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Yıl 2020, Cilt 11, Sayı 21, 88 - 100, 31.05.2020

Öz

Kaynakça

  • Abdellatif, S. A., Hussien, E. S., Hamed, W. E. & Zoromba, M. A. (2017). Relation between emotional intelligence, socio-demographic and clinical characteristics of patients with depressive disorders. Archives of Psychiatric Nursing, 31(1), 13-23.
  • Ademeyo, D. A. (2007). Emotional intelligence and the relationship between job satisfaction and organizational commitment of employee in public parastatals in Oyo State, Nigeria. Pakistan Journal of Social Sciences, 4, 324-330.
  • Bissessar, C. (2011). Gender, age differences and emotional intelligences: Implications for workforce development. The University of the West Indies, Jamaica. Brooks, K. & Nafukho, F. M. (2006). Human resource development, social capital, emotional intelligence: Any link to productivity? Journal of European Industrial Training, 30(2), 117-128.
  • Carmeli, A. (2003). The relationship between emotional intelligence and work attitudes, behavior and outcomes: An examination among senior managers. Journal of Managerial Psychology, 18(8), 788-813.
  • Cherniss, C. (2000). Emotional intelligence: What it is and why it matters. Proceedings of the Annual Meeting of the Society for Industrial and Organizational Psychology, New Orleans, LA, April 15, 2000.
  • Choerudin, A. (2016). The effect of emotional intelligence on job performance and turnover intention: An empirical study. Polish Journal of Management Studies, 14(1), 51-62.
  • Cooper, R. & Sawaf, A. (1999). Liderlikte Duygusal Zeka. Cev. Z. B. Ayman & B. Sancar. Sistem Yayıncılık. İstanbul.
  • Day, A. L. & Carroll, S. A. (2004). Using an ability-based measure of emotional intelligence to predict individual performance, group performance, and group citizenship behaviours. Personality and Individual Differences, 36, 1443–1458.
  • Erbil, Y., Murat, D. & Sezer, F. Ş. (2016). The relationship between emotional intelligence and burnout levels among architecture students. Megaron, 11(4), 491-501.
  • Feist, G. J., & Barron, F. (1996). Emotional intelligence and academic intelligence in career and life success. Proceedings of the Annual Convention of the American Psychological Society, San Francisco, CA.
  • Frank, C. K., Baron-Cohen, S., & Ganzel, B. L. (2015). Sex differences in the neural basis of false-belief and pragmatic language comprehension. NeuroImage, 105, 300–311.
  • Ghanimat, P., Koupahi, M., Partovian, S. & Fakhri, K. P. (2013). Analysis of the Relationship between Demographic Characteristics and Emotional Intelligence in Female Student. Kuwait Chapter of Arabian Journal of Business and Management Review, 2(5), 5-16.
  • Goleman, D. (1995). Duygusal Zekâ, (Çev. Banu Seçkin Yüksel), Varlık Yayınları Sayı:852 Yirmi Dokuzuncu Basım: 2005, İstanbul. Gunkel, M., Schlagel, C., & Engle, R. L. (2013). Culture’s influence on emotional intelligence: An empirical study of nine countries. Journal of International Management, 20, 256–274. Hemalatha, S. (2014). An empirical study on impact of demographic factors on emotional intelligence. International Journal of Commerce and Business Management, 7(2), 413-416. Hopkins, M. M., & Bilimoria, D. (2008). Social and emotiona competencies predicting success for male and female executives. Journal of Management Development, 27, 13–35.
  • Jorfi, H., Yaccob, H. F. B., & Shah, I. M. (2011). The relationship between demographicvariables, emotional intelligence, communication effectiveness, motivation, and job satisfaction. International Journal of Academic Research in Business and Social Sciences, 1(1), 35–58.
  • Joseph, D. L., & Newman, D. A. (2010). Emotional intelligence: An integrative meta-analysis and cascading model. Journal of Applied Psychology, 95, 54–78.
  • Kafetsios, K., & Zampetakis, L. A. (2008). Emotional intelligence and job satisfaction: Testing the mediatory role of positive and negative affect at work. Personality and Individual Differences, 44(3), 712-722.
  • Kumar, J. A., & Muniandy, B. (2012). The influence of demographic profiles on emotional intelligence: A study on polytechnic lecturers in Malaysia. International Online Journal of Educational Sciences, 4(1), 62-70.
  • McDermott, P. A. (1995). Sex, race, class, and other demographics as explanations for children’s ability and adjustment: A national appraisal. Journal of School Psychology, 33, 75–91.
  • Mustafa, M. Z., İsmail, F. N. & Buntat, Y. (2014). Emotional intelligence and organizational commitment among polytechnic lecturers: A case ctudy on Malaysia northern zone polytechnic. Journal of Education and Practise, 5(20), 13-20.
  • Özen Kutanis, R., Ardıç, K., Uslu, O. & Karakiraz, A. (2014). Emotional intelligence, fear-based silence and trust to manager: A case study. Polish Journal of Management Studies, 10(2), 133-142.
  • Petrides, K. V. (2011). Ability and trait emotional intelligence. In T. Chamorro-Premuzic, A. Furnham, & S. von Stumm (Eds.), The Blackwell-Wiley handbook of individual differences, 656–678.
  • Pooja, P. & Kumar, P. (2016). Demographic variables and its effect on emotional intelligence: A study on Indian service sector employees. Annals of Neurosciences, 23(1), 18-24.
  • Por, J., Barriball, L., Fitzpatrick, J. & Roberts, J. (2011). Emotional intelligence: Its relationship to stress, coping, well-being and professional performance in nursing students. Nurse Education Today, 31(8), 855-860.
  • Prati, L. M., Douglas C., Ferris, G. R., Ammeter, A. P. & Buckley, M. R. (2003). Emotional intelligence, leadership effectiveness, and team outcomes. The International Journal of Organizational Analysis, 11(1), 21-40.
  • Rosenthal, R. (1977). The PONS Test: Measuring sensitivity to nonverbal cues. In P. McReynolds (Ed.), Advances in psychological assessment. San Francisco, CA: JosseyBass.
  • Salovey P. & Mayer J.D. (1990). Emotional intelligence. Imagination, Cognition, and Personality, 9, 185 -211.
  • Satija, S. & Khan, W. (2013). Emotional intelligence as predictor of occupational stress among working professionals. A Peer Reviewed Research Journal, 15(1), 79-97.
  • Schutte, N. S., Malouff, J. M., Bobik, C., Coston, T. D., Greeson, C., Jedlicka, C. & Wendorf, G. (2001). Emotional intelligence and interpersonal relations. The Journal of Social Psychology, 141, 523–536.
  • Sergio, R. P., Dungca, A. L., & Ormita, L. A. G. (2015). The demographic variables and emotional intelligence as correlates of work values: A cross-cultural examination towards organisational change. Journal of Economics, Business and Management, 3(2), 167–175.
  • Shukla, A. & Srivastava, R. (2016). Examining the effect of emotional intelligence on socio-demographic variable and job stress among retail employees. Cogent Business & Management, 3, 1-18.
  • Silvia P.J. (2002). Self-awareness and emotional intensity. Cognition and Emotion, 16, 195-216.
  • Weisinger, H. (1998). İş yaşamında duygusal zeka. (çev. N. Süleymangil), İstanbul, MNS Yayıncılık.
  • Wong, C. S. and Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. Leadership Quarterly, 13, 243–274.
  • Yung, H. S. & Yoon, H. Y. (2012). The effects of emotional intelligence on counterproductive work behaviors and organizational citizen behaviors among food and beverage employees in a deluxe hotel. International Journal of Hospitality Management, 31(2), 369-378.

