Research Article
BibTex RIS Cite

THE EFFECT OF ORGANIZATIONAL COMMUNICATION ON ORGANIZATIONAL SILENCE: FIELD STUDY OF KIRIKKALE ORGANIZED INDUSTRIAL ZONE

Year 2021, Volume: 11 Issue: 1, 64 - 85, 30.03.2021
https://doi.org/10.30783/nevsosbilen.662122

Abstract

References

  • Aldrich, H. (1971). Organizational boundaries and inter organizational conflict, Human Relations, 24 (August):279-287.
  • Aldrich, H. and Herker D. (1977). Boundary spanning roles and organization structure. Academy of Management Review, 2(1) April:217-230.
  • Alkaya, A. (2003). Anket araştırmalarında yanıtlamama ve çift örnekleme yöntemi. Yayınlanmamış Yüksek Lisans Tezi), Gazi Üniversitesi FBE İstatistik Anabilim Dalı, Ankara.
  • Ashford, S.J., Rothbard, N.P., Piderit, S.K. ve Dutton, J.E. (1998). Out on a limb: The role of context and impression management in selling gender-equity issues. Administrative Science Quarterly, 43, 23-57.
  • Bagheri, G., Zarei R. ve Aeen, M.N. (2012). Organizational Silence (Basic Concepts and Its Development Factors). Ideal Type of Management, 1(1), 47–58.
  • Barry, B. (1974). Review article: "Exit, voice, and loyalty", British Journal of Political Science 4 (January):79-107.
  • Biemer, P.P. (2010). Total survey error design, implementation, and evaluation, Public Opinion Quarterly, 74(5):827–848.
  • Bruneau, T.J. (1973). Communicative silences: Forms and functions. Journal of Communication, 23, 17-46.
  • Cochran, W.G. (1953). Sampling Techniques, John Wıley & Sons Inc.
  • Cronbach, L.J. (1951). Coefficient Alpha and the Internal Structure of Tests. Psychometrika 31:93–96.
  • Çakıcı, A. (2007). Örgütlerde Sessizlik: Sessizliğin Teorik Temelleri Ve Dinamikleri, Ç.Ü. Sosyal Bilimler Enstitüsü Dergisi. Cilt.16, Sayı.1
  • Dyne, L.V., Ang, S. and Botero I.C. (2003). Conceptualizing Employee Silence and Employee Voice as Multidimensional Constructs, Journal Of Management Studies, Cilt 40, Sayı 6, s.1360-1392.
  • Dyne, V.L. and LePine J.A. (1998). Helping and voice extra-role behaviors: Evidence of construct and predictive validity. Academy of Management Journal, 47(1), 108-119.
  • Edmondson, A.C. (1996). Learning from mistakes is easier said than done: Group and organizational influences on the detection and correction of human error. Journal of Applied Behavioral Science, 32, 5-32.
  • Edmondson, A.C. (1999). Psychological safety and learning behavior in work teams, Administrative Science Quarterly, 44(2), 350-383.
  • Greenbaum, H. (1974). Administer voice. The Academy of Management Journal. 17(4): 739-754.
  • Hair, J.F., Black, W.C., Babin, B.J. and Anderson, R.E. (2014) Multivariate data analysis, Seventh Edition, Pearson Education Limited.
  • Harlos, K. (1998). Organizational injustice and its resistance using voice and silence. PhD Thesis, University of British Columbia, BC, Canada.
  • Hirschman, A.O., (1972). Exit, Voice, and Loyalty. Cambridge: Harvard University Press.
  • Holbrook, M.M. (2012). Communication and Morale in Public Schools, University of Wisconsin– Stevens Point: Master of Arts in Communication.
  • Hymes, D.H. (1972) On communicative competence. Harmondsworth: Penguin.
  • Johnson, R. A. and Wichern, D. W. (1982). Applied Multivariate Statistical Analysis, Prentice Hall International, London.
  • Karadal H (2011) Örgütsel sessizlik davranışı: etkenleri ve etkileri, yönetimde birey ve örgüt odaklı davranışlar. (Ekin Yayınevi, Bursa).
  • Kish, L. (1965). Survey Sampling. New York: John Wiley & Sons.
  • Kolarska, L. and Aldrich H. (1980). Exit, Voice, and Silence: Consumers' and Managers' Responses to Organizational Decline, European Group for Organizational Studies 1:41.
  • Kraut, R.E., Robert, S.F., Robert, W.R. ve Barbara, L.C. (1990). Informal Communication in Organizations: Form, Function, and Technology. CA: Sage Publications.
  • Lawley, D.N. and Maxwell, A.E. (1962). Factor Analysis as a Statistical Method. The Statistician, 12(3), 209-229.
  • Levy, P.S. and Lemeshow, S. (1999). Sampling of Populations: Methods and Applications, Third Edition, John Wiley & Sons, Inc.
  • Likert, R.A. (1932). Technique for the measurement of attitudes. Archive of Psychology, 140.
  • MacCallum, R.C., Widaman, K.F., Zhang, S. and Hong, S. (1999). Sample size in factor analysis, Psychometric Methods, 14(1), 84–99.
  • Mardia, K.V. (1974). Applications of some measures of multivariate skewness and kurtosis in testing normality and robustness studies, Sankhya: The Indian Journal of Statistics, Series B, 36(2):115–128.
