The purpose of this
work is to
investigate the effects of relationship antecedents; perceived ease of use
(PEOU), perceived usefulness (PU) and service quality, on technology adoption
in the accounting software industry via trust and switching cost. The
paper uses a causal modeling approach and proposes a conceptual model after an
extensive review of literature. A large quantitative survey was conducted with
709 professional accountants in Turkey, who are accounting software program
users and the model was tested using structural equation modeling. We found that service quality, PEOU and PU had
positive effects on trust, whereas only perceived usefulness was positively
correlated with switching cost. Trust showed positive influence on switching
cost. Trust was found positively correlated with long-term affective commitment,
whereas switching cost had positive and significant effect on calculative
commitment in the short-term. The paper discusses different criteria that lead to accounting software
usage and works as a strategic guideline for software firms in order to keep
professional accountants in the relationship.
Buyer-seller Relationship Relationship Marketing Trust Switching Cost Technology Adoption
The purpose of this
work is to
investigate the effects of relationship antecedents; perceived ease of use
(PEOU), perceived usefulness (PU) and service quality, on technology adoption
in the accounting software industry via trust and switching cost. The
paper uses a causal modeling approach and proposes a conceptual model after an
extensive review of literature. A large quantitative survey was conducted with
709 professional accountants in Turkey, who are accounting software program
users and the model was tested using structural equation modeling. We found that service quality, PEOU and PU had
positive effects on trust, whereas only perceived usefulness was positively
correlated with switching cost. Trust showed positive influence on switching
cost. Trust was found positively correlated with long-term affective commitment,
whereas switching cost had positive and significant effect on calculative
commitment in the short-term. The paper discusses different criteria that lead to accounting software
usage and works as a strategic guideline for software firms in order to keep
professional accountants in the relationship.
buyer-seller relationship relationship marketing trust switching cost technology adoption
Birincil Dil | İngilizce |
---|---|
Bölüm | MAKALELER |
Yazarlar | |
Yayımlanma Tarihi | 11 Nisan 2018 |
Gönderilme Tarihi | 6 Mart 2018 |
Kabul Tarihi | 30 Mart 2018 |
Yayımlandığı Sayı | Yıl 2018 Cilt: 6 Sayı: 1 |