How Demographic Factors Associate with Employees’ Emotional Intelligence?

Yıl 2020, Cilt 11, Sayı 21, 88 - 100, 31.05.2020

Öz

Based on the emphasis regarding the importance of emotional intelligence in literature, in current study it is aimed to investigate the possible effects of employees’ demographic characteristics on their emotional intelligence levels. A quantitative study was designed and required data was obtained from employees working in different sectors. The sample of study is a total 335 employees. According to findings, emotional intelligence was found to be significantly related to gender (r: -.21; p< .01). As expected, females had higher levels of emotional intelligence than males. On the other hand, no significant relationships were found between the income status, age, marital status and education levels of the employees and their emotional intelligence level.

Kaynakça

  • Abdellatif, S. A., Hussien, E. S., Hamed, W. E. & Zoromba, M. A. (2017). Relation between emotional intelligence, socio-demographic and clinical characteristics of patients with depressive disorders. Archives of Psychiatric Nursing, 31(1), 13-23.
  • Ademeyo, D. A. (2007). Emotional intelligence and the relationship between job satisfaction and organizational commitment of employee in public parastatals in Oyo State, Nigeria. Pakistan Journal of Social Sciences, 4, 324-330.
  • Bissessar, C. (2011). Gender, age differences and emotional intelligences: Implications for workforce development. The University of the West Indies, Jamaica. Brooks, K. & Nafukho, F. M. (2006). Human resource development, social capital, emotional intelligence: Any link to productivity? Journal of European Industrial Training, 30(2), 117-128.
  • Carmeli, A. (2003). The relationship between emotional intelligence and work attitudes, behavior and outcomes: An examination among senior managers. Journal of Managerial Psychology, 18(8), 788-813.
  • Cherniss, C. (2000). Emotional intelligence: What it is and why it matters. Proceedings of the Annual Meeting of the Society for Industrial and Organizational Psychology, New Orleans, LA, April 15, 2000.
  • Choerudin, A. (2016). The effect of emotional intelligence on job performance and turnover intention: An empirical study. Polish Journal of Management Studies, 14(1), 51-62.
  • Cooper, R. & Sawaf, A. (1999). Liderlikte Duygusal Zeka. Cev. Z. B. Ayman & B. Sancar. Sistem Yayıncılık. İstanbul.
  • Day, A. L. & Carroll, S. A. (2004). Using an ability-based measure of emotional intelligence to predict individual performance, group performance, and group citizenship behaviours. Personality and Individual Differences, 36, 1443–1458.
  • Erbil, Y., Murat, D. & Sezer, F. Ş. (2016). The relationship between emotional intelligence and burnout levels among architecture students. Megaron, 11(4), 491-501.
  • Feist, G. J., & Barron, F. (1996). Emotional intelligence and academic intelligence in career and life success. Proceedings of the Annual Convention of the American Psychological Society, San Francisco, CA.
  • Frank, C. K., Baron-Cohen, S., & Ganzel, B. L. (2015). Sex differences in the neural basis of false-belief and pragmatic language comprehension. NeuroImage, 105, 300–311.
  • Ghanimat, P., Koupahi, M., Partovian, S. & Fakhri, K. P. (2013). Analysis of the Relationship between Demographic Characteristics and Emotional Intelligence in Female Student. Kuwait Chapter of Arabian Journal of Business and Management Review, 2(5), 5-16.
  • Goleman, D. (1995). Duygusal Zekâ, (Çev. Banu Seçkin Yüksel), Varlık Yayınları Sayı:852 Yirmi Dokuzuncu Basım: 2005, İstanbul. Gunkel, M., Schlagel, C., & Engle, R. L. (2013). Culture’s influence on emotional intelligence: An empirical study of nine countries. Journal of International Management, 20, 256–274. Hemalatha, S. (2014). An empirical study on impact of demographic factors on emotional intelligence. International Journal of Commerce and Business Management, 7(2), 413-416. Hopkins, M. M., & Bilimoria, D. (2008). Social and emotiona competencies predicting success for male and female executives. Journal of Management Development, 27, 13–35.
