Year 2015, Volume 2, Issue 1, Pages 1 - 17 2015-03-29

RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND CONFLICT RESOLVING STYLES: A STUDY IN TOURISM SECTOR (OSMANIYE SAMPLE)

Fedai Cavus [1] , Emre YAkut [2] , Ergun Kara [3]

532 596

The aim of this study is to research the relationship between emotional intelligence and the conflict solving styles of the individuals employed in tourism sector. The scope of the research comprises the individuals employed in tourism establishments such as accommodation establishments, entertainment facilities and travel agencies. While the data of the research are obtained via survey method, a survey form is prepared based on scales for emotional intellegence and conflict solving methods which are determined through literature research. At the end of the research, 117 valid surveys are picked up and the research is restricted by the answers of employees given in relation to the self evaluation. In this research, reliability analysis, t-test, one-way analysis of variance (ANOVA), correlation and regression analyses are applied using packaged software of statistics. According to the results of the reliability analysis, the general reliability of emotional intelligence scale is 0,823, and the general conflict solving styles scale is 0,867. These results show that the reliability of the survey is high and within acceptable limits. As a result of correlation and regression analyses, the effects of independent variables regarding to emotional intelligence upon the dependent variable of conflict solving styles are found to be statistically significant and in positive way.
Kavram olarak çatışma yeni bir ifade değildir, İnsanların günlük yaşantısının bir parçasıdır  ve  yüzyıllar  boyunca  ülkeler,  krallıklar,  klanlar,  dinler,  ırklar  ve  cinsiyetler  arasında
Emotional intelligence, employee, tourism cector, conflict resolotion.
Journal Section Articles
Authors

Author: Fedai Cavus

Author: Emre YAkut

Author: Ergun Kara

Bibtex @ { rjbm360910, journal = {Research Journal of Business and Management}, issn = {}, eissn = {2148-6689}, address = {PressAcademia}, year = {2015}, volume = {2}, pages = {1 - 17}, doi = {}, title = {RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND CONFLICT RESOLVING STYLES: A STUDY IN TOURISM SECTOR (OSMANIYE SAMPLE)}, key = {cite}, author = {Cavus, Fedai and YAkut, Emre and Kara, Ergun} }
APA Cavus, F , YAkut, E , Kara, E . (2015). RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND CONFLICT RESOLVING STYLES: A STUDY IN TOURISM SECTOR (OSMANIYE SAMPLE). Research Journal of Business and Management, 2 (1), 1-17. Retrieved from http://dergipark.org.tr/rjbm/issue/32455/360910
MLA Cavus, F , YAkut, E , Kara, E . "RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND CONFLICT RESOLVING STYLES: A STUDY IN TOURISM SECTOR (OSMANIYE SAMPLE)". Research Journal of Business and Management 2 (2015): 1-17 <http://dergipark.org.tr/rjbm/issue/32455/360910>
Chicago Cavus, F , YAkut, E , Kara, E . "RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND CONFLICT RESOLVING STYLES: A STUDY IN TOURISM SECTOR (OSMANIYE SAMPLE)". Research Journal of Business and Management 2 (2015): 1-17
RIS TY - JOUR T1 - RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND CONFLICT RESOLVING STYLES: A STUDY IN TOURISM SECTOR (OSMANIYE SAMPLE) AU - Fedai Cavus , Emre YAkut , Ergun Kara Y1 - 2015 PY - 2015 N1 - DO - T2 - Research Journal of Business and Management JF - Journal JO - JOR SP - 1 EP - 17 VL - 2 IS - 1 SN - -2148-6689 M3 - UR - Y2 - 2019 ER -
EndNote %0 Research Journal of Business and Management RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND CONFLICT RESOLVING STYLES: A STUDY IN TOURISM SECTOR (OSMANIYE SAMPLE) %A Fedai Cavus , Emre YAkut , Ergun Kara %T RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND CONFLICT RESOLVING STYLES: A STUDY IN TOURISM SECTOR (OSMANIYE SAMPLE) %D 2015 %J Research Journal of Business and Management %P -2148-6689 %V 2 %N 1 %R %U
ISNAD Cavus, Fedai , YAkut, Emre , Kara, Ergun . "RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND CONFLICT RESOLVING STYLES: A STUDY IN TOURISM SECTOR (OSMANIYE SAMPLE)". Research Journal of Business and Management 2 / 1 (March 2015): 1-17.