Year 2018, Volume 9, Issue 2, Pages 199 - 215 2018-12-30

Social Media and Crisis Management: A Review and Analysis of Existing Studies

Oberiri Destiny Apuke [1] , Elif Asude Tunca [2]

64 111

Abstract: Social media has become the most used and active way of communication; however, studies that look at social media use in crisis management are in their growing stage. Thus, this study analyses these growing body of knowledge that researched into social media and crisis management. A review was undertaken between October 2017 to January 2018 which entails sourcing and retrieving materials from an electronic database. The findings of this review confirmed that the growth of social media has transformed crisis communication landscape because it allows more interactivity. Still, a crisis could also be catalysed by social media because of its nature. This signifies that the crisis can be created in social media, as well as distributed by social media, respectively.  Yet, the potential of social media as a crisis resolution tool is indisputable.  It has the potential to prove a statement, to dispel untrue rumours or just to show the fact. Hence, practitioners are encouraged to know thoroughly how social media works and the best way to manipulate it to communicate with their stakeholders. Additional findings are also shown in this study, along with limitations and meaningful suggestion for scholars and practitioners interested in understanding the impact of social media in crisis communication and management. 

Keywords:  Crisis, crisis management, crisis communication, information, social media

Kriz, kriz yönetimi, kriz iletişimi, bilgi, social media
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Primary Language en
Subjects Social
Journal Section Review

Orcid: 0000-0002-7657-4858
Author: Oberiri Destiny Apuke (Primary Author)

Orcid: 0000-0003-0636-8247
Author: Elif Asude Tunca


Publication Date: December 30, 2018

Bibtex @review { euljss512874, journal = {LAÜ Sosyal Bilimler Dergisi}, issn = {1309-2294}, eissn = {2148-8169}, address = {European University of Lefke}, year = {2018}, volume = {9}, pages = {199 - 215}, doi = {}, title = {Social Media and Crisis Management: A Review and Analysis of Existing Studies}, key = {cite}, author = {Apuke, Oberiri Destiny and Tunca, Elif Asude} }
APA Apuke, O , Tunca, E . (2018). Social Media and Crisis Management: A Review and Analysis of Existing Studies. LAÜ Sosyal Bilimler Dergisi, 9 (2), 199-215. Retrieved from
MLA Apuke, O , Tunca, E . "Social Media and Crisis Management: A Review and Analysis of Existing Studies". LAÜ Sosyal Bilimler Dergisi 9 (2018): 199-215 <>
Chicago Apuke, O , Tunca, E . "Social Media and Crisis Management: A Review and Analysis of Existing Studies". LAÜ Sosyal Bilimler Dergisi 9 (2018): 199-215
RIS TY - JOUR T1 - Social Media and Crisis Management: A Review and Analysis of Existing Studies AU - Oberiri Destiny Apuke , Elif Asude Tunca Y1 - 2018 PY - 2018 N1 - DO - T2 - LAÜ Sosyal Bilimler Dergisi JF - Journal JO - JOR SP - 199 EP - 215 VL - 9 IS - 2 SN - 1309-2294-2148-8169 M3 - UR - Y2 - 2018 ER -
EndNote %0 EUL Journal of Social Sciences Social Media and Crisis Management: A Review and Analysis of Existing Studies %A Oberiri Destiny Apuke , Elif Asude Tunca %T Social Media and Crisis Management: A Review and Analysis of Existing Studies %D 2018 %J LAÜ Sosyal Bilimler Dergisi %P 1309-2294-2148-8169 %V 9 %N 2 %R %U
ISNAD Apuke, Oberiri Destiny , Tunca, Elif Asude . "Social Media and Crisis Management: A Review and Analysis of Existing Studies". LAÜ Sosyal Bilimler Dergisi 9 / 2 (December 2019): 199-215.
AMA Apuke O , Tunca E . Social Media and Crisis Management: A Review and Analysis of Existing Studies. LAÜ Sosyal Bilimler Dergisi. 2018; 9(2): 199-215.
Vancouver Apuke O , Tunca E . Social Media and Crisis Management: A Review and Analysis of Existing Studies. LAÜ Sosyal Bilimler Dergisi. 2018; 9(2): 215-199.