Otel işletmelerinin genel müdür profillerinin değerlendirilmesi üzerine bir araştırma

Yıl 2011, Cilt: 22 Sayı: 1, 35 - 48, 01.06.2011

Murat Bayram

Öz

Bu çalışma, Türkiye'de çalışan Türk otel genel müdürlerinin profillerini ve kariyer basamaklarını detaylı bir şekilde değerlendirmeyi ve genel müdürlerin yönetsel yeterlilik gereklerini tanımlamayı amaçlamaktadır. Çalışmanın anketi, internet kullanılarak 238 otel genel müdürüne uygulanmış, veriler SPSS paket programında analiz edilmiştir. Araştırmanın sonuçları göstermektedir ki, genel müdürlüğe ulaşmada önbüro bölümü baskın bir rol oynamakta ve iletişim becerisi genel müdürlük kariyeri için en önemli yönetsel gerek olarak değerlendirmektedir. Bu çalışmanın sonuçları, otelcilik sektöründe yönetici olabilmenin niteliklerini anlamaya çalışan hem mevcut ve potansiyel işgörenlere hem de bu alanda eğitim alan öğrencilere fayda sağlayacaktır.

Anahtar Kelimeler

otel yöneticileri, otel yönetimi, turizm sektörü, Türkiye, yönetsel nitelikler, çevrimiçi anket, ön büro, yönetim becerileri, otel çalışanları, konaklama sektörü, mesleki nitelikler

A research on evaluation of hotel general managers' profiles

Öz

The objective of this study is to assess the detailed profile and career paths of Turkish hotel general managers (GMs) working in Turkey and identify their managerial qualifications needs. In the survey, 238 hotel general managers filled in the questionnaire through the Internet. The data was analyzed using the SPSS package. The results show that the front office function is the dominant route to hotel general management and communication skills are considered the most important for a career in hotel management. Findings of this study should provide benefits for both current/potential hotel employees and students of the hospitality schools in understanding the job qualifications required for the GM position.

Anahtar Kelimeler

hotel managers, hotel management, tourism sector, Turkey, managerial qualifications, online questionnaire, front office, management skills, hotel employees, hospitality industry, job qualifications

Kaynakça

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