@article{article_355888, title={Assessment of State Services Quality and Availability in the Socio-Cultural Sphere}, journal={International Review of Management and Marketing}, volume={6}, pages={122–127}, year={2016}, author={Terentyeva, İrina V. and Starodubtsev, Mikhail P. and Timonin, Andrey İ. and Pugacheva, Natalya B. and Zykova, Nadezhda N. and Lunev, Alexander N. and Ezhov, Sergey G. and Starikova, Lyudmila D.}, keywords={evaluation of public administration, trust of consumers in service providers, level of state services quality, level of state services availability, socio-cultural sphere.}, abstract={The relevance of the presented research is caused by distribution of independent tools to assess public administration of the socio-cultural sphere by public nongovernmental organizations and scientific institutes. The objective of the paper is to develop a technique to assess quality and availability of state services in the socio-cultural sphere as components of public administration. An institutional approach has become a leading one; it allows to consider state services quality and availability assessment in the socio-cultural sphere as a complex indicator of the content quality of a resulting effect and quality of services obtained; it is also connected with the comfort of service rendering and their availability for consumers. The elaborated technique of state services quality and availability assessment in the socio-cultural sphere includes the following criteria: the level of state services quality; the level of state services availability; the level of trust that consumers have in service providers. The technique is directed to identify effective measures to provide consumers with available and high-quality state services in the socio-cultural sphere rendered by state bodies and their departments according to the results of a calendar year.}, number={1}, publisher={İlhan ÖZTÜRK}