TY  - JOUR
T1  - THE IMPACT OF EMOTIONAL JOB DEMANDS ON EMOTIONAL EXHAUSTION OF FEMALE MANAGERS. THE MODERATING ROLE OF SELF-EFFICACY IN THIS RELATIONSHIP
TT  - KADIN YÖNETİCİLERİN DUYGUSAL İŞ TALEPLERİNİN DUYGUSAL TÜKENMİŞLİKLERİ ÜZERİNDEKİ ETKİSİ: ÖZ-YETERLİLİĞİN BU İLİŞKİDEKİ DÜZENLEYİCİ ROLÜ
AU  - Gülbahar, Yasemin
PY  - 2024
DA  - December
Y2  - 2024
JF  - International Journal of Arts and Social Studies
JO  - ASSTUDIES
PB  - Menekşe ŞAHİN KARADAL
WT  - DergiPark
SN  - 2667-436X
SP  - 271
EP  - 285
VL  - 7
IS  - 13
LA  - en
AB  - This study examines the relationship between emotional labor demands and burnout among 317 female managers in Ankara's travel agencies. The study also investigates the moderating role of self-efficacy on this relationship. Results indicate a positive relationship between emotional labor demands and burnout. Moreover, self-efficacy is found to moderate this relationship, suggesting that higher levels of self-efficacy can buffer the negative impact of emotional labor demands on burnout. These findings highlight the importance of managing emotional labor demands and enhancing self-efficacy to mitigate burnout among female managers in the tourism sector.
KW  - Emotional Job Demands
KW  - Burnout
KW  - Emotional Exhaustion
KW  - Self-Efficacy
N2  - Bu çalışma, Ankara'daki seyahat acentelerinde çalışan 317 kadın yöneticinin duygusal emek talepleri ile tükenmişlik arasındaki ilişkiyi incelemektedir. Ayrıca, çalışma, öz-yeterliğin bu ilişki üzerindeki düzenleyici rolünü araştırmaktadır. Sonuçlar, duygusal emek talepleri ile tükenmişlik arasında pozitif bir ilişki olduğunu göstermektedir. Ayrıca, öz-yeterliğin bu ilişkiyi düzenlediği, daha yüksek öz-yeterlilik düzeylerinin duygusal emek taleplerinin tükenmişlik üzerindeki olumsuz etkisini azaltabileceği bulunmuştur. Bu bulgular, turizm sektöründeki kadın yöneticiler arasında tükenmişliği azaltmak için duygusal emek taleplerini yönetmenin ve öz-yeterliği artırmanın önemini vurgulamaktadır.
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UR  - https://dergipark.org.tr/tr/pub/asstudies/issue//1601105
L1  - https://dergipark.org.tr/tr/download/article-file/4438829
ER  -