A Proposal Of Novel Performance Criterias Development For Shopping Malls

Year 2019, , 495 - 507, 01.06.2019

Emine Elif Nebati , İsmail Ekmekçi

https://doi.org/10.2339/politeknik.470617

Cited By: 3

Abstract

Shopping malls are not only
perceived as a place for shopping by customers; but also a place for resting,
having fun, and socializing. Given the increase in the number of shopping malls
and the necessity in order to meet the expectation of customers, innovative
studies are needed. In this study, a novel model is developed by setting
shopping malls performance criteria to contribute to the progress and
performance measurement of shopping malls, which have a significant place in
our daily lives. Each criterion is set after interviews with experts who are
outstanding in their fields and have management experience in the mall sector.
To the best of our knowledge, this study is the first in the literature in
terms of presenting a novel model to evaluate performance of shopping malls.
Also, this
study aims to fill the
gap in the literature in this field and make a positive contribution to the
shopping mall sector by its original and comprehensive (for all areas in this
sector) criterias.

Keywords

: Shopping malls, performance measurement, performance criteria

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