TY  - JOUR
T1  - Sending outpatient clinic appointment reminder information by short messages
TT  - Kısa mesaj ile poliklinik randevu hatırlatıcı bilgi gönderilmesi
AU  - Bucak, İbrahim Hakan
AU  - Doğan, Fatih
AU  - Almis, Habip
AU  - Songur, Levent
AU  - Turgut, Mehmet
PY  - 2019
DA  - September
Y2  - 2019
JF  - Sağlık Akademisyenleri Dergisi
JO  - SagAkaDerg
PB  - Dünya Kongre
WT  - DergiPark
SN  - 2148-7472
SP  - 218
EP  - 221
VL  - 6
IS  - 3
LA  - en
AB  - Objective and Aim: Patients who fail to attend outpatient clinic appointments hinder the efficient use of health resources. Sending outpatient clinic appointment reminder information by the short mail service (SMS) in order to reduce the impact of no-shows is now widespread. Appointment reminder messages were sent by SMS via the Central Physician Appointment System (CPAS) to patients with Pediatric Outpatient Clinic appointments as a first pilot measure in a tertiary hospital in Turkey. The purpose of this retrospective study was to examine data for the period in which reminder information was sent by SMS.Materials and Methods: Patients making pediatric outpatient clinic appointments via the CPAS between 01.04.2017 and 31.12.2017 and sent appointment reminder information by SMS were included as the study group (SG). Patients making pediatric outpatient clinic appointments via the CPAS between 01.04.2016 and 31.12.2016 but not sent appointment reminder information by SMS were enrolled as the control group (CG). The two groups were then comparedResults: The numbers of patients in the SG and CG were 75,279 and 49,531, respectively. We determined that 27,416 patients in SG and 11,909 in CG made appointments via the CPAS, and that there were 2120 no-shows in SG and 2151 in CG (p<0.01). Sending information via SMS increased the level of patients making appointments and attending them from 81.9% to 92.2%.Discussion: Sending appointment reminder information by SMS increases outpatient clinic appointment attendance.
KW  - Appointment
KW  - Short message service
KW  - Reminder
N2  - Giriş ve Amaç: Poliklinik randevusuna katılmayan hastalarsağlık kaynaklarının etkin kullanımını engellemektedir. Bu durumun etkisiniazaltmak için kısa mesaj servisi (SMS) ile poliklinik randevu hatırlatıcı bilgigönderilmesi uygulaması oldukça yaygınlaşmıştır. Türkiye’de ilk kez üçüncübasamak bir hastanenin pilot uygulaması olarak, Merkezi Hekim Randevu Sistemivasıtası ile Çocuk Sağlığı ve Hastalıkları poliklinik randevusu alan hastalaraSMS ile randevu hatırlatıcı bilgi gönderildi. Bu çalışmada SMS ile randevuhatırlatıcı bilgi gönderilen döneme ait verilerin retrospektifdeğerlendirilmesi amaçlandı.Gereç ve Yöntem: Pediatripoliklinikleri için 01.04.2017-31.12.2017 tarihleri arasında MHRS vasıtası ilepoliklinik randevusu alan ve SMS ile randevu hatırlatıcı bilgi gönderilenhastalar Çalışma Grubu olarak, 01.04.2016-31.12.2016 tarihleri arasında MHRSile poliklinik randevusu alan ancak SMS ile poliklinik randevu hatırlatıcıbilgi gönderilmeyen hastalar Kontrol Grubu olarak çalışmaya dahil edildi. İkigrup karşılaştırıldı.Bulgular: Çalışma grubunda vekontrol grubunda muayene olan hastaların sayısı sırası ile 75279 ve 49531 idi. Çalışmagrubunda 27416 hastanın, Kontrol Grubunda ise 11909 hastanın MHRS vasıtası ilerandevu aldığı belirlendi. Çalışma grubunda 2120, Kontrol Grubunda 2151hastanın poliklinik randevusuna katılmadığı belirlendi (p<0.01). SMS ilebilgilendirme yapılması sonucunda randevusuna katılan hastaların randevu alanhasta sayısına oranı % 81.9’dan % 92.2’ye arttığı tespit edildi.Sonuç: SMS ile poliklinik randevu hatırlatıcı bilgigönderilmesi poliklinik randevusuna katılımı arttırıyor.
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UR  - https://dergipark.org.tr/tr/pub/sagakaderg/issue//532503
L1  - https://dergipark.org.tr/tr/download/article-file/824656
ER  -