Is Communication A Receipt For Doctors? The Relationship Between Communication Competence And Trust: A Research On Breast Patients

Year 2021, Issue: 37, 92 - 108, 30.06.2021

Çiğdem Karakaya , Fulya Erendag Sumer , Zuhal Gök Demir , Emel Durmaz

https://doi.org/10.17829/turcom.861934

Cited By: 1

Abstract

Although significant studies have been conducted in the field of health communication in terms of
communication competence, its role on trust in the radiology department needs further exploration.
The communication skills of radiologists are considered an important indicator of trust. Therefore,
the study aims to research the effect of communication competence on trust. With this aim the
current study seeks to contribute to health communication literature by researching the patients’
perceived communication competence of doctors as a determining factor that develop trust in the
radiology department. The research was carried out between December 2019 and March 2020 using a
questionnaire form with 321 breast patients in the radiology department in a public health institution in
Antalya, Turkey. The results of the study refer that communication competence as a whole concept has
a strong positive and statistically significant effect on trust. When the dimensions of communication competence are investigated, it is found that socioemotional communication is the only dimension that
has a strong effect on the formation of trust among communication competence.

Keywords

Health Communication, Communication Competence, Trust, Radiologist, Socioemotional Communication

Doktorlar İçin İletişim Bir Reçete midir? İletişim Yeterliliği ve Güven Arasındaki İlişki: Meme Hastaları Üzerine Bir Araştırma

Abstract

Sağlık iletişimi alanında iletişim yeterliliği konusunda pek çok çalışma yapılmış olmasına rağmen,
radyoloji departmanında iletişim yeterliliğinin güven oluşumu üzerindeki rolünün daha fazla
araştırılması gerekmektedir. Radyologların iletişim becerileri önemli bir güven göstergesi olarak
kabul edilmektedir. Bu nedenle bu çalışma iletişim yeterliliğinin güven üzerindeki etkisini araştırmayı
amaçlamaktadır. Bu amaç doğrultusunda bu çalışma, radyoloji departmanında bulunan doktorların
iletişim yeterliliğini hastaların algılarına bağlı araştırarak sağlık iletişimi literatürüne iletişim
yeterliliğinin güven oluşumundaki belirleyici rolünü açıklayarak katkıda bulunmayı hedeflemektedir.
Araştırma, Aralık 2019-Mart 2020 tarihleri arasında Antalya’da bir kamu hastanesinin radyoloji
bölümünde 321 meme hastası ile anket formu kullanılarak gerçekleştirilmiştir. Çalışmanın sonuçları,
bir bütün olarak iletişim yeterliliğinin güven üzerinde güçlü ve istatistiksel olarak anlamlı bir etkiye
sahip olduğunu gösterirken, iletişim yeterliliği boyutları arasında güven oluşumunda güçlü etkiye sahip
tek boyutun sosyo-duygusal iletişim olduğu tespit edilmiştir.

Keywords

Sağlık İletişimi, İletişim Yeterliliği, Güven, Radyolog, Sosyo-duygusal İletişim

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