  • Muchinsky, P.M. (1974). Organizational Communication: Relationships to Organizational Climate and Job Satisfaction, The Academy of Management Journal, Vol. 20, No. 4 (Dec., 1977), pp. 592-607.
  • Oaster, T.R.F. (1989). Number of Alternatives per Choice Point and Stability of Likert-Type Scales. Perceptual and Motor Skills, 68(2), 549–550.
  • Oran F.Ç. ve Akan B.B. (2017). Örgütlerde Korku Kültürüne İlişkin Bir Model Önerisi. IBANESS Conference Series-Kırklareli/Türkiye, 23-24 Aralık, 627-639.
  • Özdamar, K. (1999). Paket programlarla İstatistiksel Veri Analizi, Eskişehir: Kaan Kitabevi.
  • Özgen, I. ve Sürgevil, O. (2008). Örgütsel Sessizlik Olgusu ve Turizm İşletmeleri Açısından Değerlendirilmesi, MKM Yayıncılık, Bursa.
  • Pearson, K. (1896). Mathematical Contributions to the Theory of Evolution. III. Regression, Heredity, and Panmixia. Philosophical Transactions of the Royal Society A: Mathematical, Physical and Engineering Sciences, 187(0), 253–318.
  • Pfeffer, J. (1977). Power and resource allocation in organizations, in New directions in organizational behavior, Chicago: St. Clair Press.
  • Pinder, C.C. and Harlos, K.P. (2001). ‘Employee silence: quiescence and acquiescence as responses to perceived injustice’. Rowland, K. M. and Ferris, G. R. (Eds), Research in Personnel and Human Resources Management, Vol. 20. New York: JAI Press, 331–69.
  • Quinn, R.E. and Spreitzer G.M. (1997). The road to empowerment: seven questions every leader should consider, Organizational Dynamics, Volume 26, Issue 2, Autumn 1997, 37-4
  • Rhee J., Dedahanov A. and Lee D. (2014). Relationships Among Power Distance, Collectivism, Punıshment, and Acquiescent, Defensive, or Prosocial Silence. Social Behavior and Personality, 42(5), 705-720.
  • Roberts, K.H. and O'Reilly C.A. (1974). "Measuring Organizational Communication," Journal of Applied Psychology, Vol. 59 321-326. Rusbult, C.E., Zembrodt I.M. and Gunn L.K. (1982). Exit, voice, loyalty, and neglect: Responses to dissatisfaction in romantic involvements. Journal of Personality and Social Psychology, 43: 1230-1242.
  • Samovar L.A. (1998). Communication between Cultures, Wadsworth Publishing Company.
  • Savin N.E. and White K.J. (1977). The Durbin-Watson Test for Serial Correlation with Extreme Sample Sizes or Many Regressors, Econometrica 45.
  • Schlenker, B.R. and Weigold, M.F. (1989). Self-identification and accountability. Giacalone, R. A. and Rosenfeld, P. (Eds), Impression Management in the Organization. Hillsdale, NJ: Erlbaum, 21–43.
  • Spearman, C. (1904). The proof and measurement of association between two things, American Journal of Psychology, 15, 72-101.
  • Sumanth, J.J., (2011). Be Careful What You Ask For: How Highly Inclusive Leaders Diminish Upward Communication Quality, Chapel Hill.
  • Sumardi, D. (2015). The impact of servant leadership and organizational communication on employees' job satisfaction: Case of public services government organization, Master Thesis, Anadolu University, Graduate School of Social Sciences, March 2015, Eskişehir.
  • Tannen, D. (1985). Silence: Anything but Perspectives on silence. Norwood, N.J.: Ablex Publication.
  • Tanrıverdi, H., Adıgüzel, O. and Çiftçi, M. (2010). Sağlık Yöneticilerine Ait İletişim Becerilerinin Çalışan Performansına Etkileri: Kamu Hastanesi Örneği, Süleyman Demirel Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, Cilt: 1, Sayı, 11, 95-105.
  • Taşkıran E. (2010). Liderlik tarzının örgütsel sessizlik üzerindeki etkisinde örgütsel adaletin rolü ve bir araştırma. Yayınlanmamış Doktora Tezi, Marmara Üniversitesi Sosyal Bilimler Enstitüsü, İstanbul, 2010.
  • Tatlıdil, H. (1996). Çok Değişkenli İstatistiksel Analiz, Cem Web Ofset, Ankara.
  • Vakola, M. and Bouradas, D. (2005). Antecedents and consequences of organizational silence: an empirical investigation. Employee Relations, 27(5), 441–458.
  • Valliant, R., Dever, J.A. and Kreuter, F. (2018). Practical Tools for Designing and Weighting Survey Samples, 2nd edition, Springer International Publishing AG, part of Springer Nature.
  • Wenger, E. (2000). Communities of practice and social learning systems. Organization, 7(2), 225-246.
  • Williamson, O. (1976). The economics of internal organization: exit and voice in relations to markets and hierarchies. American Economic Review 66 (May), 369-377.
  • Yavetz, V., Rafaeli, A. (2003). Organizational Interactions: A Basic Skeleton with Spiritual Tissue. Faculty of Industrial Engineering and Management, Technion Institute of Technology, Haifa-Israel.
  • Yiğit, E. (2018). İç İletişim Metotlarıyla Çalışan Bağlılığını Artırmak, Vibons Türkiye, 30 Ocak 2018.

