Influence of Organizational Citizenship Behavior on Hotel Employees’ Job Satisfaction and Subjective Well-Being

Yıl 2017, Cilt: 5 Sayı: 1, 57 - 83, 01.05.2017

Gülseren Yurcu Zeki Akıncı

Öz

The aim of the present study is to analyze the influence of
organizational citizenship behavior (OCB) of employees working
for the accommodation business on their job satisfaction (JS) and
subjective well-being (SWB). For this purpose, data were
collected from 2,051 employees in various five-star
accommodation enterprises located in Antalya, the most
important tourism destination in Turkey. The analysis of the data
showed that organizational citizenship behavior and its subdimensions
correlate positively with job satisfaction and
subjective well-being and influence them positively. It was also
found that job satisfaction mediates the relationship between
organizational citizenship behavior and subjective well-being.
Employees with organizational citizenship behavior were found
to have higher levels of job satisfaction and subjective well-being.
The results showed that organizational citizenship behavior is a
stronger predictor for the job satisfaction of the employees than
subjective well-being. The findings offer useful and important
implications for business managers when hiring employees.

Anahtar Kelimeler

organizational citizenship behavior job satisfaction subjective well-being