Service Failures and Recovery in Tourism and Hospitality: a Practical Manual is
an edited volume by Erdogan Koc that brings 25 authors together while
Koc contributes to the volume as an author as well. The volume sets to
provide a comprehensive outlook for the services failures and recovery by
combining theoretical debates with examples from the field.
Journal Section | Book Review |
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Authors | |
Publication Date | December 28, 2017 |
Submission Date | December 4, 2017 |
Published in Issue | Year 2017 Volume: 5 Issue: 2 |