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COMMON ISSUE OF TURKISH WORLD’S EDUCATION SYSTEM IS QUALITY ABSTRACT

Year 2014, Issue: 22, 48 - 62, 01.03.2014

Abstract

Dinmukhamed KELESBAYEV* Araştırma Görevlisi,Ahmet Yesevi Uluslararası Türk-Kazak Üniversitesi, Kazakistan Cumhuriyeti, Türkistan Şehri, dimahs_kz@yahoo.com Turkish world strives to capture the universal dimensions in order to develop its position at the international level by strengthening their cooperation in the field of education as in many areas. Turkish world should take to raise the quality of education is seen as a distance at the international level in terms of education quality indicators. Therefore, in this study will be discussed about Quality Function Deployment (QFD), which as addressed a systematic approach and improving quality tool, in order to contribute improving and upgrading quality as common issue is quality in the Turkish world’s education system and to help the works were done in this area and for this purpose.The aim of our study, to contribute improving qualities of educational services and lessons which are serviced and conducted at the universities based on the demands of students in higher education. For this purpose, by utilizing from advantages of QFD methodology to use student’s demands improving the educational quality and designing educational services. However, another aim of the study is to uncover the universities whether a customer expectation has oriented services approach and discuss on policies that business must fallow according the results. This study is a theoretical study; it will be a guide to researchers and professionals who want to do application of QFD on the universities and education system of Turkish world in the future.In this study firstly, QFD concept will be clarified after, will be applied to a university as hypothetical. Application of QFD in Turkish world’s education system has great impact to reach an educatedsociety. In this study we tried to mention importance of QFD and its results in case it is applied in universities with a positive intelligent.

References

  • AKAO, Yoji (Ed.), Quality Function Deployment: Integrating Customer Requirements into Product Design, (Translated by Mazur, G.H.), New York: Productivity Press, 1990, p. 370.
  • AKBABA, Atilla, “Müşteri Odaklı Hizmet Üretiminde Kalite Fonksiyon Göçerimi (KFG) Yaklaşımı: Konaklama İşletmeleri İçin Bir Uygulama Çalışması”, Anatolia: Turizm Araştırmaları Dergisi, 2005, Sayı: 16, No. 1, ss. 59-81.
  • ALKAN, Cevat, Eğitim Ortamları, Ankara, 1979.
  • BRIDGE, Berna, Eğitimde Toplam Kalite Yönetimi Uygulamaları, 1. Baskı, Beyaz Yayınları, İstanbul, 2003.
  • CHAN, Lai-Kow ve WU, Ming-Lu, “Quality Function Deployment: A Literature Review”, European Journal of Operational Research, 2002a, Vol. 143, No. 3, pp. 463-497.
  • CHAN, Lai-Kow ve WU, Ming-Lu, “Quality Function Deployment: A Comprehensive Review of Its Concepts and Methods”, Journal of Quality Engineering, 2002b, Vol. 15, No. 1, pp. 23-35.
  • CHAN, Lai-Kow ve WU, Ming-Lu, “A Systematic Approach to Quality Function Deployment with Full Illustrative Example”, Omega: The International Journal of Management Science, 2005, Vol. 33, No. 2, pp. 119-139.
  • COHEN, Louis, Quality Function Deployment: How to Make QFD Work for You, 6th Edition, Addison-Wesley Publishing Company, Massachusetts, 1995, p. 348.
  • COLLİER, David A., “Measuring and Managing Service Quality”, Service Management Effectiveness: Balancing, Strategy, Organization and Human Resources, Operations and Marketing, eds., D. E. Bowen v.d., Jossy-Bass Publishers, USA, 1990, pp. 234-265.
  • CROSBY, Philip B., Quality and Me: Lessons from an Evolving Life, 1st Edition, San Francisco, Jossey-Bass Publications, 1990, p. 272.
  • ERGEN, Zuhal, “Yükseköğretim Finansmanında Öğrenci Borçlanma Yöntemi”, Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 2006, Sayı: 15, No. 1, ss. 133-150.
  • FEIGENBAUM, Armand V., Total Quality Control, 3rd Rev. Edition, New York,McGraw-Hill, 1991, p. 863.
  • GRÖNROOS, Christian, Service Management and Marketing: Managing the Moments of Truth ın Service Competition, Massachusetts, Lexington Books, 1990.
  • GUINTA, Lawrence ve PRAIZLER, Nancy, The QFD Book: The Team Approach to Solving Problems and Satisfying Customers Through Quality Function Deployment, New York: AMACOM Books, 1993, p. 160.
  • HAUSER, John ve CLAUSING, Don, “The house of quality”, Harvard Business Review, 1988, Vol. 66, No. 3, pp. 63-73.
  • HURLEY, Robert F., “TQM and Marketing: How Marketing Operation in Quality Companies”, Quality Management Journal, 1994, July, No. 1, pp. 42-51.
  • HWARNG, H. Brian ve TEO, Cynthia, “Translating Customers' Voices into Operations Requirements - A QFD Application in Higher Education,” The International Journal of Quality & Reliability Management, 2001, Vol. 18, No. 2, pp. 195-226.
  • JURAN, Joseph M., “Juran on Planning for Quality”, New York: The Free Press, New York, 1988.
  • MIZUNO, Shigeru ve AKAO, Yoji (Ed.), QFD: The Customer-Driven Approach to Quality Planning and Deployment, Hong Kong: Asian Productivity Organization, 1994, p. 365.
  • ÖZTÜRK, Sevgi Ayşe, Hizmet Pazarlaması, Bursa, 4. Baskı, Ekin Kitabevi, 2003. SHILLITO, M. Larry, Advanced QFD: Linking Technology to Market and Company Needs, 1st Edition, Wiley-Interscience, New York, 1994, p. 200.
  • VARİNLİ, İnci ve UZAY, Nısfet, “Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesinde Hizmet Kalitesini Artırmaya Yönelik Çalışmalar”, Yüksek Öğretimde Sürekli Kalite İyileştirme, Editor: Mithat ÇORUH, Haberal Eğitim Vakfı, Ankara, 1997, ss. 157-165.
  • ZEITHAML, Valarie A., PARASURAMAN, A., BERRY, Leonard L., Delivering Quality Service: Balancing Customer Perceptions and Expectations, Simon and Schuster Press, 1990, p. 226.
  • ZEITHAML, Valarie A. and BİTNER, Mary Jo, Services Marketing, Singapore, McGraw Hill, 1996.