  • Jorfi, H., Yaccob, H. F. B., & Shah, I. M. (2011). The relationship between demographicvariables, emotional intelligence, communication effectiveness, motivation, and job satisfaction. International Journal of Academic Research in Business and Social Sciences, 1(1), 35–58.
  • Joseph, D. L., & Newman, D. A. (2010). Emotional intelligence: An integrative meta-analysis and cascading model. Journal of Applied Psychology, 95, 54–78.
  • Kafetsios, K., & Zampetakis, L. A. (2008). Emotional intelligence and job satisfaction: Testing the mediatory role of positive and negative affect at work. Personality and Individual Differences, 44(3), 712-722.
  • Kumar, J. A., & Muniandy, B. (2012). The influence of demographic profiles on emotional intelligence: A study on polytechnic lecturers in Malaysia. International Online Journal of Educational Sciences, 4(1), 62-70.
  • McDermott, P. A. (1995). Sex, race, class, and other demographics as explanations for children’s ability and adjustment: A national appraisal. Journal of School Psychology, 33, 75–91.
  • Mustafa, M. Z., İsmail, F. N. & Buntat, Y. (2014). Emotional intelligence and organizational commitment among polytechnic lecturers: A case ctudy on Malaysia northern zone polytechnic. Journal of Education and Practise, 5(20), 13-20.
  • Özen Kutanis, R., Ardıç, K., Uslu, O. & Karakiraz, A. (2014). Emotional intelligence, fear-based silence and trust to manager: A case study. Polish Journal of Management Studies, 10(2), 133-142.
  • Petrides, K. V. (2011). Ability and trait emotional intelligence. In T. Chamorro-Premuzic, A. Furnham, & S. von Stumm (Eds.), The Blackwell-Wiley handbook of individual differences, 656–678.
  • Pooja, P. & Kumar, P. (2016). Demographic variables and its effect on emotional intelligence: A study on Indian service sector employees. Annals of Neurosciences, 23(1), 18-24.
  • Por, J., Barriball, L., Fitzpatrick, J. & Roberts, J. (2011). Emotional intelligence: Its relationship to stress, coping, well-being and professional performance in nursing students. Nurse Education Today, 31(8), 855-860.
  • Prati, L. M., Douglas C., Ferris, G. R., Ammeter, A. P. & Buckley, M. R. (2003). Emotional intelligence, leadership effectiveness, and team outcomes. The International Journal of Organizational Analysis, 11(1), 21-40.
  • Rosenthal, R. (1977). The PONS Test: Measuring sensitivity to nonverbal cues. In P. McReynolds (Ed.), Advances in psychological assessment. San Francisco, CA: JosseyBass.
  • Salovey P. & Mayer J.D. (1990). Emotional intelligence. Imagination, Cognition, and Personality, 9, 185 -211.
  • Satija, S. & Khan, W. (2013). Emotional intelligence as predictor of occupational stress among working professionals. A Peer Reviewed Research Journal, 15(1), 79-97.
  • Schutte, N. S., Malouff, J. M., Bobik, C., Coston, T. D., Greeson, C., Jedlicka, C. & Wendorf, G. (2001). Emotional intelligence and interpersonal relations. The Journal of Social Psychology, 141, 523–536.
  • Sergio, R. P., Dungca, A. L., & Ormita, L. A. G. (2015). The demographic variables and emotional intelligence as correlates of work values: A cross-cultural examination towards organisational change. Journal of Economics, Business and Management, 3(2), 167–175.
  • Shukla, A. & Srivastava, R. (2016). Examining the effect of emotional intelligence on socio-demographic variable and job stress among retail employees. Cogent Business & Management, 3, 1-18.
  • Silvia P.J. (2002). Self-awareness and emotional intensity. Cognition and Emotion, 16, 195-216.
  • Weisinger, H. (1998). İş yaşamında duygusal zeka. (çev. N. Süleymangil), İstanbul, MNS Yayıncılık.
  • Wong, C. S. and Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. Leadership Quarterly, 13, 243–274.
  • Yung, H. S. & Yoon, H. Y. (2012). The effects of emotional intelligence on counterproductive work behaviors and organizational citizen behaviors among food and beverage employees in a deluxe hotel. International Journal of Hospitality Management, 31(2), 369-378.

