TY - JOUR TT - Analysis of TQM Effects on Business Performance of SME’s in Denizli AU - Türkyılmaz, Ali AU - Okay, Şenol AU - Temizer, Leyla AU - Bulak, Muhammet Enis PY - 2012 DA - February JF - Ege Academic Review JO - eab PB - Ege Üniversitesi WT - DergiPark SN - 1303-099X SP - 31 EP - 38 VL - 12 IS - 1 KW - KOBİ yönetimi KW - TKY KW - performans yönetimi KW - kısmi en küçük kareler N2 - In recent years, there is an increasing interest in application of Total Quality Management practices in SME’s. In this study the effect of TQM practices on business performance of SME’s in Denizli is analysed. A structural equation model is built to analyse the relationship between TQM and business performance. The data, gathered from 80 textile manufacturer companies, are analysed using Partial Least Squares method CR - Bollen, K.A. (1989) Structural Equations with Latent CR - Variables, New York, Wiley. Bruhna M., Grunda, M.A. (2000) “Theory, Develop- ment and Implementation of National Customer Satis- faction Indices: The Swiss Index of Customer Satisfaction CR - (SWICS)” Total Quality Management, 11(7):1017-1028. CR - Chin, WW. (1998) “The Partial Least Squares App- roach For Structural Equation Modeling, Marcoulides” CR - G.A. Marcoulides (eds.) Modern Methods for Business Re- search, Lawrence Erlbaum Associates, Hillsdale, NJ, Law- rence Erlbaum Associates. Deming, WE. (1986) Out of the Crisis, Cambridge, MIT Pres. CR - Fornell, C. ve Cha, J. (1994) “Partial Least Squares, CR - Bagozzi” RP (eds.) Advanced Methods of Marketing Rese- arch, Cambridge, Basil Blackwell. Gençyılmaz, G. ve Zaim, S. (1999) “Eğitimde Top- lam Kalite Yönetimi” İstanbul Universitesi, İşletme Fakül- tesi Dergisi, 28(2):9-35. CR - Hulland, J.S. (1999) “Use of Partial Least Squares CR - (PLS) in Strategic Management Research: A Review of Four Recent Studies” Strategic Management Journal, (2):195-204. Kaplan, RS. ve Norton, DP. (1996) The Balanced CR - Scorecard: Translating Strategy into Action, Boston, Har- vard Business Scholl Pres. Kanji, GK. ve Wallace, W. (2000) “Business Excel- lence Through Customer Satisfaction” Total Quality Ma- nagement, 11:979-998. CR - Kunst, P. ve Lemmink, J. (2000) “Quality Mana- gement and Business Performance in Hospitals: A Se- arch for Success Parameters” Total Quality Management, :1123-1133. CR - Özkan, C., Zaim, S., Türkyılmaz A. (2005) “Küçük CR - Ve Orta Büyüklükteki İşletmelerde Toplam Kalite Uygu- lamalarının, Kurum Performansına Etkileri” İstanbul Ti- caret Üniversitesi 5. Üretim Araştırmaları Sempozyumu, Kasım 25-27, İstanbul. Saraph, J.V., Benson, G.P. ve Schroder, R.G. (1989) CR - “An Instrument for Measuring the Critical Factors of Quality Management” Decision Sciences, 20: 810-829. Tenenhaus, M., Vinzi, VE., Chatelin, YM. ve Lauro, C. (2005) “PLS Path Modeling” Computational Statistics & Data Analysis, 48:159–205. CR - Turkyilmaz, A., Tatoglu, E., Zaim, S. ve Ozkan, C. (2010) “Use of Partial Least Squares (PLS) in TQM CR - Research: TQM Practices and Business Performance in SMEs” Esposito, V.V., Chin, W.W., Henseler, J. And Wang, H. (eds.) Handbook of Partial Least Squares, Lon- don, Springer. Wold, H. (1985) “Partial Least Squares” Kotz S, CR - Johnson NL (eds.) Encyclopedia of Statistical Sciences, New York, Wiley. EKLER  2  1 12   2          1111     xjh yjh                                   ij     jh UR - http://dergipark.org.tr/tr/pub/eab/issue//473673 L1 - http://dergipark.org.tr/tr/download/article-file/559090 ER -