ОБЩИЕ ВОПРОСЫ СИСТЕМЫ ОБРАЗОВАНИЯ В ТЮРКСКОМ МИРЕ: КАЧЕСТВО

Year 2014, Issue: 22, 48 - 62, 01.03.2014

Abstract

Тюркский мир (TМ) в международном пространстве пытается укрепить и развитьпути сотрудничества в области образования, найти универсальные методы, тем самым был стержнем для всей тюркской цивилизации. ТМ на международном уровне раскрывает методы для повышения качества образования. Таким образом, это исследование  посвящено  изучению  общих  проблем  системы  образования, повышения качества и дальнейшей модернизации образования, и роли ТМ в систему образования для решения системного подхода как инструмента повышения эффективности.

Целью   нашего   исследования   проанализировать   знания   студентов   высших учебных заведений на старших курсах. Для этой цели , разработана система качественного образования, методологиянаправлена на выявление спроса работодателей на студентов вузов, их социальный потенциал,интеллектуальные возможности. Исследование является теоретическим исследованием, т. е. какуниверситет   будет   применятьсистему   качества   образования.   Кроме   того, успешная реализация программ ТМв системе образования , в соответствии с информационным обществом с высоким качеством и международных стандартов системы образования очень программа академического обмена. Благодаря этой работе, система качества образования в университетах поможет изменить мышление, необходимое для развития общей тюркской культуры.

