@article{article_682048, title={The Impact of Perceived Service Quality and Corporate Reputation on Patient Satisfaction: A Comparative Research on Ankara Hospitals}, journal={International Journal of Economics Administrative and Social Sciences}, volume={2}, pages={106–125}, year={2020}, url={https://izlik.org/JA59YZ56TS}, author={Eren, Berrin Arzu}, keywords={Algılanan Hizmet Kalitesi,Kurumsal İtibar,Tatmin,Sağlık Hizmetleri}, abstract={Health businesses differ significantly from other sectors in terms of the field in which they operate and the characteristics of the services they provide. The provision of health services is an important indicator of the importance given to the individual in a country. The health sector is important in terms of service offered that reflects the quality and corporate reputation in Turkey, too. In the study, conducted in Ankara, Turkey’s capital, the effects of service quality perceptions’ on corporate reputation and satisfaction were researched, as well as the effect of corporate reputation perceptions’ on satisfaction. At this point, it is purposed to determine whether the effect of these variables in state hospitals and private hospitals differs or not. At the research process, descriptive analysis, independent sample T-test, factor analysis, correlation, and regression analyses were applied to the data collected from 733 participants by questionnaire method. In the study, it has been concluded that all dimensions related to service quality perception have an effect on corporate reputation and satisfaction, and on the other hand, corporate reputation has an effect on satisfaction. Also, it was concluded that the effect of all variables on each other was reflected differently in state and private hospitals.}, number={2}