Ayrıntılar

Birincil Dil Türkçe
Konular İşletme
Bölüm Makaleler
Yazarlar

Osman USLU (Sorumlu Yazar)
SAKARYA ÜNİVERSİTESİ
0000-0002-0571-6281
Türkiye

Yayımlanma Tarihi 31 Mayıs 2020
Başvuru Tarihi 12 Aralık 2019
Kabul Tarihi 26 Nisan 2020
Yayınlandığı Sayı Yıl 2020, Cilt 11, Sayı 21

Kaynak Göster

APA Uslu, O. (2020). How Demographic Factors Associate with Employees’ Emotional Intelligence? . Bartın Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi , 11 (21) , 88-100 . Retrieved from https://dergipark.org.tr/tr/pub/bartiniibf/issue/54672/658580

Bartın Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Mayıs ve Kasım aylarında olmak üzere yılda iki defa yayımlanan, beş yılını doldurmuş çift kör hakemli uluslararası bir dergidir. Sobiad atıf dizinine göre 2019 Impact Factor sıralamasında Türkiye' de yayımlanan dergiler arasında ilk on dergi arasında yer  almaktadır.

Dergimiz 06.04.2015 tarihinden itibaren EBSCO Host’ta, Akademia Sosyal Bilimler İndeksi (ASOS), SOBIAD ve Google akademik indeksinde taranmaktadır. TR Dizin indeksinde taranması için de girişimlerde bulunulmuş olup değerlendirilme süreci devam etmektedir.