TY  - JOUR
T1  - Restoran Çalışanlarının Duygusal Emek Davranışı Üzerinde Örgütsel Desteğin Etkisi ve Örgütle Özdeşleşmenin Aracılık Rolü
TT  - The Effect of Perceived Organizational Support on the Emotional Labor of Restaurant Employees and Mediating Role of Organizational Identification
AU  - Büyükyılmaz, Ozan
AU  - Özer, Hande Gizem
PY  - 2021
DA  - June
DO  - 10.18657/yonveek.687439
JF  - Yönetim ve Ekonomi Dergisi
JO  - YÖNEKO
PB  - Manisa Celal Bayar Üniversitesi
WT  - DergiPark
SN  - 1302-0064
SP  - 355
EP  - 375
VL  - 28
IS  - 2
LA  - tr
AB  - Rekabet avantajını sürdürmede müşteri hizmetlerinin artan önemiyle işletmelerin yaşadığı zorluklardan biri, çalışanlarını müşterilerle etkileşimleri sırasında istenen duygusal emek davranışlarını sergilemek için nasıl motive edecekleridir. Bu çalışmanın amacı, sosyal değişim ve sosyal kimlik bakış açısıyla, algılanan örgütsel desteğin duygusal emek üzerindeki etkisinde örgütsel özdeşleşmenin nasıl bir aracılık rolünün bulunduğunun tespit edilmesidir. Nicel araştırma tasarımıyla hazırlanan anket formu aracılığıyla Türkiye Büyük Millet Meclisi’nde çalışmakta olan 259 restoran personelinden veri toplanmıştır. Yapısal eşitlik modelleme analizi ile hipotez testleri gerçekleştirilmiştir. Araştırma bulgularına göre, algılanan örgütsel desteğin derinden rol yapma ve doğal duygular sergileme üzerinde pozitif yönlü ve anlamlı etkisi varken, yüzeysel rol yapma üzerindeki etkisi anlamsızdır. Bununla birlikte örgütsel özdeşleşme, hem algılanan örgütsel destek ile derinden rol yapma, hem de algılanan örgütsel destek ile doğal duygular sergileme arasındaki ilişkide tam aracı rolüne sahiptir.Anahtar Kelimeler: Algılanan Örgütsel Destek, Örgütsel Özdeşleşme, Duygusal Emek, Yüzeysel Rol Yapma, Derinden Rol Yapma, Doğal DuygularJEL Sınıflandırması: D23, L20, M10
KW  - Algılanan Örgütsel Destek
KW  - Örgütsel Özdeşleşme
KW  - Duygusal Emek
KW  - Yüzeysel Rol Yapma
KW  - Derinden Rol Yapma
KW  - Doğal Duygular
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UR  - https://doi.org/10.18657/yonveek.687439
L1  - http://dergipark.org.tr/tr/download/article-file/963836
ER  -