@article{article_1299958, title={Benefiting from intercultural competence: A phenomenological research on tour guides}, journal={Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi}, volume={26}, pages={869–885}, year={2023}, DOI={10.31795/baunsobed.1299958}, author={Sezerel, Hakan and Özoğul Balyalı, Tuğçe and Güzel, Özlem and Ehtiyar, Rüya}, keywords={Kültürlerarası etkileşim, Kültürlerarası yeterlilik, Fenomenolojik araştırma, Tur rehberleri}, abstract={This paper explores the concept, dimensions, and causes of intercultural competencies from the perspective of tour guides. A phenomenological research approach was used to explore how tour guides’ intercultural competences emerge in intercultural experiences. Using purposive sampling, nine semi-structured interviews were conducted with senior tour guides with international experiences until saturation occurred. The data were analyzed using thematic content analysis. The findings suggest three dimensions, namely, cultural awareness & cognitive flexibility, cultural sensitivity and emotional flexibility, and cultural resourcefulness & behavioral flexibility are predominant in tour guides’ intercultural experiences. This study of exploring tour guides’ experiences is expected to provide a useful framework and contribute to a broader understanding of intercultural competence in tour guiding.}, number={50}, publisher={Balıkesir Üniversitesi}, organization={Anadolu Üniversitesi}