Araştırma Makalesi
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Yıl 2018, Cilt 6, Sayı 2, 169 - 187, 13.12.2018
https://doi.org/10.30519/ahtr.444449

Öz

Kaynakça

  • Agapito, D., Mendes, J., & Valle, P. O. d. (2010). Destination image: perspectives of tourists vs. residents. Tourism Development and Management: Challenges and Opportunities for Algarve, Portugal, 117-140.
  • Agapito, D., Oom do Valle, P., & da Costa Mendes, J. (2013). The Cognitive-Affective-Conative Model of Destination Image: A Confirmatory Analysis. Journal of Travel & Tourism Marketing, 30(5), 471-481.
  • Agrusa, J., Sizoo, S., & Lema, J. D. (2012). Exploring the importance of similarity in the perceptions of foreign visitors and local service providers: the case of long-haul pleasure travelers. Managing Leisure, 17(4), 311-332.
  • Baloglu, S., & McCleary, K. W. (1999). U.S. International Pleasure Travelers’ Images of Four Mediterranean Destinations: A Comparison of Visitors and Nonvisitors. Journal of Travel Research, 38(2), 144-152.
  • Byrd, E. T., Bosley, H. E., & Dronberger, M. G. (2009). Comparisons of stakeholder perceptions of tourism impacts in rural eastern North Carolina. Tourism Management, 30(5), 693-703.
  • Castro, C. B., Martín Armario, E., & Martín Ruiz, D. (2007). The influence of market heterogeneity on the relationship between a destination's image and tourists’ future behaviour. Tourism Management, 28(1), 175-187.
  • Chew, E. Y. T., & Jahari, S. A. (2014). Destination image as a mediator between perceived risks and revisit intention: A case of post-disaster Japan. Tourism Management, 40, 382-393.
  • Chi, C. G. (2011). Destination loyalty formation and travellers' demographic characteristics: A multiple group analysis approach. Journal of Hospitality & Tourism Research, 35(2), 191-212.
  • Chin, W. W., Peterson, R. A., & Brown, S. P. (2008). Structural Equation Modeling in Marketing: Some Practical Reminders. Journal of Marketing Theory and Practice, 16(4), 287-298.
  • Choi, M., Law, R., & Heo, C. Y. (2016). Shopping destinations and trust e Tourist attitudes: Scale development and validation. Tourism Management, 54, 490-501.
  • Choi, W. M., Chan, A., & Wu, J. (1999). A qualitative and quantitative assessment of Hong Kong’s image as a tourist destination. Tourism Management, 20(3), 361-365.
  • Correia, A., Kozak, M., & Kim, S. (2017). Luxury shopping orientations of mainland Chinese tourists in Hong Kong: Their shopping destination. Tourism Economics, 24(1),92-108
  • Dobni, D., & Zinkhan, G. M. (1990). In search of brand image: A foundation analysis. Advances in Consumer Research, 17(9), 110-119
  • Echtner, C. M., & Ritchie, J. R. (1991). The meaning and measurement of destination image. Journal of Tourism Studies, 2(2), 2-12.
  • Fu, H., Ye, B. H., & Xiang, J. (2016). Reality TV, audience travel intentions, and destination image. Tourism Management, 55, 37-48.
  • Gartner, W. C. (1994). Image Formation Process. Journal of Travel & Tourism Marketing, 2(2-3), 191-216.
  • Hair, J. E., Hult, G. T., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2 ed.). Thousand Oaks: Sage.
  • Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis: A global perspective (7th ed.). Upper Saddle River: Pearson Education.
  • Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.
  • Kubín, E. M. (2015). Attractiveness of Poland as a tourist destination in the eyes of employees of travel agencies located in Prague. AUC GEOGRAPHICA(1), 41-49.
  • LeHew, M. L., & Wesley, S. C. (2007). Tourist shoppers' satisfaction with regional shopping mall experiences. International Journal of Culture, Tourism, and Hospitality Research, 1(1), 82-96.
