Effect of job satisfaction on organizational blindness: A study on healthcare professionals

Year 2025, Volume: 14 Issue: 2, 138 - 152, 30.12.2025

Hatice Sabırlı Mehmet Yorulmaz

Abstract

This study examined the effect of job satisfaction on organizational blindness among healthcare professionals. The study participants were nurses, doctors, auxiliary staff, administrative employees, and managers working at the Selçuk University Medical Faculty Hospital and Private Academy Hospitals in Konya and other health sectors for at least a year at their respective institutions. This study used a quantitative approach. The sample was selected using a sampling method, and the data were collected using face–to–face questionnaires with voluntary participation. The collected data were analyzed with SPSS software, and statistical analyses were performed accordingly. A demographic information form to collect data from healthcare professionals in a study was developed by Catino (2013). The Organizational Blindness Scale, adapted to Turkish by Seymen, Kılıç, and Kinter, and the Job Satisfaction scale, which was adapted to Turkish by Baycan in 1985, were used. Moreover, this study is important because it is the first to address the issues of both “Business Blindness” and “Job Satisfaction”.

Keywords

Job Satisfaction , Business Blindness , Myopia.

İş doyumunun işletme körlüğüne etkisi: Sağlık çalışanları üzerine bir inceleme

Abstract

Bu araştırma, sağlık çalışanlarında iş doyumunun işletme körlüğü üzerindeki etkisini incelemek amacıyla yürütülmüştür. Çalışmanın evrenini, Konya il merkezinde faaliyet gösteren Selçuk Üniversitesi Tıp Fakültesi Hastanesi ve Özel Akademi Hastaneleri'nde görev yapan hemşireler, hekimler, idari personel, yardımcı hizmet çalışanları ve yöneticiler oluşturmuştur. Araştırmaya, kurumlarında en az bir yıl görev yapmış çalışanlar dâhil edilmiştir. Verilerin toplanmasında nicel araştırma yaklaşımı benimsenmiş; örneklem seçimi için kolayda örnekleme yöntemi kullanılmış ve gönüllülük esasına dayalı olarak yüz yüze anket uygulanmıştır. Toplanan veriler SPSS programına aktarılmış ve gerekli istatistiksel analizler gerçekleştirilmiştir. Bu araştırmada sağlık çalışanlarından veri elde etmek amacıyla demografik bilgi formu, Catino (2013) tarafından geliştirilen ve Türkçe uyarlaması Seymen, Kılıç ve Kinter tarafından yapılan Örgütsel Körlük Ölçeği ile Dawis, Weiss, England ve Lofquist tarafından geliştirilen, Baycan (1985) tarafından Türkçeye uyarlanan İş Doyumu Ölçeği kullanılmıştır. Ayrıca bu çalışma, “işletme körlüğü” ve “iş doyumu” kavramlarını birlikte inceleyen öncü araştırmalardan biri olması nedeniyle literatürde özel bir yere sahiptir.

Keywords

İş Doyumu , İşletme Körlüğü , Miyopi.

