Çukurova Üniversitesi Mühendislik Fakültesi Dergisi

2757-9255

Çukurova Üniversitesi

10.21605/cukurovaumfd.1727095

Planning and Decision Making

Planlama ve Karar Verme

A Study on the Necessity, Applicability, and Customer Profile of the E-pharmacy System

E-Eczane Sisteminin Gerekliliği, Uygulanabilirliği ve Müşteri Profili Üzerine Bir Çalışma

https://orcid.org/0000-0001-6840-0586

Erik

Adem

TARSUS UNIVERSITY, DEPARTMENT OF INDUSTRIAL ENGINEERING

https://orcid.org/0000-0002-7389-7352

Hamidy

Sakhi Mohammad

ISTANBUL AREL UNIVERSITY, FACULTY OF ENGINEERING-ARCHITECTURE, DEPARTMENT OF INDUSTRIAL ENGINEERING

https://orcid.org/0000-0002-9607-8149

Yüregir

Oya Hacire

CUKUROVA UNIVERSITY, FACULTY OF ENGINEERING, DEPARTMENT OF INDUSTRIAL ENGINEERING, DEPARTMENT OF INDUSTRIAL ENGINEERING

07 02 2025

40 2 325 335 10 10 2024 06 25 2025

2009

Çukurova Üniversitesi Mühendislik Fakültesi Dergisi

The rise of information systems and Industry 4.0 is transforming supply chain business models across sectors. This study evaluates e-pharmacy patient profiles in Türkiye, assessing the feasibility and need for online medicine sales. Despite Türkiye’s advancing e-government system enabling e-prescriptions, pharmacies remain barred from online sales due to regulatory restrictions. The research analyzes the necessity and suitability of e-pharmacies for patients, using survey data from 389 participants collected two years before COVID-19. Hypotheses were tested via T-test, Correlation, and Chi-square analyses. Findings indicate strong demand for e-pharmacies, with only 18% of respondents deeming the system inconvenient. Online purchases were more common for over-the-counter medicines, linked to internet and e-government usage, and illness frequency. Convenience was associated with education, age, and disability status, with disabled participants showing higher preference. The study highlights e-pharmacy’s potential, serving as a foundation for future regulatory frameworks.

Bilgi sistemlerinin ve Endüstri 4.0’ın yükselişi, tedarik zincirindeki iş modellerini sektörler genelinde dönüştürmektedir. Bu çalışma, Türkiye'deki e-eczane hasta profillerini değerlendirerek, ilaç satışlarının çevrimiçi olarak yapılmasının uygulanabilirliğini ve gerekliliğini incelemektedir. Türkiye gelişen e-devlet sistemi ve e-reçete uygulamasını hayata geçirmiş olsa da, eczacılar ve eczanelerle ilgili mevzuatta internet üzerinden ilaç alım-satımını yasaklayan düzenleme nedeniyle eczanelerin internet sitesi kurması ve çevrimiçi hizmet sunması engellenmektedir. Araştırma, COVID-19 pandemisinden iki yıl önce 389 katılımcıdan toplanan anket verilerini kullanarak e-eczanelerin hasta açısından gerekliliğini ve uygunluğunu analiz etmektedir. Hipotezler, T-testi, korelasyon ve ki-kare analizleri ile test edilmiştir. Bulgular, e-eczaneye yönelik güçlü bir talep olduğunu ve katılımcıların yalnızca %18'i bu sistemi hiç uygun bulmadığını göstermektedir. Çevrimiçi alışveriş, reçetesiz ilaçlarda daha yaygın olup, internet ve e-devlet kullanım sıklığı ile hastalanma sıklığıyla ilişkilidir. E-eczane kullanımının uygunluğu, eğitim düzeyi, yaş ve engellilik durumuyla bağlantılıdır; engelli katılımcılar arasında tercih daha yüksektir. Çalışma, e-eczanenin potansiyelini vurgulamakta ve gelecekte oluşturulacak düzenleyici çerçeveler için temel oluşturmaktadır.

E-pharmacy Pharmacy policy Customer profile E-commerce Customer relations

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