turar Turar Turizm ve Araştırma Dergisi 2147-0618 2147-0618 TÜRKİYE OTEL, LOKANTA VE DİNLENME YERLERİ İŞÇİLERİ SENDİKASI 10.7460/turar.1716291 Tourism (Other) Turizm (Diğer) THE IMPACT OF ISO 9001 QUALITY MANAGEMENT SYSTEM IMPLEMENTATIONS ON STAFF PERFORMANCE IN HOTEL KITCHENS OTEL MUTFAKLARINDA ISO 9001 KALİTE YÖNETİM SİSTEMİ UYGULAMALARININ PERSONEL PERFORMANSINA ETKİSİ https://orcid.org/0000-0001-6110-3765 Özdamar Mehmet OSMANİYE KORKUT ATA ÜNİVERSİTESİ, KADİRLİ MESLEK YÜKSEKOKULU, AŞÇILIK PR. 10 30 2025 14 2 249 281 06 09 2025 07 22 2025 Copyright © 2012, Turar Turizm ve Araştırma Dergisi 2012 Turar Turizm ve Araştırma Dergisi

This research aims to examine the impact of ISO 9001 Quality Management System implementations on staff performance in hotel kitchens. Data collected from 400 kitchen staff working in hotel establishments with ISO 9001 certification in Manavgat, Serik, and Alanya districts of Antalya were analyzed. The study employed a relational screening model, and data were collected through questionnaires. Research results showed that ISO 9001 QMS implementations positively affect staff performance. ISO 9001 QMS implementations explain 52.4% of the variance in staff performance. Additionally, it was determined that the performance level of staff who received ISO 9001 QMS training was significantly higher than those who did not receive training. The study also identified positive relationships between ISO 9001 QMS implementations and staff motivation (46.5%) and work process effectiveness (55.9%). These findings emphasize the importance of hotel establishments adopting ISO 9001 QMS implementations to gain competitive advantage, improve service quality, and ensure customer satisfaction. Based on the research results, various recommendations were presented to hotel establishments for effective implementation and continuous improvement of quality management systems.

Bu araştırma, otel mutfaklarında ISO 9001 Kalite Yönetim Sistemi uygulamalarının personel performansına etkisini incelemeyi amaçlamaktadır. Antalya'nın Manavgat, Serik ve Alanya ilçelerindeki ISO 9001 belgesine sahip otel işletmelerinin mutfak departmanlarında çalışan 400 personelden elde edilen veriler analiz edilmiştir. Araştırmada ilişkisel tarama modeli kullanılmış ve veriler anket yöntemiyle toplanmıştır. Araştırma sonuçları, ISO 9001 KYS uygulamalarının personel performansını olumlu yönde etkilediğini göstermiştir. ISO 9001 KYS uygulamaları, personel performansındaki varyansın %52,4'ünü açıklamaktadır. Ayrıca, ISO 9001 KYS eğitimi alan personelin performans düzeyinin, eğitim almayan personele göre anlamlı düzeyde daha yüksek olduğu belirlenmiştir. Araştırmada aynı zamanda ISO 9001 KYS uygulamaları ile personel motivasyonu (%46,5) ve iş süreçlerinin etkinliği (%55,9) arasında pozitif ilişkiler tespit edilmiştir. Bu bulgular, otel işletmelerinin rekabet avantajı elde etmek, hizmet kalitesini artırmak ve müşteri memnuniyetini sağlamak için ISO 9001 KYS uygulamalarını benimsemelerinin önemini vurgulamaktadır. Araştırma sonuçları doğrultusunda, otel işletmelerine kalite yönetim sistemlerinin etkin bir şekilde uygulanması ve sürekli iyileştirilmesi için çeşitli öneriler sunulmuştur.

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