ÖRGÜTSEL İLETİŞİMİN ÖRGÜTSEL SESSİZLİK ÜZERİNE ETKİSİ: KIRIKKALE ORGANİZE SANAYİ BÖLGESİ ALAN ÇALIŞMASI

Year 2021, Volume: 11 Issue: 1, 64 - 85, 30.03.2021
https://doi.org/10.30783/nevsosbilen.662122

Abstract

Çalışmanın amacı, örgütsel iletişimin örgütsel sessizlik üzerindeki etkisini belirlemeye çalışmaktır. Araştırmanın örneklemini 2019 yılında Kırıkkale Organize Sanayi Bölgesinde çalışan ve araştırmaya katılmayı kabul eden çalışanlar oluşturmaktadır (örneklem çapı n=507). Veri toplama yöntemi olarak anket kullanılmıştır. Anket formu örgütsel iletişim ölçeği, örgütsel sessizlik ölçeği ve demografik özellikler bölümlerini içermektedir. Örgütsel iletişimin örgütsel sessizliğe olan etkisini belirlemek amacı ile çok değişkenli regresyon analizi kullanılmıştır. Değişken indirgemede keşfedici faktör analizinden yararlanılmıştır. Araştırma sonucunda elde edilen bulgular doğrultusunda örgütsel iletişimin örgütsel sessizliğe anlamlı bir etkisinin olduğu tespit edilmiştir. Keşfedici faktör analizi sonucunda belirlenen faktörlerden dikey-güvenli iletişim, yatay-nüfuz iletişim, güven-memnuniyet iletişimi, yatay-doğruluk iletişimi faktörlerinin kabullenici-korunma amaçlı sessizliğe anlamlı etkisinin olduğu belirlenmiştir. Doğru-memnuniyet iletişimi, güven-memnuniyet iletişimi, iletişimde kullanılan kanalların doğruluğu ve güven-nüfuz iletişim faktörlerinin koruma amaçlı sessizliğe anlamlı bir etkisinin olduğu tespit edilmiştir. Çalışmanın bazı kısıtlılıkları olduğu vurgulanmıştır. Çalışma kapsamında örgütlere ve örgüt çalışanlarına hem örgütsel iletişim hem de örgütsel sessizlik ile ilgili gelecekte çalışmalarda bulunacak araştırmacılara birtakım önerilerde bulunulmuştur.