  • Li, M., Cai, L. A., Lehto, X. Y., & Huang, J. (2010). A Missing Link in Understanding Revisit Intention—The Role of Motivation and Image. Journal of Travel & Tourism Marketing, 27(4), 335-348.
  • Lin, C.-H., Morais, D. B., Kerstetter, D. L., & Hou, J.-S. (2007). Examining the role of cognitive and affective image in predicting choice across natural, developed, and theme-park destinations. Journal of Travel Research, 46(2), 183-194.
  • Makkonen, T. (2016). Cross-border shopping and tourism destination marketing: the case of Southern Jutland, Denmark. Scandinavian Journal of Hospitality and Tourism, 16(sup1), 36-50.
  • Pike, S. (2002). Destination image analysis review of 142 papers from 1973 to 2000 Tourism Management, 23(5), 541-549.
  • Puczkó, L., & Rátz, T. (2000). Tourist and Resident Perceptions of the Physical Impacts of Tourism at Lake Balaton, Hungary: Issues for Sustainable Tourism Management. Journal of Sustainable Tourism, 8(6), 458-478
  • Qu, H. L., Kim, L. H., & Im, H. H. (2011). A model of destination branding: integrating the concepts of the branding and destination image. Tourism Management, 32(3), 465-476.
  • Rollero, C., & De Piccoli, N. (2010). Place attachment, identification and environment perception: An empirical study. Journal of Environmental Psychology, 30(2), 198-205.
  • San Martín, H., & Rodríguez del Bosque, I. A. (2008). Exploring the cognitive–affective nature of destination image and the role of psychological factors in its formation. Tourism Management, 29(2), 263-277.
  • Stylidis, D., Belhassen, Y., & Shani, A. (2015). Three tales of a city: Stakeholders’ images of Eilat as a tourist destination. Journal of Travel Research, 54(6), 702-716.
  • Stylidis, D., Shani, A., & Belhassen, Y. (2017). Testing an integrated destination image model across residents and tourists. Tourism Management, 58, 184-195.
  • Suhartanto, D. (2017). The role of store coopetition and attractiveness on the performance of tourism destination and its retail stores. International Journal of Tourism Policy, 7(2), 151-165.
  • Suhartanto, D., Ruhadi, & Triyuni, N. (2016). Tourist loyalty towards shopping destination: The role of shopping satisfaction and destination image. European Journal of Tourism Research, 13, 84-102.
  • Tenenhaus, S. M., Esposito, V., Chatelin, Y.-M., & Laura, C. (2005). PLS path modeling. Computational Statistics & Data Analysis, 48(1), 159-205.
  • Tosun, C., Temizkan, P., Timothy, D., & Fyall, A. (2007). Tourist shopping experience and satisfaction. International Journal of Tourism Research, 9, 87-102.
  • Wang, C.-y., & Hsu, M. K. (2010). The relationships of destination image, satisfaction, and behavioral intentions: An integrated model. Journal of Travel & Tourism Marketing, 27(8), 829-843.
  • Whang, H., Yong, S., & Ko, E. (2016). Pop culture, destination images, and visit intentions: Theory and research on travel motivations of Chinese and Russian tourists. Journal of Business Research, 69(2), 631-641.
  • Wong, I. A., & Wan, Y. (2013). A Systematic Approach to Scale Development in Tourist Shopping Satisfaction: Linking Destination Attributes and Shopping Experience. Journal of Travel Research, 52(1), 29-41.
  • Yeung, S., Wong, J., & Ko, E. (2004). Preffered shopping destination: Hongkong versus Singapore. International Journal of Tourism Research, 6, 85-96.
  • Yoon, Y., & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26, 45-56.
  • Yuksel, A., Yuksel, F., & Bilim, Y. (2010). Destination attachment: Effects on customer satisfaction and cognitive, affective and conative loyalty. Tourism Management, 31(2), 274-284.
  • Zhang, H., Fu, X., Cai, L. A., & Lu, L. (2014). Destination image and tourist loyalty: A meta-analysis. Tourism Management, 40, 213-223.

