TY - JOUR TT - THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT: A CASE STUDY AU - Köseoğlu, Mustafa AU - Zengin, Hilmi PY - 1995 DA - June DO - 10.14783/maruoneri.708668 JF - Öneri Dergisi PB - Marmara Üniversitesi WT - DergiPark SN - 1300-0845 SP - 111 EP - 118 VL - 1 IS - 3 LA - en KW - Implementation KW - Quality Management N2 - This study consists of three manufacturing firrns operating in Turkey. Toobtain information about Total Quality Management (TQM) practice, twomultinational and one national manufacturing fırms of approximateiy the same size(in terms of employees) in different industries were seîected fo r the study. A structuredinterview was conducted to examine the implementation of TQM in the seîectedorganisations. This study reports the findings from three organisations which haveintroduced TQM. CR - BLAUW, J. N. & DURİNG, W., "Adoption of an organisational innovation: Total qualily control in industrial firms". INT. J. PROD. RES., Vol.: 28, No: 10,1990. CR - CROSBY, P. B., ” Quality is Free". New-York, McGraw-Hill, 1979. CR - DALE, B. G. & ASHER, J. M., "Total quality control: The lessons european executives can leam from Japanese companies”. E. M. J., 7(4), 1989. CR - DEMİNG, W. E., "Out of crisis". Cambridge University Press, 1986. CR - FEİGENBAUM, A V., "Total quality control". 3rd. Edition, McGraw-Hill, New York, 1983. CR - ISHİKAWA, K., "What is the total quality control? The Japanese way". Prenti.ee Hail, Englewood Cliffs, USA, 1985. CR - JURAN, J. M. & GRYNA, F. M., ”Quality planning and analysis". McGraw - Hill Book Company, New York, 1986. CR - KANJİ, G. K., “Total quality management: Myth or Miracle". Total Quality Management, Vol. 1, No: 2, 1991. CR - LASCELLES, D. M. & DALE, B. G., ”Quality improvement:what is the motivation". Journal of Engineeıing Manufacturing- Part B, Vol.: 203, 1989. CR - LASCELLES, D. M. & DALE, B. G„ ”Quality management: The chief executives perception and role”. EMJ, Vol.: 8, No: 1,1990. CR - LAMMERMEYR, H. U., "Human relationships- The key to total quality management”. Total Quality Management, Vol. No: 2,1991. CR - NEWALL, D. & DALE, B. G., “The introduetion and development of a quality improvement process: a study". INT. J. PROD. RES., Vol.: 29, No: 9,1991. UR - https://doi.org/10.14783/maruoneri.708668 L1 - https://dergipark.org.tr/tr/download/article-file/1019984 ER -