TY  - JOUR
T1  - Kamu Hizmetlerinin Dijitalleşmesinde Lider Ülkeler; Estonya, Singapur, Birleşik Krallık, Norveç ve Güney Kore İncelemesi
TT  - Leading Countries in Digitalization of Public Services; Review of Estonia, Singapore, United Kingdom, Norway and South Korea
AU  - Demirkıran, Senem
PY  - 2025
DA  - May
Y2  - 2025
DO  - 10.25294/auiibfd.1504321
JF  - Akdeniz İİBF Dergisi
PB  - Akdeniz Üniversitesi
WT  - DergiPark
SN  - 1302-9975
SP  - 43
EP  - 59
VL  - 25
IS  - 1
LA  - tr
AB  - Kamu hizmetlerinin dijitalleşmesi, günümüzde birçok ülkenin öncelikli gündem maddelerinden biri haline gelmiştir. Bu süreç, vatandaşların daha kolay, hızlı ve etkin bir şekilde kamu hizmetlerine erişebilmesini sağlayarak yönetim verimliliğini artırmayı amaçlamaktadır. Bu bağlamda, Estonya, Singapur, Birleşik Krallık, Norveç ve Güney Kore gibi ülkeler, dijitalleşme konusunda öncü adımlar atmış ve başarılı uygulamalar geliştirmiştir. Bu çalışmanın amacı, kamu hizmetlerinin dijitalleşmesi alanında lider olarak kabul edilen bu ülkelerin dijitalleşme süreçlerini incelemek ve geliştirdikleri başarılı uygulamaların ortak özelliklerini ve farklılıklarını ortaya koymaktır. Çalışmada, bu ülkelerin dijital kamu hizmetleri sunumunda hangi teknolojileri kullandıkları, dijitalleşmenin yönetim verimliliğine ve vatandaş memnuniyetine nasıl katkı sağladığı araştırılmaktadır.  Sorunsal olarak, dijitalleşme süreçlerinin farklı ülkelerde nasıl yapılandırıldığı ve başarıya ulaşmasında etkili olan faktörler ele alınmaktadır. Ayrıca, bu ülkelerin dijitalleşme stratejileri ile Türkiye gibi gelişmekte olan ülkelerin stratejileri arasındaki benzerlikler ve farklılıklar irdelenecektir. Çalışmada, karşılaştırmalı araştırma yöntemi kullanılarak bu beş lider ülkenin dijitalleşme süreçleri analiz edilecek ve bu analizler literatür taraması, hükümet raporları, uluslararası istatistikler ve dijitalleşme indekslerinden elde edilen verilerle desteklenecektir. Sonuç olarak, bu ülkelerin dijital kamu hizmetleri alanındaki deneyimlerinin diğer ülkeler için nasıl bir model olabileceği tartışılacaktır.
KW  - Kamu Yönetimi
KW  - e-Devlet hizmetleri
KW  - Teknoloji ve Yenilik Yönetimi
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UR  - https://doi.org/10.25294/auiibfd.1504321
L1  - https://dergipark.org.tr/tr/download/article-file/4019089
ER  -