Scrutinizing Shopper and Retailer Perception on Shopping Destination Image

Yıl 2018, Cilt 6, Sayı 2, 169 - 187, 13.12.2018
https://doi.org/10.30519/ahtr.444449

Öz

This paper examines the shopping destination image model incorporating three image dimensions, cognitive, affective, and conative, with regards to shoppers and frontline retail employees. The results verify the relevance of the shopping destination image model to shopper and retail employee sample. The cognitive image and affective image components are important drivers of conative with respect to both shoppers and retail employees. Furthermore, this study shows that the differences between shoppers and retail employees on the associations among the image dimensions are insignificant. The conceptual and managerial implications of these findings are reviewed.

Kaynakça

  • Agapito, D., Mendes, J., & Valle, P. O. d. (2010). Destination image: perspectives of tourists vs. residents. Tourism Development and Management: Challenges and Opportunities for Algarve, Portugal, 117-140.
  • Agapito, D., Oom do Valle, P., & da Costa Mendes, J. (2013). The Cognitive-Affective-Conative Model of Destination Image: A Confirmatory Analysis. Journal of Travel & Tourism Marketing, 30(5), 471-481.
  • Agrusa, J., Sizoo, S., & Lema, J. D. (2012). Exploring the importance of similarity in the perceptions of foreign visitors and local service providers: the case of long-haul pleasure travelers. Managing Leisure, 17(4), 311-332.
  • Baloglu, S., & McCleary, K. W. (1999). U.S. International Pleasure Travelers’ Images of Four Mediterranean Destinations: A Comparison of Visitors and Nonvisitors. Journal of Travel Research, 38(2), 144-152.
  • Byrd, E. T., Bosley, H. E., & Dronberger, M. G. (2009). Comparisons of stakeholder perceptions of tourism impacts in rural eastern North Carolina. Tourism Management, 30(5), 693-703.
  • Castro, C. B., Martín Armario, E., & Martín Ruiz, D. (2007). The influence of market heterogeneity on the relationship between a destination's image and tourists’ future behaviour. Tourism Management, 28(1), 175-187.
  • Chew, E. Y. T., & Jahari, S. A. (2014). Destination image as a mediator between perceived risks and revisit intention: A case of post-disaster Japan. Tourism Management, 40, 382-393.
  • Chi, C. G. (2011). Destination loyalty formation and travellers' demographic characteristics: A multiple group analysis approach. Journal of Hospitality & Tourism Research, 35(2), 191-212.
  • Chin, W. W., Peterson, R. A., & Brown, S. P. (2008). Structural Equation Modeling in Marketing: Some Practical Reminders. Journal of Marketing Theory and Practice, 16(4), 287-298.
  • Choi, M., Law, R., & Heo, C. Y. (2016). Shopping destinations and trust e Tourist attitudes: Scale development and validation. Tourism Management, 54, 490-501.
  • Choi, W. M., Chan, A., & Wu, J. (1999). A qualitative and quantitative assessment of Hong Kong’s image as a tourist destination. Tourism Management, 20(3), 361-365.
  • Correia, A., Kozak, M., & Kim, S. (2017). Luxury shopping orientations of mainland Chinese tourists in Hong Kong: Their shopping destination. Tourism Economics, 24(1),92-108
  • Dobni, D., & Zinkhan, G. M. (1990). In search of brand image: A foundation analysis. Advances in Consumer Research, 17(9), 110-119
  • Echtner, C. M., & Ritchie, J. R. (1991). The meaning and measurement of destination image. Journal of Tourism Studies, 2(2), 2-12.
  • Fu, H., Ye, B. H., & Xiang, J. (2016). Reality TV, audience travel intentions, and destination image. Tourism Management, 55, 37-48.
  • Gartner, W. C. (1994). Image Formation Process. Journal of Travel & Tourism Marketing, 2(2-3), 191-216.
  • Hair, J. E., Hult, G. T., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2 ed.). Thousand Oaks: Sage.
  • Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis: A global perspective (7th ed.). Upper Saddle River: Pearson Education.
  • Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.
  • Kubín, E. M. (2015). Attractiveness of Poland as a tourist destination in the eyes of employees of travel agencies located in Prague. AUC GEOGRAPHICA(1), 41-49.
  • LeHew, M. L., & Wesley, S. C. (2007). Tourist shoppers' satisfaction with regional shopping mall experiences. International Journal of Culture, Tourism, and Hospitality Research, 1(1), 82-96.
  • Li, M., Cai, L. A., Lehto, X. Y., & Huang, J. (2010). A Missing Link in Understanding Revisit Intention—The Role of Motivation and Image. Journal of Travel & Tourism Marketing, 27(4), 335-348.
