SÜREÇ YENİLEME TEKNİĞİNİN KIYASLAMA VE TKY YAKLAŞIMLARIYLA İLİŞKİSİ

Yıl 2003, Cilt: 1 Sayı: 3, 56 - 63, 19.06.2003

Esma Ülkü Kaya

Öz

Süreç yenileme, görev ve süreçlerin
tamamen yeniden dizaynıdır. Bu nedenle süreç yenileme, örgütsel süreçlerde
radikal değişimlere izin veren bir yaklaşımdır. 
TKY ise uzun dönemde ürün ve hizmetlerde sürekli kalite artışlarını
gerçekleştirmek için geniş örgütsel bir katkıya dayalıdır. TKY ve süreç
yenileme hem ortak hem de farklı özellikleri paylaşırlar. Kıyaslama bir süreç
yenileme tekniği olarak kullanılır. Süreç yenilemenin başarılı olabilmesi için
kıyaslama çok iyi şekilde uygulanmalıdır.

Bu makalenin amacı, TKY ve
kıyaslama yaklaşımları ile süreç yenileme arasındaki ilişkiyi göstermektir.

Anahtar Kelimeler

Süreç Yenileme, Kıyaslama, TKY

Kaynakça

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