References

  • AKAO, Yoji (Ed.), Quality Function Deployment: Integrating Customer Requirements into Product Design, (Translated by Mazur, G.H.), New York: Productivity Press, 1990, p. 370.
  • AKBABA, Atilla, “Müşteri Odaklı Hizmet Üretiminde Kalite Fonksiyon Göçerimi (KFG) Yaklaşımı: Konaklama İşletmeleri İçin Bir Uygulama Çalışması”, Anatolia: Turizm Araştırmaları Dergisi, 2005, Sayı: 16, No. 1, ss. 59-81.
  • ALKAN, Cevat, Eğitim Ortamları, Ankara, 1979.
  • BRIDGE, Berna, Eğitimde Toplam Kalite Yönetimi Uygulamaları, 1. Baskı, Beyaz Yayınları, İstanbul, 2003.
  • CHAN, Lai-Kow ve WU, Ming-Lu, “Quality Function Deployment: A Literature Review”, European Journal of Operational Research, 2002a, Vol. 143, No. 3, pp. 463-497.
  • CHAN, Lai-Kow ve WU, Ming-Lu, “Quality Function Deployment: A Comprehensive Review of Its Concepts and Methods”, Journal of Quality Engineering, 2002b, Vol. 15, No. 1, pp. 23-35.
  • CHAN, Lai-Kow ve WU, Ming-Lu, “A Systematic Approach to Quality Function Deployment with Full Illustrative Example”, Omega: The International Journal of Management Science, 2005, Vol. 33, No. 2, pp. 119-139.
  • COHEN, Louis, Quality Function Deployment: How to Make QFD Work for You, 6th Edition, Addison-Wesley Publishing Company, Massachusetts, 1995, p. 348.
  • COLLİER, David A., “Measuring and Managing Service Quality”, Service Management Effectiveness: Balancing, Strategy, Organization and Human Resources, Operations and Marketing, eds., D. E. Bowen v.d., Jossy-Bass Publishers, USA, 1990, pp. 234-265.
  • CROSBY, Philip B., Quality and Me: Lessons from an Evolving Life, 1st Edition, San Francisco, Jossey-Bass Publications, 1990, p. 272.
  • ERGEN, Zuhal, “Yükseköğretim Finansmanında Öğrenci Borçlanma Yöntemi”, Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 2006, Sayı: 15, No. 1, ss. 133-150.
  • FEIGENBAUM, Armand V., Total Quality Control, 3rd Rev. Edition, New York,McGraw-Hill, 1991, p. 863.
  • GRÖNROOS, Christian, Service Management and Marketing: Managing the Moments of Truth ın Service Competition, Massachusetts, Lexington Books, 1990.
  • GUINTA, Lawrence ve PRAIZLER, Nancy, The QFD Book: The Team Approach to Solving Problems and Satisfying Customers Through Quality Function Deployment, New York: AMACOM Books, 1993, p. 160.
  • HAUSER, John ve CLAUSING, Don, “The house of quality”, Harvard Business Review, 1988, Vol. 66, No. 3, pp. 63-73.
  • HURLEY, Robert F., “TQM and Marketing: How Marketing Operation in Quality Companies”, Quality Management Journal, 1994, July, No. 1, pp. 42-51.
  • HWARNG, H. Brian ve TEO, Cynthia, “Translating Customers' Voices into Operations Requirements - A QFD Application in Higher Education,” The International Journal of Quality & Reliability Management, 2001, Vol. 18, No. 2, pp. 195-226.
  • JURAN, Joseph M., “Juran on Planning for Quality”, New York: The Free Press, New York, 1988.
  • MIZUNO, Shigeru ve AKAO, Yoji (Ed.), QFD: The Customer-Driven Approach to Quality Planning and Deployment, Hong Kong: Asian Productivity Organization, 1994, p. 365.
  • ÖZTÜRK, Sevgi Ayşe, Hizmet Pazarlaması, Bursa, 4. Baskı, Ekin Kitabevi, 2003. SHILLITO, M. Larry, Advanced QFD: Linking Technology to Market and Company Needs, 1st Edition, Wiley-Interscience, New York, 1994, p. 200.
  • VARİNLİ, İnci ve UZAY, Nısfet, “Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesinde Hizmet Kalitesini Artırmaya Yönelik Çalışmalar”, Yüksek Öğretimde Sürekli Kalite İyileştirme, Editor: Mithat ÇORUH, Haberal Eğitim Vakfı, Ankara, 1997, ss. 157-165.
  • ZEITHAML, Valarie A., PARASURAMAN, A., BERRY, Leonard L., Delivering Quality Service: Balancing Customer Perceptions and Expectations, Simon and Schuster Press, 1990, p. 226.
  • ZEITHAML, Valarie A. and BİTNER, Mary Jo, Services Marketing, Singapore, McGraw Hill, 1996.