References

  • Aldrich, H. (1971). Organizational boundaries and inter organizational conflict, Human Relations, 24 (August):279-287.
  • Aldrich, H. and Herker D. (1977). Boundary spanning roles and organization structure. Academy of Management Review, 2(1) April:217-230.
  • Alkaya, A. (2003). Anket araştırmalarında yanıtlamama ve çift örnekleme yöntemi. Yayınlanmamış Yüksek Lisans Tezi), Gazi Üniversitesi FBE İstatistik Anabilim Dalı, Ankara.
  • Ashford, S.J., Rothbard, N.P., Piderit, S.K. ve Dutton, J.E. (1998). Out on a limb: The role of context and impression management in selling gender-equity issues. Administrative Science Quarterly, 43, 23-57.
  • Bagheri, G., Zarei R. ve Aeen, M.N. (2012). Organizational Silence (Basic Concepts and Its Development Factors). Ideal Type of Management, 1(1), 47–58.
  • Barry, B. (1974). Review article: "Exit, voice, and loyalty", British Journal of Political Science 4 (January):79-107.
  • Biemer, P.P. (2010). Total survey error design, implementation, and evaluation, Public Opinion Quarterly, 74(5):827–848.
  • Bruneau, T.J. (1973). Communicative silences: Forms and functions. Journal of Communication, 23, 17-46.
  • Cochran, W.G. (1953). Sampling Techniques, John Wıley & Sons Inc.
  • Cronbach, L.J. (1951). Coefficient Alpha and the Internal Structure of Tests. Psychometrika 31:93–96.
  • Çakıcı, A. (2007). Örgütlerde Sessizlik: Sessizliğin Teorik Temelleri Ve Dinamikleri, Ç.Ü. Sosyal Bilimler Enstitüsü Dergisi. Cilt.16, Sayı.1
  • Dyne, L.V., Ang, S. and Botero I.C. (2003). Conceptualizing Employee Silence and Employee Voice as Multidimensional Constructs, Journal Of Management Studies, Cilt 40, Sayı 6, s.1360-1392.
  • Dyne, V.L. and LePine J.A. (1998). Helping and voice extra-role behaviors: Evidence of construct and predictive validity. Academy of Management Journal, 47(1), 108-119.
  • Edmondson, A.C. (1996). Learning from mistakes is easier said than done: Group and organizational influences on the detection and correction of human error. Journal of Applied Behavioral Science, 32, 5-32.
  • Edmondson, A.C. (1999). Psychological safety and learning behavior in work teams, Administrative Science Quarterly, 44(2), 350-383.
  • Greenbaum, H. (1974). Administer voice. The Academy of Management Journal. 17(4): 739-754.
  • Hair, J.F., Black, W.C., Babin, B.J. and Anderson, R.E. (2014) Multivariate data analysis, Seventh Edition, Pearson Education Limited.
  • Harlos, K. (1998). Organizational injustice and its resistance using voice and silence. PhD Thesis, University of British Columbia, BC, Canada.
  • Hirschman, A.O., (1972). Exit, Voice, and Loyalty. Cambridge: Harvard University Press.
  • Holbrook, M.M. (2012). Communication and Morale in Public Schools, University of Wisconsin– Stevens Point: Master of Arts in Communication.
  • Hymes, D.H. (1972) On communicative competence. Harmondsworth: Penguin.
  • Johnson, R. A. and Wichern, D. W. (1982). Applied Multivariate Statistical Analysis, Prentice Hall International, London.
  • Karadal H (2011) Örgütsel sessizlik davranışı: etkenleri ve etkileri, yönetimde birey ve örgüt odaklı davranışlar. (Ekin Yayınevi, Bursa).
