YÖNETİCİLERİN KULLANDIKLARI MOTİVASYONEL DİL VE PERFORMANS ÜZERİNDEKİ ETKİSİ

Yıl 2011, Cilt: 14 Sayı: 26, 197 - 214, 01.12.2011

İbrahim Sani Mert

Öz

Problem durumu: Yönetimde iletişimin önemini gösteren birçok araştırma yapılmış olsa da, yöneticinin kullandığı dili inceleyen araştırmaların sayısı azdır. Ayrıca, sınırlı sayıdaki bu araştırmalarda genellikle yöneticinin kullandığı dilin belirsizliği azaltıcı özelliğine odaklanılmış ve dilin anlam yaratan özelliği ihmal edilmiştir. Bu nedenle, anlam yaratıcı bir etkisi olan motivasyonel dil kullanımı ve motivasyonel dilin performansla olan ilişkisini araştıran yeterli sayıda çalışma bulunmamaktadır.Araştırmanın Amacı: Yapılan bu araştırmanın amacı; problem durumunda belirtilen eksikliğin kapatılmasında önemli bir araç olan Motivasyonel Dil Teorisini incelemek ve yöneticinin kullandığı motivasyonel dilin performans üzerindeki etkisini araştırmaktır.Yöntem: Araştırma, veri toplama tekniği olarak anketin kullanıldığı görgül bir araştırmadır. Toplanan veriler, SPSS 16.0 ve AMOS 6.0 programları ile analiz edilmiştir. Ölçeklerin geçerliliği için açıklayıcı ve doğrulayıcı faktör analizi, hipotezlerin testi için regresyon analizleri yapılmıştır.ve AMOS 6.0 programları ile analiz edilprogramları ile analiz edilBulgular ve Sonuç: Elde edilen bulgulara göre; yöneticinin kullandığı motivasyonel dil, çalışanların kendi ve yöneticilerinin performanslarına yönelik algıları üzerinde olumlu yönde etkilidir.Öneriler: Araştırma ile elde edilen bulguların, yönetsel iletişim ve performans konusunda çalışma yapan araştırmacılara, iletişimi farklı bir boyutta incelemeleri açısından faydalı olacağı düşünülmektedir

Anahtar Kelimeler

Motivasyon Dil, Motivasyonel Dil Teorisi, Performans, İletişim.

The Motivational Language Used by Managers and It’s Effect on Performance

Öz

Problem Statement: Although there are many researches that represent the importance of communication in management, few researches about the language used by managers exist. Besides, these limited studies generally have focused on reduction of uncertainty of the manager’s language and the characreristic of language which creates the meaning has been mostly ignored. For this reason, it is hard to find enough researches related to motivational language usage which has meaning-creative effect and about relationship of motivational language with performance. Research Aims: Aim of this research is to examine Motivational Language Theory which is thought to be an important tool to solve the deficiancy above-mentioned in problem statement paragraph and to examine the effects of manager’s motivational language on the performance. Method: The study is an emprical one in which survey was used as data collecting method. Collected datas were analyzed with SPSS 16.0 and AMOS 6.0 programs. Explainatory and Confirmatory Factor Analyses were used for validation of the scales, whereas Regression Analysis have been used for the testing of hypotheses. Findings and Results: According to the research findings, the motivational language used by managers both have a possitive effect on the performance perceptions of employees toward theirselves and their managers. Proposals: It is thought that, the findings of this research may be beneficial to the researchers who study managerial communication and performance to examine the communication in a different aspect.

Anahtar Kelimeler

Motivatinoal Language, Motivatinoal Language Theory, Performance, Communication.

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