Exploring User Perceptions of ChatGPT: A Large-Scale Topic Modeling Analysis using LDA

Murat Kılınç; Ahmet Ayaz

doi:10.21541/apjess.1677061

Exploring User Perceptions of ChatGPT: A Large-Scale Topic Modeling Analysis using LDA

Abstract

Today, AI-based chatbots are widely used to improve the user experience and provide support in various areas. Especially advances in natural language processing (NLP) technologies have made these systems more intelligent and user-friendly. ChatGPT, developed by OpenAI, is one of the most popular applications in this field and serves millions of users. Users' experiences with ChatGPT are of great importance in determining the strengths and weaknesses of the model. In this study, Latent Dirichlet Allocation (LDA) method was used to analyze user feedback on ChatGPT. The main themes of user experiences were revealed by analyzing 250,000 user comments obtained through data scraping techniques on Google Play with topic modeling techniques. In our study, data cleaning and preprocessing steps were first applied, and then the comments were analyzed with LDA techniques. As a result of the analysis, user comments were grouped under certain themes and the most prominent themes were technical problems, feature requests, academic use, service quality and functionality. These themes help to understand ChatGPT's strengths and areas for improvement. For future studies, a more comprehensive evaluation by analyzing comments from different platforms is recommended.

Keywords

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Details

Primary Language

English

Subjects

Context Learning

Journal Section

Research Article

Authors

Murat Kılınç ^*
0000-0003-4092-5967
Türkiye

Ahmet Ayaz
0000-0003-1405-0546
Türkiye

Early Pub Date

September 30, 2025

Publication Date

September 30, 2025

Submission Date

April 15, 2025

Acceptance Date

May 29, 2025

Published in Issue

Year 2025 Volume: 13 Number: 3

DOI

https://doi.org/10.21541/apjess.1677061

IZ

https://izlik.org/JA59MF89XD

Cite

RIS / Bibtex

APA

Kılınç, M., & Ayaz, A. (2025). Exploring User Perceptions of ChatGPT: A Large-Scale Topic Modeling Analysis using LDA. Academic Platform Journal of Engineering and Smart Systems, 13(3), 120-130. https://doi.org/10.21541/apjess.1677061

AMA

1.Kılınç M, Ayaz A. Exploring User Perceptions of ChatGPT: A Large-Scale Topic Modeling Analysis using LDA. APJESS. 2025;13(3):120-130. doi:10.21541/apjess.1677061

Chicago

Kılınç, Murat, and Ahmet Ayaz. 2025. “Exploring User Perceptions of ChatGPT: A Large-Scale Topic Modeling Analysis Using LDA”. Academic Platform Journal of Engineering and Smart Systems 13 (3): 120-30. https://doi.org/10.21541/apjess.1677061.

EndNote

Kılınç M, Ayaz A (September 1, 2025) Exploring User Perceptions of ChatGPT: A Large-Scale Topic Modeling Analysis using LDA. Academic Platform Journal of Engineering and Smart Systems 13 3 120–130.

IEEE

[1]M. Kılınç and A. Ayaz, “Exploring User Perceptions of ChatGPT: A Large-Scale Topic Modeling Analysis using LDA”, APJESS, vol. 13, no. 3, pp. 120–130, Sept. 2025, doi: 10.21541/apjess.1677061.

ISNAD

Kılınç, Murat - Ayaz, Ahmet. “Exploring User Perceptions of ChatGPT: A Large-Scale Topic Modeling Analysis Using LDA”. Academic Platform Journal of Engineering and Smart Systems 13/3 (September 1, 2025): 120-130. https://doi.org/10.21541/apjess.1677061.

JAMA

1.Kılınç M, Ayaz A. Exploring User Perceptions of ChatGPT: A Large-Scale Topic Modeling Analysis using LDA. APJESS. 2025;13:120–130.

MLA

Kılınç, Murat, and Ahmet Ayaz. “Exploring User Perceptions of ChatGPT: A Large-Scale Topic Modeling Analysis Using LDA”. Academic Platform Journal of Engineering and Smart Systems, vol. 13, no. 3, Sept. 2025, pp. 120-3, doi:10.21541/apjess.1677061.

Vancouver

1.Murat Kılınç, Ahmet Ayaz. Exploring User Perceptions of ChatGPT: A Large-Scale Topic Modeling Analysis using LDA. APJESS. 2025 Sep. 1;13(3):120-3. doi:10.21541/apjess.1677061