TÜRK DÜNYASININ EĞİTİM SİSTEMİNDEKİ ORTAK MESELE: KALİTE

Year 2014, Issue: 22, 48 - 62, 01.03.2014

Abstract

Türk Dünyası (TD), uluslararası düzeyde bulunduğu konumu geliştirebilmek amacıyla birçok alanda olduğu gibi eğitim alanında da işbirliklerini güçlendirerek evrensel ölçüleri yakalama uğraşındadır. Uluslararası düzeyde eğitim kalitesi göstergeleri açısından TD’nın eğitim kalitesini yükseltmeye yönelik alması gereken bir mesafe olduğu görülmektedir. Dolayısıyla, bu çalışmamızda TD’ının eğitim sisteminde ortak mesele durumunda olan eğitim kalitesini iyileştirilmesine ve yükseltilmesine yardımcı olmak ve bu alanda ya da bu amaçla yapılan çalışmalara katkıda bulunmak amacıyla eğitim sistemini bir bütünlük içinde ele alan sistematik bir yaklaşım bir kalite iyileştirme aracı olarak Kalite Fonksiyon Yayılımı (KFY) ele alınmıştır. Çalışmamızın amacı ise, yüksek öğretimde öğrencilerin taleplerinden yola çıkarak üniveristelerde yürütülen derslerin ve verilen eğitim hizmetlerinin kalitelerinin iyileştirilmesine katkıda bulunmaktır. Bu amaçla KFY yönteminden yararlanılarakbir üniversitenin müşteri konumunda olan öğrencilerin istek ve ihtiyaçlarına yönelik bir hizmet anlayışının olup olmadığını ortaya çıkarmak ve çıkan sonuca göre üniverisitelerin izlemesi gereken politikalar üzerine tartışmaktır. Çalışma kuramsal bir çalışmadır, yani bir üniversiteye kuramsal olarak uygulanacaktır ve ileride TD üniversitelerinde KFY uygulaması yapmak isteyen araştırmacılara ve TD’nın eğitim sistemine yol gösterici niteliktedir. Ayrıca, TD’nın eğitim sisteminde KFY’nın başarıyla uygulanması, bilgi toplumuna uygun bir yüksek kaliteye ve uluslararası standartlara sahip eğitim sisteminin oluşlturulması açısından çok önemlidir. Bu çalışmayla, KFY’nın üniversitelerde sağlıklı bir biçimde uygulanabilmesi için gerekli zihniyet değişikliklerine ve oluşturulabilecek toplam kalite kültürünün sağlayacağı faydalara dikkat çekmek istenilmiştir.

