TY - JOUR T1 - The future of public governance transition from e-government to a-government: A comparative analysis of Türkiye and Estonia TT - Kamu yönetiminin geleceği e-devletten a-devlete geçiş: Türkiye ve Estonya’nın karşılaştırmalı analizi AU - Damgacı, Tuğba PY - 2025 DA - July Y2 - 2025 DO - 10.48146/odusobiad.1728265 JF - Ordu Üniversitesi Sosyal Bilimler Enstitüsü Sosyal Bilimler Araştırmaları Dergisi JO - ODÜSOBİAD PB - Ordu Üniversitesi WT - DergiPark SN - 1309-9302 SP - 87 EP - 116 VL - 15 IS - ISRIS 2025 LA - en AB - Artificial intelligence (AI) is increasingly becoming a crucial component in public administration, enabling governments to enhance service delivery efficiency, transparency, and effectiveness. AI is being effectively utilized across all countries. AI-driven digital governance models offer impactful solutions across various domains, from policy-making to citizen services. This study compares the AI-supported public administration strategies of Turkey and Estonia, analyzing their similarities and differences in AI implementation. Turkey has made significant progress in integrating AI into public services, particularly in security and education. However, challenges such as regulatory gaps, infrastructural limitations, and a shortage of AI professionals restrict its full potential. In contrast, Estonia’s centralized and integrated digital infrastructure allows for more effective AI-driven governance applications. This study evaluates AI policies in both countries and provides policy recommendations for improving AI integration in public administration. The findings emphasize that robust digital infrastructure, ethical regulations, and citizen engagement are essential factors for the success of AI-powered governance. KW - Artificial intelligence KW - digital governance KW - public administration KW - Turkey KW - Estonia N2 - Yapay zekâ (YZ), kamu yönetiminde giderek daha önemli bir bileşen hâline gelmekte ve devletlerin hizmet sunumunda etkinlik, şeffaflık ve verimlilik sağlamasına imkân tanımaktadır. YZ tüm ülkelerde etkin şekilde kullanılmaktadır. YZ destekli dijital yönetişim modelleri, politika oluşturma süreçlerinden vatandaş hizmetlerine kadar çeşitli alanlarda etkili çözümler sunmaktadır. Bu çalışma, Türkiye ve Estonya’nın YZ destekli kamu yönetimi stratejilerini karşılaştırmakta ve YZ uygulamalarındaki benzerlikleri ile farklılıklarını analiz etmektedir. Türkiye, özellikle güvenlik ve eğitim alanlarında YZ’yi kamu hizmetlerine entegre etme konusunda önemli ilerlemeler kaydetmiştir. Ancak, düzenleyici boşluklar, altyapısal sınırlılıklar ve YZ uzmanı eksikliği gibi faktörler, bu potansiyelin tam olarak gerçekleştirilmesini engellemektedir. 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