@article{article_593794, title={AN INTEGRATED APPROACH FOR PRIORITIZING THE DEALERS ON THE BASIS OF ORGANIZATIONAL PERFORMANCE MEASUREMENTS}, journal={Endüstri Mühendisliği}, volume={30}, pages={49–62}, year={2019}, author={Adem, Aylin and Alıcıoğlu, Gülsüm and Dağdeviren, Metin}, keywords={organizasyonel performans,ÇKKV,Bayiilik Sistemi,Bulanık Mantık}, abstract={<p class="MsoNormal" style="margin:6pt 0cm 0pt;text-align:justify;line-height:normal;"> <i> <span lang="en-gb" style="font-family:’Times New Roman’, serif;font-size:12pt;" xml:lang="en-gb">Large-scale
organizations using the dealership system to serve in different geographic
regions should measure and assess the performance of dealers according to
various indicators to ensure the same service quality and efficiency of all
dealers. These organizations need to evaluate the performance of the dealers by
considering these indicators, called organizational performance criteria. In
order to maintain the existence of the enterprises in a competitive business
environment, the ranking of the dealers in terms of the organizational
performance measurements and determining the unproductive ones to carry out
research for these cases is very important. In this study, a two-stage
integrated framework was used to solve the problem. In the first stage of the
study, the Fuzzy Analytic Hierarchy Process (FAHP) method was used to determine
the weight of organizational performance criteria. In the next stage, the
decision matrix was constructed by taking the dealers as an alternative. Using
the PROMETHEE method, that is based upon the pairwise superiority comparison
between the alternatives, dealers were ranked according to the performance
criteria. There is no accuracy in the organizational structures within the
framework of the choice criteria and the linguistic expression of some of the
choice criteria handled at the same time induce a more precise conclusion.
Thus, within this study, to employ fuzzy logic in weighting the criteria is
considered appropriate. The results were made more comprehensible thanks to
visualization tools of PROMETHEE method. </span> </i> </p> <p> <i> </i> </p> <i> </i>}, number={1}, publisher={TMMOB Makina Mühendisleri Odası}