@article{article_938257, title={REFERENCE SERVICES IN ARCHIVES: A MATTER OF PRESTIGE}, journal={Arşiv Dünyası}, volume={8}, pages={69–78}, year={2021}, DOI={10.53474/ad.938257}, author={Şentürk, Burçak}, keywords={Referans Hizmetleri, Arşivler, Referans Arşivcisi}, abstract={Archival services have a different place among information services. The main factors determining this place are the nature of archival material, the archive users and the mission and the usage purposes of the archives. Besides it is very important to meet the expectations of users of archival services, as in all types of services. In the archival management process, a very difficult and long term effort is carried out before the archival material is put into use. The process in which this effort is reflected on the user is reference services. Reference services are a matter of prestige for archives. For this reason, it is very important that reference services are carefully designed and managed with a user-oriented perspective.}, number={1}, publisher={Türk Arşivciler Derneği}