TY  - JOUR
T1  - AVANTAJ, DEZAVANTAJ VE ALGILANAN DEĞERİN SAĞLIK SEKTÖRÜNDE HİZMET ROBOTU KULLANIM NİYETİNE ETKİSİ
TT  - THE EFFECT OF ADVANTAGES, DISADVANTAGES AND PERCEIVED VALUE ON THE INTENTION TO USE SERVICE ROBOTS IN THE HEALTH SECTOR
AU  - Çavdar, Ertuğrul
AU  - Yıldırım, Ali
PY  - 2024
DA  - December
Y2  - 2024
DO  - 10.17130/ijmeb.1412528
JF  - Uluslararası Yönetim İktisat ve İşletme Dergisi
JO  - ijmeb
PB  - Zonguldak Bülent Ecevit Üniversitesi
WT  - DergiPark
SN  - 2147-9208
SP  - 927
EP  - 952
VL  - 20
IS  - 4
LA  - tr
AB  - Üretim sektöründen sonra hizmet sektöründe de kullanılmaya başlayan robotlar hem hizmetsunanların işlerini kolaylaştırmakta hem de hizmetlerin standardizasyonuna katkı sağlamaktadır.Teknolojik gelişmelerin yanı sıra toplumun hizmet robotlarına yönelik kabul algısı ile birlikte bu robotlarher geçen gün giderek daha fazla günlük hayatımıza girmektedir. Hizmet sektörünün tamamında kullanımalanı bulunan robotlar sağlık sektöründe de geniş kullanım imkânına sahiptir. Sağlık sektörü müşterihassasiyetinin yüksek olduğu sektörlerden biridir. Hizmet robotlarının faydalarının yanı sıra algılanandezavantajları, sağlık sektöründe hizmet robotu kullanımına bakış açısını etkilemektedir. Bu çalışmadasağlık sektöründe hizmet robotları ile ilgili algılanan avantaj ve dezavantaj ile algılanan değerin hizmetrobotlarını kullanım niyeti üzerindeki etkisi araştırılmıştır. Bu amaçla 394 hastadan anket ile veritoplanmıştır. Kullanılan ölçeklerin geçerlilik ve güvenilirliğe yönelik analizler yapıldıktan sonra algılananavantaj ve dezavantaj ile algılanan değerin hizmet robotlarını kullanım niyeti üzerindeki etkisi yapısaleşitlik modeli ile analiz edilmiştir. Gerçekleştirilen analizler sonucunda algılanan avantaj ve algılanandeğerin hizmet robotları kullanım niyetini pozitif yönde anlamlı olarak etkilediği bulgusuna ulaşılmıştır.Algılanan dezavantajın ise kullanım niyeti üzerinde anlamlı bir etkisi olmadığı tespit edilmiştir. Çalışmadaayrıca sektöre ve araştırmacılara önerilerde bulunulmuştur.
KW  - Hizmet robotları
KW  - Sağlık robotları
KW  - Kullanım niyeti
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UR  - https://doi.org/10.17130/ijmeb.1412528
L1  - https://dergipark.org.tr/tr/download/article-file/3631144
ER  -