References

• AbuAlRub, R. (2004). Job stres, job performance, and social support among hospital nurses. Journal of Nursing Scholarship, 36(1), 73–78. https://doi.org/10.1111/j.1547–5069.2004.04014.x
• Aktaş, H., & Şimşek, E. (2013). The role of organizational culture in the relationship between organizational silence and individual performance: you can’t shut up, you can’t shut up. 21. Paper presented at the National Management and Organization Congress. Kütahya: Dumlupınar University.
• Altınay, A., Mercan, N., Aksanyar, Y., & Sert, S. (2012). Business blindness, silo syndrome and organizational intelligence as a solution proposal. Journal of Organization and Management Sciences, 4(1), 13–19. https://doi.org/10.17067/ojms.2012.01.02
• Altunışık, R., Cokşun, R., & Yıldırım, E. (2017). Research methods in social sciences SPSS applied (9 b.). Sakarya: Sakarya Publishing.
• Argon, G., Özgür , G., & Vatan, F. (2001). Managerial stress in nurse managers (Cilt 58). Denizli: International Nursing Management Conference Abstract Book.
• Aydın, A. (2019). The mediating role of organizational learning in the effects of training and development on organizational blindness and organizational silence in human resources management: an application in the tourism sector. Master’s Thesis, Selçuk University Graduate School of Social Sciences.
• Barçın, N. (2012). A research on the effect of organizational silence on organizational commitment and job satisfaction in businesses. Master’s Thesis. Çukurova University Institute of Social Sciences.
• Baycan, F. (1985). Analysis of some aspects of job satisfaction in groups working in different groups. Master’s Thesis, Boğaziçi University Institute of Social Sciences.
• Catino, M. (2013). Organizational myopia: problems of rationality and foresight in organizations. Cambridge: Cambridge University Press. https://doi.org/10.1017/CBO9781139011495
• Davis, K. (1982). Human behavior in business (5 b., Cilt 5). (K. Tosun, Çev.) İstanbul: İstanbul University.
• Deveci, S. (2014). The relationship between job satisfaction and life satisfaction in healthcare workers (Antalya Atatürk State Hospital Nurses Example. Master’s Thesis, Beykent University, Institute of Social Sciences, Department of Business Management.
• Duquette, B., Sandhu, B., Sandhu, B., & Beaudet, L. (1994). Factors related to nursing burnout: a reviev of empirical knowledge. Issues in Mental Health Nursing, 15(4), 337–358. https://doi.org/doi: 10.3109/01612849409006913
• Ebrahim, A. (2005). Accountability myopia: losing sight of organizational learning. Nonprofit and Voluntary Sector Quarterly, 34(1), 56–87. https://doi.org/10.1177/0899764004271458
• Eroğlu, B. (2015). Investigation of job satisfaction in health workers in health institutions. Master’s Thesis, Istanbul Medipol University Institute of Health Sciences.
• Gözüm, S. (1996). Investigation of factors affecting job satisfaction, burnout and absenteeism in nurses and midwives working in preventive health services. Ph.D. Thesis, Atatürk University Institute of Health Sciences.
• Hair, J., Black, W., Babin, B., Anderson, R., & Tatham, R. (1998). Multivariate data analysis (Cilt 5). Upper Saddle River NJ: Prentice Hall.
• Halıcı, A, A., & Yurtseven, G. (2002). Associating employee and consumer satisfaction in the service sector: a pilot study in a foundation university hospital. Journal of Modern Hospital Management, 6(1), 24–40.
• Kalaycı, Ş. (2014). Spss Applied Multivariate Statistics Techniques (6 b.). Ankara: Asil.
• Kamiloğlu, B. (2014). Job Satisfaction and Organizational Commitment in Healthcare Workers (The Case of Merkezefendi State Hospital Nurses). Istanbul: Master’s Thesis, Beykent, Institute of Social Sciences, Department of Business Management, Department of Hospital and Health Institutions Management.
• Karadağ, E., Başaran, A., & Korkmaz, t. (2009). The relationship between primary school teachers’ perceived leadership styles and job satisfaction. Journal of Balıkesir University Institute of Social Sciences, 12(21), 32–45.
• Kartal, N. (2018). Analysis of organizational myopia on the axis of servant leadership: a research on employees of educational institutions. Istanbul: Işık University, Institute of Social Sciences, Master’s Thesis.
• Khorshid, L., Eşer, İ., & Güneş, Ü. (2005). Work stress in nurses. 3. International & 10. National Nursing Congress Abstract Book, (s. 115). Izmir.
• Kılıç, T. (2015). How did they succeed? (Cilt 52). Few Books.
• Kılıç, T., & Seymen, O. (2012). Analysis of factors affecting burnout syndrome in the health sector and a research. Journal of Management and Economics, 16, 47.
• Larwood, L., & Whittaker, W. (1997). Managerial Myopia: Self–Serving Biases in Organizational Planning. Journal of Applied Psychology, 62(2), 194–198. https://doi.org/10.1037/0021-9010.62.2.194