References

  • AKAO, Yoji (Ed.), Quality Function Deployment: Integrating Customer Requirements into Product Design, (Translated by Mazur, G.H.), New York: Productivity Press, 1990, p. 370.
  • AKBABA, Atilla, “Müşteri Odaklı Hizmet Üretiminde Kalite Fonksiyon Göçerimi (KFG) Yaklaşımı: Konaklama İşletmeleri İçin Bir Uygulama Çalışması”, Anatolia: Turizm Araştırmaları Dergisi, 2005, Sayı: 16, No. 1, ss. 59-81.
  • ALKAN, Cevat, Eğitim Ortamları, Ankara, 1979.
  • BRIDGE, Berna, Eğitimde Toplam Kalite Yönetimi Uygulamaları, 1. Baskı, Beyaz Yayınları, İstanbul, 2003.
  • CHAN, Lai-Kow ve WU, Ming-Lu, “Quality Function Deployment: A Literature Review”, European Journal of Operational Research, 2002a, Vol. 143, No. 3, pp. 463-497.
  • CHAN, Lai-Kow ve WU, Ming-Lu, “Quality Function Deployment: A Comprehensive Review of Its Concepts and Methods”, Journal of Quality Engineering, 2002b, Vol. 15, No. 1, pp. 23-35.
  • CHAN, Lai-Kow ve WU, Ming-Lu, “A Systematic Approach to Quality Function Deployment with Full Illustrative Example”, Omega: The International Journal of Management Science, 2005, Vol. 33, No. 2, pp. 119-139.
  • COHEN, Louis, Quality Function Deployment: How to Make QFD Work for You, 6th Edition, Addison-Wesley Publishing Company, Massachusetts, 1995, p. 348.
  • COLLİER, David A., “Measuring and Managing Service Quality”, Service Management Effectiveness: Balancing, Strategy, Organization and Human Resources, Operations and Marketing, eds., D. E. Bowen v.d., Jossy-Bass Publishers, USA, 1990, pp. 234-265.
  • CROSBY, Philip B., Quality and Me: Lessons from an Evolving Life, 1st Edition, San Francisco, Jossey-Bass Publications, 1990, p. 272.
  • ERGEN, Zuhal, “Yükseköğretim Finansmanında Öğrenci Borçlanma Yöntemi”, Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 2006, Sayı: 15, No. 1, ss. 133-150.
  • FEIGENBAUM, Armand V., Total Quality Control, 3rd Rev. Edition, New York,McGraw-Hill, 1991, p. 863.
  • GRÖNROOS, Christian, Service Management and Marketing: Managing the Moments of Truth ın Service Competition, Massachusetts, Lexington Books, 1990.
  • GUINTA, Lawrence ve PRAIZLER, Nancy, The QFD Book: The Team Approach to Solving Problems and Satisfying Customers Through Quality Function Deployment, New York: AMACOM Books, 1993, p. 160.
  • HAUSER, John ve CLAUSING, Don, “The house of quality”, Harvard Business Review, 1988, Vol. 66, No. 3, pp. 63-73.
  • HURLEY, Robert F., “TQM and Marketing: How Marketing Operation in Quality Companies”, Quality Management Journal, 1994, July, No. 1, pp. 42-51.
  • HWARNG, H. Brian ve TEO, Cynthia, “Translating Customers' Voices into Operations Requirements - A QFD Application in Higher Education,” The International Journal of Quality & Reliability Management, 2001, Vol. 18, No. 2, pp. 195-226.
  • JURAN, Joseph M., “Juran on Planning for Quality”, New York: The Free Press, New York, 1988.
  • MIZUNO, Shigeru ve AKAO, Yoji (Ed.), QFD: The Customer-Driven Approach to Quality Planning and Deployment, Hong Kong: Asian Productivity Organization, 1994, p. 365.
  • ÖZTÜRK, Sevgi Ayşe, Hizmet Pazarlaması, Bursa, 4. Baskı, Ekin Kitabevi, 2003. SHILLITO, M. Larry, Advanced QFD: Linking Technology to Market and Company Needs, 1st Edition, Wiley-Interscience, New York, 1994, p. 200.
  • VARİNLİ, İnci ve UZAY, Nısfet, “Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesinde Hizmet Kalitesini Artırmaya Yönelik Çalışmalar”, Yüksek Öğretimde Sürekli Kalite İyileştirme, Editor: Mithat ÇORUH, Haberal Eğitim Vakfı, Ankara, 1997, ss. 157-165.
  • ZEITHAML, Valarie A., PARASURAMAN, A., BERRY, Leonard L., Delivering Quality Service: Balancing Customer Perceptions and Expectations, Simon and Schuster Press, 1990, p. 226.
  • ZEITHAML, Valarie A. and BİTNER, Mary Jo, Services Marketing, Singapore, McGraw Hill, 1996.
There are 23 citations in total.

Details

Primary Language Turkish
Journal Section Articles
Authors

Dinmukhamed Kelesbayev This is me

Publication Date March 1, 2014
Submission Date July 21, 2014
Published in Issue Year 2014 Issue: 22

Cite

APA Kelesbayev, D. (2014). TÜRK DÜNYASININ EĞİTİM SİSTEMİNDEKİ ORTAK MESELE: KALİTE. Karadeniz Uluslararası Bilimsel Dergi, 1(22), 48-62.