TY - JOUR T1 - Customer Loyalty In Foreign Language Institutions: An Empirical Study On Turkey TT - Customer Loyalty In Foreign Language Institutions: An Empirical Study On Turkey AU - Tahmasby, Sanaz PY - 2016 DA - April JF - Anadolu Bil Meslek Yüksekokulu Dergisi JO - ABMYO Dergisi PB - İstanbul Aydın Üniversitesi WT - DergiPark SN - 1306-3375 SP - 57 EP - 71 IS - 42 LA - en AB - This empirical study concerns the evaluation of customer loyalty trends and practices in Turkish foreign language learning institutions. Using a mixed methods approach, the research utilized both secondary and primary research methods to study the aspects of the theme. English-medium education enjoys unlimited space in educational sector of Turkey which is why the cultural distinctiveness of other countries seems to have faded away. Even the Turkish culture itself, appears to have been repressed through English-medium education which should be the main purpose why foreign language learning and development within the state is somewhat dubious and challenging. As per the study, some students studying in these institutions believed that the language acquisition is ultimately isolating them from their own country’s culture and values KW - customer KW - loyalty KW - institutions N2 - This empirical study concerns the evaluation of customer loyalty trends and practices in Turkish foreign language learning institutions. Using a mixed methods approach, the research utilized both secondary and primary research methods to study the aspects of the theme. English-medium education enjoys unlimited space in educational sector of Turkey which is why the cultural distinctiveness of other countries seems to have faded away. Even the Turkish culture itself, appears to have been repressed through English-medium education which should be the main purpose why foreign language learning and development within the state is somewhat dubious and challenging. As per the study, some students studying in these institutions believed that the language acquisition is ultimately isolating them from their own country’s culture and values CR - Ackerman, R., & Schibrowsky, J. (2008), “A business marketing strategy applied to student retention: A higher education initiative”, Journal of College Student Retention: Research, Theory and Practice, 9(3), 307–336. CR - Bernaus, M., Masgoret,A.M., Gardner,R.C., and E. Reyes. ‘Motivation and attitudes towards learning languages in multicultural classrooms’, The International Journal of Multilingualism, Vol.1, No.2, (2004), pp.75-89 CR - Bloom, J., & Martin, N. (2003), “Incorporating Appreciative Inquiry into academic advising”, The Mentor: An Academic Advising Journal, 4(3). 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