  • Kish, L. (1965). Survey Sampling. New York: John Wiley & Sons.
  • Kolarska, L. and Aldrich H. (1980). Exit, Voice, and Silence: Consumers' and Managers' Responses to Organizational Decline, European Group for Organizational Studies 1:41.
  • Kraut, R.E., Robert, S.F., Robert, W.R. ve Barbara, L.C. (1990). Informal Communication in Organizations: Form, Function, and Technology. CA: Sage Publications.
  • Lawley, D.N. and Maxwell, A.E. (1962). Factor Analysis as a Statistical Method. The Statistician, 12(3), 209-229.
  • Levy, P.S. and Lemeshow, S. (1999). Sampling of Populations: Methods and Applications, Third Edition, John Wiley & Sons, Inc.
  • Likert, R.A. (1932). Technique for the measurement of attitudes. Archive of Psychology, 140.
  • MacCallum, R.C., Widaman, K.F., Zhang, S. and Hong, S. (1999). Sample size in factor analysis, Psychometric Methods, 14(1), 84–99.
  • Mardia, K.V. (1974). Applications of some measures of multivariate skewness and kurtosis in testing normality and robustness studies, Sankhya: The Indian Journal of Statistics, Series B, 36(2):115–128.
  • Muchinsky, P.M. (1974). Organizational Communication: Relationships to Organizational Climate and Job Satisfaction, The Academy of Management Journal, Vol. 20, No. 4 (Dec., 1977), pp. 592-607.
  • Oaster, T.R.F. (1989). Number of Alternatives per Choice Point and Stability of Likert-Type Scales. Perceptual and Motor Skills, 68(2), 549–550.
  • Oran F.Ç. ve Akan B.B. (2017). Örgütlerde Korku Kültürüne İlişkin Bir Model Önerisi. IBANESS Conference Series-Kırklareli/Türkiye, 23-24 Aralık, 627-639.
  • Özdamar, K. (1999). Paket programlarla İstatistiksel Veri Analizi, Eskişehir: Kaan Kitabevi.
  • Özgen, I. ve Sürgevil, O. (2008). Örgütsel Sessizlik Olgusu ve Turizm İşletmeleri Açısından Değerlendirilmesi, MKM Yayıncılık, Bursa.
  • Pearson, K. (1896). Mathematical Contributions to the Theory of Evolution. III. Regression, Heredity, and Panmixia. Philosophical Transactions of the Royal Society A: Mathematical, Physical and Engineering Sciences, 187(0), 253–318.
  • Pfeffer, J. (1977). Power and resource allocation in organizations, in New directions in organizational behavior, Chicago: St. Clair Press.
  • Pinder, C.C. and Harlos, K.P. (2001). ‘Employee silence: quiescence and acquiescence as responses to perceived injustice’. Rowland, K. M. and Ferris, G. R. (Eds), Research in Personnel and Human Resources Management, Vol. 20. New York: JAI Press, 331–69.
  • Quinn, R.E. and Spreitzer G.M. (1997). The road to empowerment: seven questions every leader should consider, Organizational Dynamics, Volume 26, Issue 2, Autumn 1997, 37-4
  • Rhee J., Dedahanov A. and Lee D. (2014). Relationships Among Power Distance, Collectivism, Punıshment, and Acquiescent, Defensive, or Prosocial Silence. Social Behavior and Personality, 42(5), 705-720.
  • Roberts, K.H. and O'Reilly C.A. (1974). "Measuring Organizational Communication," Journal of Applied Psychology, Vol. 59 321-326. Rusbult, C.E., Zembrodt I.M. and Gunn L.K. (1982). Exit, voice, loyalty, and neglect: Responses to dissatisfaction in romantic involvements. Journal of Personality and Social Psychology, 43: 1230-1242.
