saucis Sakarya University Journal of Computer and Information Sciences 2636-8129 Sakarya University 10.35377/saucis...1704169 Computer Software Bilgisayar Yazılımı A Hybrid Fuzzy DEMATEL–ELECTRE Framework for Evaluating the Impact of Industry 4.0 Technologies on Warehouse Management Strategy Outcomes https://orcid.org/0000-0002-0598-1181 Kala Ahmet SAKARYA UNIVERSITY OF APPLIED SCIENCES https://orcid.org/0000-0002-1251-7715 Özkurt Cem SAKARYA UNIVERSITY OF APPLIED SCIENCES https://orcid.org/0009-0000-5113-9959 Yahyaoğlu Bilal Emre SAKARYA UNIVERSITY OF APPLIED SCIENCES 12 29 2025 8 4 664 676 05 22 2025 08 22 2025 Copyright © 2018, Sakarya University Journal of Computer and Information Sciences 2018 Sakarya University Journal of Computer and Information Sciences

Integrating Industry 4.0 (I4.0) technologies into warehouse management critically enhances strategic performance. However, existing studies often overlook the causal relationships between strategic outcomes and the transparency of technology prioritization. This study proposes a hybrid multi-criteria decision-making (MCDM) framework integrating Fuzzy DEMATEL to determine the relative weights of strategic outcomes, Fuzzy ELECTRE II to rank technologies, and SHAP-based Explainable Artificial Intelligence (XAI) to enhance model transparency and interpretability. The analysis relies on Delphi-based expert evaluations from 12 senior industrial engineers across three manufacturing firms. The results reveal that Cost Reduction (weight = 0.225), Operational Efficiency (0.097), and Inventory Management (0.115) are the most critical strategic outcomes. Artificial Intelligence, Internet of Things, and Big Data Analytics emerged as the top-ranked technologies based on ELECTRE II scores. SHAP analysis further identified Cost Reduction (SHAP value: +1.62), Customer Satisfaction (SHAP value: +0.50), and Real-time Data Processing (SHAP value: +0.40) as the primary drivers behind the technology rankings. The proposed framework offers a transparent, interpretable, and causally grounded decision-support model for aligning digital transformation investments with strategic warehouse performance objectives.

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