• Lee, V., & Henderson, M. (1996). Occupational stress and organizational commitment in nurse administrators. Administration, Journal of Nursing, 26(5), 21–28. https://doi.org/10.1097/00005110-199605000-00006
• Leonardi, P. (2011). Innovation blindness: culture, frames, and crossboundary problem construction in the development of new technology concepts. Organization Science, 2(2), 347–369. https://doi.org/10.1287/orsc.1100.0581
• Maraşlı, M. (2003). Burnout levels of high school teachers according to some characteristics and learned strength levels. Ph.D. Thesis, Ankara, Hacettepe University, Institute of Social Sciences.
• Maslach, C., & Jackson, S. (1981). Manual of Maslach Burnout Inventory (2 b.). California: Consulting Psychologists Press.
• Mason, R. (2005). Avoiding epistomological myopia. In: Inquiring Organizations: Moving from Knowledge Management to Wisdom. Eds: IGI Global. https://doi.org/10.4018/978-1-59140-561-3.ch001
• McVicar, A. (2003). Workplace stress in nursing: a literature review. Journal of Advanced Nursing, 44(6), 633–642. https://doi.org/10.1046/j.1365-2648.2003.02853.x
• Merchant, K., & Bruns, J. (1986). Measurement to cure manegement myopia. Journal of Applied Psychology, 29(3), 56–64. https://doi.org/10.1037/0021-9010.71.3.467
• Mizik, N. (2010). The theory and practice of myopic management. Journal of Marketing Research, 47(4), 594–611. https://doi.org/10.1509/jmkr.47.4.594
• Morrison, W., & Milliken, F. (2004). Sounds of silence (Cilt 25). New York: Stern Business.
• Nikolaou, I., Vakola, M., & Bourantas, D. (2011). The role of silence on employes’ attitutes “the day after” a merger (Cilt 40). Personnel Review. https://doi.org/10.1108/00483481111118583
• Özgül, B., & Mengi, B. (2016). Corporate sustainability and assurance “internal audit”. Istanbul: Beta Publishing.
• Poncet, M., Toullic, P., Papazian, L., Kentish–Barnes, N., Timsit, J., Pochard, F., Azoulay, E. (2007). Burnout syndrome in critical care nursing staff. American Journal of Respiratory and Critical Care Medicine, 175(7) 698–704. https://doi.org/10.1164/rccm.200606-806OC
• Rout, U. (2000). Stress amongst district nurses: a preliminary investigation. Journal of Clinical Nursing, 9, 303–309. https://doi.org/10.1046/j.1365-2702.2000.00342.x
• Sato, H. (2012). Routine–based view of organizational learning and mechanisms of myopia. Annals of Business Administrative Science, 1145–1154.
• Schermerhorn, J., Hunt, J., & Osborn, R. (2005). Organizational behavior (Chapter 16: Change, Innovation and Stres). USA: Ninth Edition, John Wiley & Sons, Inc.
• Seago, J., & Faucett, J. (1997). Job strain among registered nurses and other hospital workers. Journal Of Nursing Administration, 27(5), 19–25. https://doi.org/10.1097/00005110-199705000-00006
• Seymen, A., Kılıç , T., & Kinter, O. (2016). Detailed conceptual analysis and measurement of organizational blindness (organizational myopia): evaluation with the help of a developed scale. Eurasian Academy of Sciences Social Sciences Journal, 1, 212–222. https://doi.org/10.17740/eas.soc.2016.MSEMP-18
• Seymen, A., Kılıç, T., & Kinter, O. (2016). Örgütsel körlüğün (örgüt miyopisi) ayrıntılı kavramsal analizi ve ölçümü: geliştirilen bir ölçek yardımıyla değerlendirme. Eurasian Academy of Sciences Social Sciences Journal, 1, 212–222. https://doi.org/10.17740/eas.soc.2016.MSEMP-18
• Sılığ, A. (2003). Investigation of bank employees’ burnout levels in terms of various variables. Master’s Thesis, Anadolu University, Institute of Educational Sciences.
• Tel, H., & Karadağ, M. (2003). Determination of coping situations of healthcare professionals with stress experiences in the working environment. Journal of Nursing Research and Development, 2(1). https://doi.org/10.69487/hemarge.694656
• Türk, M. (2007). Organizational Culture and Job Satisfaction. Ankara: Gazi.
• Uslu, Ş., & Demirel, Y. (2002). A research on the problems of employees in SMEs. Journal of the Institute of Social Sciences, 12, 173–184.
• Vakola, M., & Bouradas, D. (2005). Antecedents and consequences of organizational silence: an empirical investigation (Cilt 27). Employee Relations.
• Weiss, D., Dawis, R., England, G., & Lofquist, L. (1967). Manual for the Minnesota Satisfaction Questionnaire. In Minnesota Studies in Vocational Rehabilitation. University of Minnesota.
• Yüksel, A. (2017). Analysis of organizational dysfunction: dysfunctional momentum and the abilene paradox. Journal of Management and Economics, 24(3), 669-686. https://doi.org/10.18657/yonveek.371958
• Yorulmaz, M. (2024). Evaluation of Health Service Quality in City Hospitals. Evolutionary Studies in Imaginative Culture. https://doi.org/10.70082/esiculture.vi.1092
• Zhao, Y., Chen, K., Zhang, Y., & Davis, M. (2012). Takeover protection and managerial myopia: evidence from real earnings management. Journal of Accounting and Public Policy, 31, 109–135. https://doi.org/10.1016/j.jaccpubpol.2011.08.004