TY - JOUR T1 - ÇATIŞMA VE İZLENİM YÖNETİMİNİN İŞ PERFORMANSINA ETKİSİ: KKTC TURİZM SEKTÖRÜ ÜZERİNE BİR ALAN ÇALIŞMASI TT - EFFECTS OF CONFLICT AND IMPRESSION MANAGEMENT ON JOB PERFORMANCE: A FIELD RESEARCH FOR TRNC TOURISM SECTOR AU - Göker, Ahmet Mithat AU - Sağsan, Mustafa PY - 2019 DA - July JF - Organizasyon ve Yönetim Bilimleri Dergisi PB - Sosyal Bilimler Araştırmaları Derneği WT - DergiPark SN - 1309-8039 SP - 20 EP - 37 VL - 11 IS - 2 LA - tr AB - Bu çalışmada KKTC’de bulunan beş yıldızlı otellerdeki personelin çatışma veizlenim yönetimi tutumlarının iş performansına etkilerinin belirlenmesiamaçlanmıştır. Rastgele örneklem modeli ile seçilen 327 otel personeline“Örgütsel Çatışma Envanteri-II”, “İzlenim Yönetimi Ölçeği” ve “İş PerformansıÖlçeği” kapsamında anket soruları uygulanmıştır. Çalışma bulgularına göre;katılımcıların cinsiyet, eğitim düzeyi, işletmede çalışma süresi ve çalışılandepartman değişkenlerinin iş performansı ile anlamlı ilişkisi olduğununbelirlenmesiyle birlikte (p<0.05), izlenim ve çatışma yönetimi ölçeklerinin de tümdemografik değişkenler ile anlamlı bir ilişkiye sahip olduğu tespit edilmiştir(p<0.05). Ayrıca otel personelinin örgütsel çatışma tutumlarını etkileyen enönemli değişken çalışılan departman iken; izlenim tutumları için bu değişkenişletmede çalışma süresi, iş performansında ise cinsiyet olarak bulunmuştur. KW - Çatışma Yönetimi KW - İzlenim Yönetimi KW - İş Performansı N2 - The purpose of this study is to determine the effects of conflict and impressionmanagement attitudes on the job performance of staff in five star hotels in TRNC.“Organizational Conflict Inventory-II”, “Impression Management Scale” and“Job Performance Scale” were applied to 327 hotel staff selected by randomsampling model. 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