@article{article_1098791, title={An Evaluation of Service Quality in Pre-School Education Institutions through Servqual Method: A Sample of Türkiye}, journal={Sosyoekonomi}, volume={31}, pages={125–144}, year={2023}, DOI={10.17233/sosyoekonomi.2023.04.06}, author={Emre, Oğuz and Arslan, Zekeriya and Güven, Hüseyin and Ulutaş Keskinkılıç, Ayşegül}, keywords={Okul Öncesi Eğitim, Hizmet Kalitesi, Servqual Yöntem}, abstract={The service quality of pre-school education institutions is a pivotal issue in meeting the expectations of education policies in Türkiye regarding solution proposals, institution adequacy and dissemination of pre-school education, and supporting children’s development at a desired level. This study evaluates the service quality in pre-school education institutions through the Servqual method. The study’s working group consisted of 428 parents whose children learn at pre-school education institutions in İzmir, Diyarbakır, Karaman, Kahramanmaraş, and Zonguldak provinces during the 2020-2021 academic year. The study deployed the Servqual scale as a data collection tool. The results revealed that the parents’ expectations were met regarding tangibles and empathy, while their expectations were unmet regarding reliability, responsiveness and assurance.}, number={58}, publisher={Sosyoekonomi Derneği}