TY  - JOUR
TT  - IN A “GREEN” RESTAURANT, WHAT MAKES THE CUSTOM ERS SATISFIED? THE RESTAURANT ATTRIBUTES OF TRIP ADVISOR REVIEWERS
AU  - Tüver, Ilgaz Feray
AU  - Güzel, Berrin
PY  - 2017
DA  - November
JF  - Kastamonu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
PB  - Kastamonu Üniversitesi
WT  - DergiPark
SN  - 2147-6012
SP  - 177
EP  - 189
KW  - Green restaurant
KW  - sustainability
KW  - restaurant attributes
N2  - The aim of the study is to examine the restaurant attributes of green restaurants that make customers satisfied and dissatisfied. After the sustainability and green movement in food sector has gained importance, green restaurants have emerged. In this study, the main attributes that created satisfaction in a green restaurant are the food, atmosphere and the location, while food, price and the staff are the dissatisfaction creating attributes. However, none of the themes are related to sustainability. Thus, although sustainability is important in today’s business, customers are not seeking it as a restaurant attribute
CR  - Alonso, Abel Duerte; O’Neill, Martin; Liu, Yi. and O’Shea, Michelle (2013). “Factors Driving Customer Restaurant Choice: An Exploratory Study from the Southeastern United States”. Journal of Hospitality Marketing & Management, 22, 547-567
CR  - Alpert, Mark. I. (1971), “Identification of Determinant Attributes: A Comparison of Models”, Journal of Marketing Research, 8, 184 – 191
CR  - Bhuian, Shahid N. (2000). “Saudi Consumer Preference of Fast Food Outlets: The Influence of Restaurant Attributes”. Journal of Food Products Marketing, 6(1), 3952
CR  - Bojanic, David C. and Shea, Linda J. (1997). “Segmentation for a Multiunit Restaurant Operation”. Cornell Hotel and Restaurant Administration Quarterly, 38(4), 56
CR  - Gilman, R. (1992). Sustainability, UIA/AIA Call for Sustainable Community Solutions, http://www.context.org/about/definitions/, (Date of Access:20.04.2017)
UR  - https://dergipark.org.tr/tr/pub/iibfdkastamonu/issue//350642
L1  - https://dergipark.org.tr/tr/download/article-file/361135
ER  -