  • Samovar L.A. (1998). Communication between Cultures, Wadsworth Publishing Company.
  • Savin N.E. and White K.J. (1977). The Durbin-Watson Test for Serial Correlation with Extreme Sample Sizes or Many Regressors, Econometrica 45.
  • Schlenker, B.R. and Weigold, M.F. (1989). Self-identification and accountability. Giacalone, R. A. and Rosenfeld, P. (Eds), Impression Management in the Organization. Hillsdale, NJ: Erlbaum, 21–43.
  • Spearman, C. (1904). The proof and measurement of association between two things, American Journal of Psychology, 15, 72-101.
  • Sumanth, J.J., (2011). Be Careful What You Ask For: How Highly Inclusive Leaders Diminish Upward Communication Quality, Chapel Hill.
  • Sumardi, D. (2015). The impact of servant leadership and organizational communication on employees' job satisfaction: Case of public services government organization, Master Thesis, Anadolu University, Graduate School of Social Sciences, March 2015, Eskişehir.
  • Tannen, D. (1985). Silence: Anything but Perspectives on silence. Norwood, N.J.: Ablex Publication.
  • Tanrıverdi, H., Adıgüzel, O. and Çiftçi, M. (2010). Sağlık Yöneticilerine Ait İletişim Becerilerinin Çalışan Performansına Etkileri: Kamu Hastanesi Örneği, Süleyman Demirel Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, Cilt: 1, Sayı, 11, 95-105.
  • Taşkıran E. (2010). Liderlik tarzının örgütsel sessizlik üzerindeki etkisinde örgütsel adaletin rolü ve bir araştırma. Yayınlanmamış Doktora Tezi, Marmara Üniversitesi Sosyal Bilimler Enstitüsü, İstanbul, 2010.
  • Tatlıdil, H. (1996). Çok Değişkenli İstatistiksel Analiz, Cem Web Ofset, Ankara.
  • Vakola, M. and Bouradas, D. (2005). Antecedents and consequences of organizational silence: an empirical investigation. Employee Relations, 27(5), 441–458.
  • Valliant, R., Dever, J.A. and Kreuter, F. (2018). Practical Tools for Designing and Weighting Survey Samples, 2nd edition, Springer International Publishing AG, part of Springer Nature.
  • Wenger, E. (2000). Communities of practice and social learning systems. Organization, 7(2), 225-246.
  • Williamson, O. (1976). The economics of internal organization: exit and voice in relations to markets and hierarchies. American Economic Review 66 (May), 369-377.
  • Yavetz, V., Rafaeli, A. (2003). Organizational Interactions: A Basic Skeleton with Spiritual Tissue. Faculty of Industrial Engineering and Management, Technion Institute of Technology, Haifa-Israel.
  • Yiğit, E. (2018). İç İletişim Metotlarıyla Çalışan Bağlılığını Artırmak, Vibons Türkiye, 30 Ocak 2018.
There are 58 citations in total.

Details

Primary Language Turkish
Journal Section Articles
Authors

Celil Cihan 0000-0002-4386-6715

Aylin Alkaya 0000-0001-5932-5553

Publication Date March 30, 2021
Published in Issue Year 2021 Volume: 11 Issue: 1

Cite

APA Cihan, C., & Alkaya, A. (2021). ÖRGÜTSEL İLETİŞİMİN ÖRGÜTSEL SESSİZLİK ÜZERİNE ETKİSİ: KIRIKKALE ORGANİZE SANAYİ BÖLGESİ ALAN ÇALIŞMASI. Nevşehir Hacı Bektaş Veli Üniversitesi SBE Dergisi, 11(1), 64-85. https://doi.org/10.30783/nevsosbilen.662122