Year 2016, Volume 28, Issue 0, Pages 28 - 33 2016-04-29

The Use of Business Processes as a Source of Competitive Advantage: Evidence from a High Velocity Market

Rıfat KAMASAK [1] , Meltem YAVUZ [2]

135 368

Consistent with resource-based theory (RBV), business processes have had significant effects on firm performance. An examination of the resource-based view literature leads to the identification of business processes that are associated with the systems (e.g., intranet, EDI, and ERP) which support inter-functional coordination of activities for acquiring supplies and other raw materials along with optimising logistics and warehousing activities (e.g., supply chain systems), and other IT-based activities that help information processing about customers and markets (e.g., CRM). Business processes are internal in nature unlike other intangible resources (i.e., reputational resources such as corporate reputation and brand). Resources that are internal in nature can be difficult for competitors to replicate since it possesses the conditions of asset specificity and time compression diseconomies. Therefore, they may provide greater contribution to firm performance compared to other resources that are developed externally. This study aims to analyse the relative impact of business processes on firm performance compared to reputational resources. Hence, a self-administrated questionnaire was conducted on a sample of 161 Turkish firms which operate in different industries. The regression analysis results showed that whilst business processes provided greater contributions to the profitability and market share figures compared to reputational resources, no greater contribution was found on the sales turnover figures.   

Business Processes, Firm Performance, Reputational Resources, Environmental Dynamism, Regression Analysis
Primary Language en
Subjects
Journal Section Research Articles
Authors

Author: Rıfat KAMASAK

Author: Meltem YAVUZ

Bibtex @ { marufbd187541, journal = {Marmara Fen Bilimleri Dergisi}, issn = {}, eissn = {2146-5150}, address = {Marmara University}, year = {2016}, volume = {28}, pages = {28 - 33}, doi = {10.7240/mufbed.43847}, title = {The Use of Business Processes as a Source of Competitive Advantage: Evidence from a High Velocity Market}, key = {cite}, author = {KAMASAK, Rıfat and YAVUZ, Meltem} }
APA KAMASAK, R , YAVUZ, M . (2016). The Use of Business Processes as a Source of Competitive Advantage: Evidence from a High Velocity Market. Marmara Fen Bilimleri Dergisi, 28 (0), 28-33. Retrieved from http://dergipark.org.tr/marufbd/issue/17893/187541
MLA KAMASAK, R , YAVUZ, M . "The Use of Business Processes as a Source of Competitive Advantage: Evidence from a High Velocity Market". Marmara Fen Bilimleri Dergisi 28 (2016): 28-33 <http://dergipark.org.tr/marufbd/issue/17893/187541>
Chicago KAMASAK, R , YAVUZ, M . "The Use of Business Processes as a Source of Competitive Advantage: Evidence from a High Velocity Market". Marmara Fen Bilimleri Dergisi 28 (2016): 28-33
RIS TY - JOUR T1 - The Use of Business Processes as a Source of Competitive Advantage: Evidence from a High Velocity Market AU - Rıfat KAMASAK , Meltem YAVUZ Y1 - 2016 PY - 2016 N1 - DO - T2 - Marmara Fen Bilimleri Dergisi JF - Journal JO - JOR SP - 28 EP - 33 VL - 28 IS - 0 SN - -2146-5150 M3 - UR - Y2 - 2019 ER -
EndNote %0 Marmara Journal of Pure and Applied Sciences The Use of Business Processes as a Source of Competitive Advantage: Evidence from a High Velocity Market %A Rıfat KAMASAK , Meltem YAVUZ %T The Use of Business Processes as a Source of Competitive Advantage: Evidence from a High Velocity Market %D 2016 %J Marmara Fen Bilimleri Dergisi %P -2146-5150 %V 28 %N 0 %R %U
ISNAD KAMASAK, Rıfat , YAVUZ, Meltem . "The Use of Business Processes as a Source of Competitive Advantage: Evidence from a High Velocity Market". Marmara Fen Bilimleri Dergisi 28 / 0 (April 2016): 28-33.