  • Lin, C.-H., Morais, D. B., Kerstetter, D. L., & Hou, J.-S. (2007). Examining the role of cognitive and affective image in predicting choice across natural, developed, and theme-park destinations. Journal of Travel Research, 46(2), 183-194.
  • Makkonen, T. (2016). Cross-border shopping and tourism destination marketing: the case of Southern Jutland, Denmark. Scandinavian Journal of Hospitality and Tourism, 16(sup1), 36-50.
  • Pike, S. (2002). Destination image analysis review of 142 papers from 1973 to 2000 Tourism Management, 23(5), 541-549.
  • Puczkó, L., & Rátz, T. (2000). Tourist and Resident Perceptions of the Physical Impacts of Tourism at Lake Balaton, Hungary: Issues for Sustainable Tourism Management. Journal of Sustainable Tourism, 8(6), 458-478
  • Qu, H. L., Kim, L. H., & Im, H. H. (2011). A model of destination branding: integrating the concepts of the branding and destination image. Tourism Management, 32(3), 465-476.
  • Rollero, C., & De Piccoli, N. (2010). Place attachment, identification and environment perception: An empirical study. Journal of Environmental Psychology, 30(2), 198-205.
  • San Martín, H., & Rodríguez del Bosque, I. A. (2008). Exploring the cognitive–affective nature of destination image and the role of psychological factors in its formation. Tourism Management, 29(2), 263-277.
  • Stylidis, D., Belhassen, Y., & Shani, A. (2015). Three tales of a city: Stakeholders’ images of Eilat as a tourist destination. Journal of Travel Research, 54(6), 702-716.
  • Stylidis, D., Shani, A., & Belhassen, Y. (2017). Testing an integrated destination image model across residents and tourists. Tourism Management, 58, 184-195.
  • Suhartanto, D. (2017). The role of store coopetition and attractiveness on the performance of tourism destination and its retail stores. International Journal of Tourism Policy, 7(2), 151-165.
  • Suhartanto, D., Ruhadi, & Triyuni, N. (2016). Tourist loyalty towards shopping destination: The role of shopping satisfaction and destination image. European Journal of Tourism Research, 13, 84-102.
  • Tenenhaus, S. M., Esposito, V., Chatelin, Y.-M., & Laura, C. (2005). PLS path modeling. Computational Statistics & Data Analysis, 48(1), 159-205.
  • Tosun, C., Temizkan, P., Timothy, D., & Fyall, A. (2007). Tourist shopping experience and satisfaction. International Journal of Tourism Research, 9, 87-102.
  • Wang, C.-y., & Hsu, M. K. (2010). The relationships of destination image, satisfaction, and behavioral intentions: An integrated model. Journal of Travel & Tourism Marketing, 27(8), 829-843.
  • Whang, H., Yong, S., & Ko, E. (2016). Pop culture, destination images, and visit intentions: Theory and research on travel motivations of Chinese and Russian tourists. Journal of Business Research, 69(2), 631-641.
  • Wong, I. A., & Wan, Y. (2013). A Systematic Approach to Scale Development in Tourist Shopping Satisfaction: Linking Destination Attributes and Shopping Experience. Journal of Travel Research, 52(1), 29-41.
  • Yeung, S., Wong, J., & Ko, E. (2004). Preffered shopping destination: Hongkong versus Singapore. International Journal of Tourism Research, 6, 85-96.
  • Yoon, Y., & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26, 45-56.
  • Yuksel, A., Yuksel, F., & Bilim, Y. (2010). Destination attachment: Effects on customer satisfaction and cognitive, affective and conative loyalty. Tourism Management, 31(2), 274-284.
  • Zhang, H., Fu, X., Cai, L. A., & Lu, L. (2014). Destination image and tourist loyalty: A meta-analysis. Tourism Management, 40, 213-223.

Ayrıntılar

Birincil Dil İngilizce
Konular Otelcilik, Konaklama, Spor ve Turizm
Bölüm Araştırma Makalesi
Yazarlar

Dwi SUHARTANTO Bu kişi benim
Bandung State Polytechnic
Indonesia


Carol Yirong LU Bu kişi benim
Chung Yuan Christian University
Taiwan


Ananda Sabil HUSSEİN Bu kişi benim
Universitas Brawijaya
Indonesia


Brendan T. CHEN> (Sorumlu Yazar)
National Chin Yi University of Technology
Taiwan

Yayımlanma Tarihi 13 Aralık 2018
Başvuru Tarihi 17 Temmuz 2018
Kabul Tarihi 11 Ekim 2018
Yayınlandığı Sayı Yıl 2018, Cilt 6, Sayı 2

Kaynak Göster

APA Suhartanto, D. , Lu, C. Y. , Hussein, A. S. & Chen, B. T. (2018). Scrutinizing Shopper and Retailer Perception on Shopping Destination Image . Advances in Hospitality and Tourism Research (AHTR) , 6 (2) , 169-187 . DOI: 10.30519/ahtr.444449


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