Balkan Journal of Electrical and Computer Engineering

2147-284X 2147-284X

MUSA YILMAZ

10.17694/bajece.1089321

Computer Software

Bilgisayar Yazılımı

Proactive Metering of Mobile Internet User Experience

https://orcid.org/0000-0002-6329-2835

Uzun

Mete

https://orcid.org/0000-0002-9284-6112

Abul

Osman

TOBB EKONOMİ VE TEKNOLOJİ ÜNİVERSİTESİ

07 30 2022

10 3 264 272 03 17 2022 06 22 2022

2013

Balkan Journal of Electrical and Computer Engineering

Having 67% worldwide share, mobile internet is very important for Internet Service Providers (ISPs). Since mobile Internet access is a collective service, Key Performance Indicators (KPIs) measuring quality of data traffic on select network segments/servers may not correctly indicate true user experience. For this reason, mobile ISPs are investing in sophisticated high-end commercial speed analysis systems which typically collect and analyze network traffic data from key network segments/servers. Unfortunately, their utility is quite limited as long as the proactive network intervention is considered. In this work, we develop a MapReduce based network speed analysis system which measures end-to-end network speed to quantify true user experience across multiple geographic regions and service categories. Also functioning as an online decision support system, it enables network administrators with timely ISP network intervention right before potential arrival of mass number of user complaints. The system has been tested with a leading mobile ISP in Turkey. The results confirm its effectiveness.

mobile internet internet service providers network speed analysis big data mapreduce

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