@article{article_257715, title={The Measurement of the Satisfaction Levels of Patients Using the Central Physician Appointment System in a Training and Research Hospital}, journal={Ankara Medical Journal}, volume={16}, pages={293–302}, year={2016}, DOI={10.17098/amj.63878}, author={Yıldızbaşı, Esra and Öztaş, Dilek and Sanisoğlu, Yavuz and Fırat, Hicran and Yalçın, Nurcan and Dağ Şeker, Esra and Doğusan, Ahmet Reşat and Akçay, Murat}, keywords={Merkezi Hekim Randevu Sistemi,Hasta Memnuniyeti,Hastane}, abstract={<p> <strong>Objectives: </strong>  Today’s health services are shaped with a professional business administration perspective. More patient withdrawal, satisfaction of the patients and ensuring the patients’ choice for the same hospital in case of need are the main topics of health managers’ agendas. This study aims to measure the patients’ level of satisfaction in terms of their needs and expectations by the Central Physician Appointment System (CPAS) in a Training and Research Hospital and to plan the improvement activities within the hospital according to the results. </p> <p> <strong>Materials and Methods: </strong> The survey covers ambulatory patients admitted to Ankara Atatürk Training </p> <p>and Research Hospital outpatient clinic. The study sample consisted of 313 patients having received outpatient services in the same month. An 8 -item questionnaire to measure the level of patient dissatisfaction with the CPAS developed. Survey results were evaluated in Microsoft Office Excel 2007.  Two independent ratio test was used to analyze the data. </p> <p> <strong>Results: </strong> Satisfaction levels of people admitted to the outpatient clinics of the hospital were found high. When asked “Were you examined by the same physician that you have gotten the appointment for?” 80% of the patients have answered “YES” for 2014, statistically significantly, the rate has decreased to 63.1% in 2015 (z=1.973; p=0.048).  </p> <p> <strong>Conclusion: </strong> In order to improve the satisfaction levels of patients who use the CPAS, researches of this type should be planned in a comprehensive manner and improved corrective activities are recommended. </p>}, number={3}, publisher={Ankara Yıldırım Beyazıt Üniversitesi}