EN
Service Failures and Recovery in Tourism and Hospitality: A Practical Manual
Abstract
Service Failures and Recovery in Tourism and Hospitality: a Practical Manual is
an edited volume by Erdogan Koc that brings 25 authors together while
Koc contributes to the volume as an author as well. The volume sets to
provide a comprehensive outlook for the services failures and recovery by
combining theoretical debates with examples from the field.
Keywords
References
- Koc, E. (2010). Services and conflict management: Cultural and European integration perspectives. International Journal of Intercultural Relations, 34 (1), 88-96.
- Koc, E. (2013). Power distance and its implications for upward communication and empowerment: Crisis management and recovery in hospitality services. The International Journal of Human Resource Management, 24 (19), 3681-3696.
- Koc, E., Ulukoy, M., Kilic, R., Yumusak, S., & Bahar, R. (2017). The influence of customer participation on service failure perceptions. Total Quality Management & Business Excellence, 28 (3-4), 390-404.
- Sparks, B. (2001). Managing service failure through recovery. In J. Kandampully, C. Mok & B. Sparks (eds.), Service quality management in hospitality, tourism and leisure (pp. 193-219). Haworth Press: Binghampton.
Details
Primary Language
English
Subjects
-
Journal Section
Book Review
Authors
Publication Date
December 28, 2017
Submission Date
December 4, 2017
Acceptance Date
December 8, 2017
Published in Issue
Year 2017 Volume: 5 Number: 2
APA
Taş Gürsoy, İ. (2017). Service Failures and Recovery in Tourism and Hospitality: A Practical Manual. Advances in Hospitality and Tourism Research (AHTR), 5(2), 173-176. https://izlik.org/JA92UU45GD
AMA
1.Taş Gürsoy İ. Service Failures and Recovery in Tourism and Hospitality: A Practical Manual. Advances in Hospitality and Tourism Research (AHTR). 2017;5(2):173-176. https://izlik.org/JA92UU45GD
Chicago
Taş Gürsoy, İlkay. 2017. “Service Failures and Recovery in Tourism and Hospitality: A Practical Manual”. Advances in Hospitality and Tourism Research (AHTR) 5 (2): 173-76. https://izlik.org/JA92UU45GD.
EndNote
Taş Gürsoy İ (December 1, 2017) Service Failures and Recovery in Tourism and Hospitality: A Practical Manual. Advances in Hospitality and Tourism Research (AHTR) 5 2 173–176.
IEEE
[1]İ. Taş Gürsoy, “Service Failures and Recovery in Tourism and Hospitality: A Practical Manual”, Advances in Hospitality and Tourism Research (AHTR), vol. 5, no. 2, pp. 173–176, Dec. 2017, [Online]. Available: https://izlik.org/JA92UU45GD
ISNAD
Taş Gürsoy, İlkay. “Service Failures and Recovery in Tourism and Hospitality: A Practical Manual”. Advances in Hospitality and Tourism Research (AHTR) 5/2 (December 1, 2017): 173-176. https://izlik.org/JA92UU45GD.
JAMA
1.Taş Gürsoy İ. Service Failures and Recovery in Tourism and Hospitality: A Practical Manual. Advances in Hospitality and Tourism Research (AHTR). 2017;5:173–176.
MLA
Taş Gürsoy, İlkay. “Service Failures and Recovery in Tourism and Hospitality: A Practical Manual”. Advances in Hospitality and Tourism Research (AHTR), vol. 5, no. 2, Dec. 2017, pp. 173-6, https://izlik.org/JA92UU45GD.
Vancouver
1.İlkay Taş Gürsoy. Service Failures and Recovery in Tourism and Hospitality: A Practical Manual. Advances in Hospitality and Tourism Research (AHTR) [Internet]. 2017 Dec. 1;5(2):173-6. Available from: https://izlik.org/JA92UU45GD
