STUDENT SATISFACTION IN THE CONTEXT OF A POSTGRADUATE PROGRAMME OF THE HELLENIC OPEN UNIVERSITY

Year 2015, Volume: 16 Issue: 2, 40 - 55, 03.04.2015

Elina Anagnostopoulou Ilias Mavroıdıs Yiannis Gıossos Maria Koutsouba

https://doi.org/10.17718/tojde.52944

Cited By: 6

Abstract

The aim of this study is to empirically examine the correlation between student
satisfaction from their studies and three important distance learning factors in a blended
distance education environment, namely the student-tutor interaction, the performance
of the tutor and the course evaluation by the students. The study involved 81
postgraduate students from a modular course of the School of Humanities of the Hellenic
Open University (HOU). A questionnaire of 35 closed type questions was used. The
majority of the students were satisfied from their studies, from the tutor’s performance
and from the communication and interaction with their tutor, while they also provided a
positive overall course evaluation. Regarding the course evaluation, they would like the
course programme to be better formulated and more clearly communicated. The data
analysis yielded a significant, positive correlation between the satisfaction of the students
from their studies and all three examined factors. Finally, there was a statistically
significant difference on student satisfaction levels among different age groups, a
statistically significant difference regarding the number of course modules attended in
relation to the evaluation of the tutor's performance and a statistically significant
difference regarding the number of Counseling Group Sessions (CGS) attended in relation
to student satisfaction.

Keywords

Blended distance education, student satisfaction, tutor performance, communication, interaction, course evaluation

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