Son Kilometre (Adım) Teslimatta Blokzincir Teknolojisinin Kullanımı

Yıl 2023, Cilt: 24 Sayı: 1, 159 - 169, 16.01.2023

Yavuz Toraman Fahriye Merdivenci Makber Tekin

https://doi.org/10.37880/cumuiibf.1195981

Cited By: 1

Öz

Teknolojik gelişmeler 2000’li yılların başından itibaren hızlanarak yayılmaya başlamıştır. İlerleyen süreçlerde teknolojinin yeni bir ürünü olan blokzincir teknolojisi insan hayatına girmiştir. Söz konusu teknolojinin en önemli özelliği ise Tam (Gerçek) zamanlı veri aktarımıdır. Blokzincirin dağıtık ağı sayesinde insanlar herhangi bir merkeze bağlı kalmaksızın kendilerine ait olan verilerin takibini yapabilmektedir. Blokzincir teknolojisinin ürün ve kargo teslimat takibinde kullanılması tüketicinin ürününü anlık olarak takip edebilmesine olanak sağlarken teslimat zamanının tam olarak bilmesi gün içinde zaman kullanımını daha verimli hale getirecektir. Bu çalışmanın amacı lojistik sektörüne önemli katkı sağlaması düşünülen blokzincir teknolojisine yönelik tutum, niyet ve kullanım kabulü süreçlerini incelemektir. Çalışmada yeni teknolojilerin kabulünde literatürde sıkça kullanılan Yeniliklerin Yayılması Teorisi (YYT) ve Teknoloji Kabul Modelinden (TKM) faydalanılmıştır. Araştırmada birden çok ilişkinin analizinde sıkça başvurulan Yapısal Eşitlik Modellemesi (YEM), Smart PLS 3 paket programıyla birlikte kullanılmıştır. Lojistik süreçlerde özellikle e-ticaret faaliyetlerinin son basamağı olan teslimatlarda blokzincir teknolojisinin kullanımı nihai tüketici tarafından olumlu karşılanmıştır. Teknolojiyi kendilerine uyumlu ve faydalı olarak görmeleri gelecekte bu blokzincir teknolojisinin daha yaygın bir kullanıma sahip olacağını göstermektedir.

Anahtar Kelimeler

Delivery, Teknoloji Kabul Modeli, Lojistik, Son Adım(Kilometre) Teslimat, E-Ticaret

Use of Blockchain Technology in Last Mile Delivery

Öz

In the early 2000s, technology began to spread by accelerating its development. About 10 years later, blockchain technology, a new product of technology, has entered human life. The most important feature of this technology is Real-time data transfer. Thanks to the distributed network of blockchain, people can track their own data without being tied to any center. The use of blockchain technology in product and cargo delivery tracking will allow the consumer to track their product instantly while knowing the exact delivery time will make the use of time during the day more efficient. In this context, the attitude, intention, and acceptance of use processes towards blockchain technology, which is thought to make a significant contribution to the logistics sector, were examined in the research. In the adoption of new technologies, the Diffusion of Innovation Theory (DIT) and Technology Acceptance Model (TAM), which are frequently used in the literature, were used. Structural Equation Modeling (SEM), which is frequently used in the analysis of multiple relationships in the research, was used together with the Smart PLS 3 package program. The use of blockchain technology in logistics processes, especially in deliveries, which is the last step of e-commerce activities, has been positively received by the end consumer. The fact that they see technology as compatible and useful for them shows that this blockchain technology will have more widespread use in the future.

Anahtar Kelimeler

Delivery, Technology Acceptance Model, Logistics, Last Mile Delivery, E-Commerce

Kaynakça

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