Abstract
Kavram olarak çatışma yeni bir ifade değildir, İnsanların günlük yaşantısının bir parçasıdır ve yüzyıllar boyunca ülkeler, krallıklar, klanlar, dinler, ırklar ve cinsiyetler arasında
RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND CONFLICT RESOLVING STYLES: A STUDY IN TOURISM SECTOR (OSMANIYE SAMPLE)
Abstract
The aim of this study is to research the relationship between emotional intelligence and the conflict solving styles of the individuals employed in tourism sector. The scope of the research comprises the individuals employed in tourism establishments such as accommodation establishments, entertainment facilities and travel agencies. While the data of the research are obtained via survey method, a survey form is prepared based on scales for emotional intellegence and conflict solving methods which are determined through literature research. At the end of the research, 117 valid surveys are picked up and the research is restricted by the answers of employees given in relation to the self evaluation. In this research, reliability analysis, t-test, one-way analysis of variance (ANOVA), correlation and regression analyses are applied using packaged software of statistics. According to the results of the reliability analysis, the general reliability of emotional intelligence scale is 0,823, and the general conflict solving styles scale is 0,867. These results show that the reliability of the survey is high and within acceptable limits. As a result of correlation and regression analyses, the effects of independent variables regarding to emotional intelligence upon the dependent variable of conflict solving styles are found to be statistically significant and in positive way.
Details
| Journal Section | Articles |
|---|---|
| Authors | |
| Publication Date | March 29, 2015 |
| Published in Issue | Year 2015 Volume: 2 Issue: 1 |
Cite
Research Journal of Business and Management (RJBM) is a scientific, academic, double blind peer-reviewed, quarterly and open-access online journal. The journal publishes four issues a year. The issuing months are March, June, September and December. The publication languages of the Journal are English and Turkish. RJBM aims to provide a research source for all practitioners, policy makers, professionals and researchers working in all related areas of business, management and organizations. The editor in chief of RJBM invites all manuscripts that cover theoretical and/or applied researches on topics related to the interest areas of the Journal. RJBM publishes academic research studies only. RJBM charges no submission or publication fee.
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