbers industry regions (Bursa, İstanbul,
Kayseri, etc. İn Turkey).
Material and Methods: The survey method used at furniture
managements. The data was evaluated by using SPSS program.
Main results: After
the results, the education support has very important role at classic quality
method (38.7%) and modern quality method (36.7%) According to classic quality
method, the education was 1st rank and the marketing was 6th rank. Also
according to modern quality method, the manufacturing was 1st rank and the
marketing/education was 5th rank.
Research highlights: If firms are developing on this way,
economics of country will be improve and the firms will develop.
Keywords
References
- Angel R. M-L., Frank D., Barrie GD. (1998). Total quality management: Origins and evolution of the term. The TQM Magazine, 10(5), 378-386.
- Anonymous, (2013). The Turkish furniture products assembly sector report.
- Anonymous, (2016). Furniture industry, Republic of Turkey – Ministry of Economy.
- Ghobadian, A., Gallear, DN. (1996). Total quality management in SMEs, Omega. Int. J. Mgmt Sci. 24(1), 83-106.
- Hackman, JR., Wageman, R. (1995). Total quality management: Empirical, conceptual, and practical issues. Administrative Science Quarterly. 40(2), 309-342.
- John, CA., Manus, R., Roger GS. (1994). Theory of quality management underlying the deeming management method, Academy of Management Review, 19(3) 472-509.
- Ronald DM., Clifford LN. (2009, September). The history of the PDCA cycle. Proceedings from the Seventh Asian Network for Quality Congress, Tokyo.
- Terziovski M., Samson, D. (1999). The link between total quality management practice and organizational performance. International Journal of Quality & Reliability Management, 16(3), 226-237.
- Total Quality Management - TQM. (2017, July). Retrieved from: http://www.investopedia.com/terms/t/total-quality-management-tqm.asp#ixzz4oRH0gHTO
Abstract
References
- Angel R. M-L., Frank D., Barrie GD. (1998). Total quality management: Origins and evolution of the term. The TQM Magazine, 10(5), 378-386.
- Anonymous, (2013). The Turkish furniture products assembly sector report.
- Anonymous, (2016). Furniture industry, Republic of Turkey – Ministry of Economy.
- Ghobadian, A., Gallear, DN. (1996). Total quality management in SMEs, Omega. Int. J. Mgmt Sci. 24(1), 83-106.
- Hackman, JR., Wageman, R. (1995). Total quality management: Empirical, conceptual, and practical issues. Administrative Science Quarterly. 40(2), 309-342.
- John, CA., Manus, R., Roger GS. (1994). Theory of quality management underlying the deeming management method, Academy of Management Review, 19(3) 472-509.
- Ronald DM., Clifford LN. (2009, September). The history of the PDCA cycle. Proceedings from the Seventh Asian Network for Quality Congress, Tokyo.
- Terziovski M., Samson, D. (1999). The link between total quality management practice and organizational performance. International Journal of Quality & Reliability Management, 16(3), 226-237.
- Total Quality Management - TQM. (2017, July). Retrieved from: http://www.investopedia.com/terms/t/total-quality-management-tqm.asp#ixzz4oRH0gHTO
Details
| Primary Language | English |
|---|---|
| Journal Section | Articles |
| Authors | |
| Publication Date | December 28, 2018 |
| Published in Issue | Year 2018 Volume: 18 Issue: 3 |
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