mjss MANAS Sosyal Araştırmalar Dergisi 1694-7215 Kyrgyz-Turkish Manas University 10.33206/mjss.1820687 Entrepreneurship Girişimcilik From Competence to Action: How Emotional and Social Competencies Affect Individual Work Outcomes in Cappadocia Yeterlilikten Eyleme: Kapadokya'da Duygusal ve Sosyal Yeterlilikler Bireysel İş Çıktılarını Nasıl Etkiliyor? https://orcid.org/0000-0001-8958-6308 Ulu Seher NEVŞEHİR HACI BEKTAŞ VELİ ÜNİVERSİTESİ https://orcid.org/0000-0001-7851-9564 Ardıç Kadir KYRGYZ - TURKISH MANAS UNIVERSITY 04 28 2026 15 2 681 701 11 10 2025 01 29 2026 Copyright © 2001, MANAS Journal of Social Studies 2001 MANAS Journal of Social Studies

The aim of this study is to examine the impacts of emotional and social competencies on individual work outcomes in the hospitality industry. The data for the study were obtained from 451 hospitality employees in hotels operating in Nevşehir province (Cappadocia) by means of a structured questionnaire. Confirmatory Factor Analysis was applied to confirm the reliability and validity of the scales used to collect data in the study. At the same time, multiple regression analysis was conducted to test the hypotheses put forward in the study. The results demonstrated that the dimensions of emotional and social competencies play a pivotal role in predicting individual work outcomes. Self-management and relationship management as the dimensions of emotional and social competencies positively affected affective commitment, but self-awareness negatively affected affective commitment. It was also observed that the self-management and relationship management dimensions of emotional and social competencies positively affected innovative work behavior. In addition, both self-awareness and self-management positively affected job satisfaction. On the other hand, the results showed that social awareness and relationship management had a positive and significant effect on task performance. Lastly, the paper concludes by discussing both theoretical and practical implications for hospitality industry employees and managers, highlighting the study's limitations and offering directions for future research.

Bu çalışmanın amacı, konaklama sektöründe duygusal ve sosyal yeterliliklerin bireysel iş çıktıları üzerindeki etkilerini incelemektir. Çalışmanın verileri, Nevşehir ilinde (Kapadokya) faaliyet gösteren otellerde çalışan 451 konaklama sektörü çalışanından yapılandırılmış bir anket aracılığıyla elde edilmiştir. Araştırmada kullanılan ölçeklerin güvenirlik ve geçerliğini doğrulamak amacıyla doğrulayıcı faktör analizi uygulanmıştır. Aynı zamanda, çalışmada ileri sürülen hipotezleri test etmek için çoklu regresyon analizi gerçekleştirilmiştir. Bulgular, duygusal ve sosyal yeterliliklerin boyutlarının bireysel iş çıktılarının yordanmasında önemli bir rol oynadığını göstermektedir. Duygusal ve sosyal yeterliliklerin boyutlarından öz-yönetim ve ilişki yönetimi duygusal bağlılığı pozitif yönde, öz-farkındalık ise negatif yönde etkilemiştir. Ayrıca, duygusal ve sosyal yeterliliklerin öz-yönetim ve ilişki yönetimi boyutlarının yenilikçi iş davranışını pozitif yönde etkilediği gözlemlenmiştir. Buna ek olarak, hem öz-farkındalık hem de öz-yönetim iş tatminini pozitif yönde etkilemiştir. Öte yandan, sonuçlar sosyal farkındalık ve ilişki yönetiminin görev performansı üzerinde pozitif ve anlamlı bir etkiye sahip olduğunu ortaya koymuştur. Son olarak, makale hem konaklama sektörü çalışanları hem de yöneticileri için kuramsal ve uygulamaya dönük çıkarımları tartışmakta; çalışmanın sınırlılıklarını ortaya koymakta ve gelecekteki araştırmalar için yönelimler önermektedir.

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