İMALAT İŞLETMELERİNDE LOJİSTİK HİZMET KALİTESİNİN İŞLETME VERİMLİLİĞİNE ETKİSİNİN LOJİSTİK REGRESYON ANALİZİ İLE BELİRLENMESİ: ERZİNCAN İLİ ÖRNEĞİ

Yıl 2018, Cilt: 11 Sayı: 2, 30 - 43, 29.12.2018

Selçuk Korucuk

Öz

Bu çalışmada, Erzincan ilinde
yer alan imalat işletmelerinde çalışan personele sunulan lojistik hizmet
kalitesinin çalışanlar tarafından nasıl algılandığının saptanması ve lojistik
hizmet kalitesinin işletme verimliliği üzerine olan etkileri araştırılmıştır.
Lojistik hizmet kalitesinin unsurları olan personel iletişim kalitesi, bilgi
kalitesi, sipariş işleme kalitesi, fiziksel dağıtım kalitesi, imaj ile güven
kalitesi, zamanındalık (dakiklik), 
sosyal sorumluluk kalitesi ve teknoloji kalitesinin imalat
işletmelerinde işletme verimliliğini etkileme düzeyleri lojistik regresyon
analizi ile incelenmiştir. Elde edilen sonuçlar lojistik hizmet kalitesinin
işletme verimliliği üzerinde; personel iletişim kalitesi, bilgi kalitesi,
sipariş işleme kalitesi, fiziksel dağıtım kalitesi ve teknoloji kalitesi
unsurlarında etkili olduğu belirlenmiştir. Ancak lojistik hizmet kalitesinin
sosyal sorumluluk kalitesi ve imaj ile güven kalitesi unsurlarında ise işletme
verimliliği üzerinde herhangi bir etkisinin olmadığı tespit edilmiştir.

Anahtar Kelimeler

Lojistik, Hizmet Kalitesi, Lojistik Hizmet Kalitesi, Verimlilik

Kaynakça

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