Conflict and Conflict Management in Health Services: A Nursing Perspective

Merve Işık; Özlem Canbolat

doi:10.59124/guhes.1696375

Conflict and Conflict Management in Health Services: A Nursing Perspective

Abstract

Conflict is described as a condition of disagreement or contention between individuals and/or groups, arising from factors such as resource allocation, communication breakdowns, and institutional procedures. In healthcare organizations, conflict is inevitable due to elements like the intense mutual responsibility among staff and the human-centered nature of service provision and reception. Depending on how they are addressed, conflicts may yield either positive or negative outcomes. Effective conflict management requires that involved parties possess an understanding of the nature of conflict. In healthcare institutions, conflicts may originate from various sources, including interdependence, competition over resources, differing objectives, divergent perceptions, conflicting interests, and personality clashes. These conflicts can be classified based on their function, origin, involved parties, and organizational location. Poorly managed conflicts can harm interpersonal relationships and disrupt business operations. Conversely, conflicts that are well-regulated have been shown to enhance organizational performance. Therefore, it is essential to thoroughly analyze conflicts, accurately identify their causes, and manage them using the most suitable approach. This study aims to contribute to the conflict management process by identifying the types of conflicts experienced by nurses in healthcare institutions, examining their underlying causes, categorizing conflict types, and evaluating the impact of conflicts on both staff and organizational functioning. The aim of this study is to provide up-to-date information on conflicts within the nursing profession.

Keywords

Supporting Institution

This study did not receive any financial support.

Ethical Statement

Ethics committee approval was deemed unnecessary for this study, given that open access sources were utilized.

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Details

Primary Language

English

Subjects

Health Care Administration

Journal Section

Review

Authors

Merve Işık ^*
0000-0002-8130-3905
Türkiye

Özlem Canbolat
0000-0002-4222-4577
Türkiye

Publication Date

September 29, 2025

Submission Date

May 10, 2025

Acceptance Date

June 18, 2025

Published in Issue

Year 2025 Volume: 7 Number: 2

DOI

https://doi.org/10.59124/guhes.1696375

IZ

https://izlik.org/JA86AW47ZH

Cite

RIS / Bibtex

APA

Işık, M., & Canbolat, Ö. (2025). Conflict and Conflict Management in Health Services: A Nursing Perspective. Journal of Gazi University Health Sciences Institute, 7(2), 78-87. https://doi.org/10.59124/guhes.1696375

AMA

1.Işık M, Canbolat Ö. Conflict and Conflict Management in Health Services: A Nursing Perspective. GUHES. 2025;7(2):78-87. doi:10.59124/guhes.1696375

Chicago

Işık, Merve, and Özlem Canbolat. 2025. “Conflict and Conflict Management in Health Services: A Nursing Perspective”. Journal of Gazi University Health Sciences Institute 7 (2): 78-87. https://doi.org/10.59124/guhes.1696375.

EndNote

Işık M, Canbolat Ö (September 1, 2025) Conflict and Conflict Management in Health Services: A Nursing Perspective. Journal of Gazi University Health Sciences Institute 7 2 78–87.

IEEE

[1]M. Işık and Ö. Canbolat, “Conflict and Conflict Management in Health Services: A Nursing Perspective”, GUHES, vol. 7, no. 2, pp. 78–87, Sept. 2025, doi: 10.59124/guhes.1696375.

ISNAD

Işık, Merve - Canbolat, Özlem. “Conflict and Conflict Management in Health Services: A Nursing Perspective”. Journal of Gazi University Health Sciences Institute 7/2 (September 1, 2025): 78-87. https://doi.org/10.59124/guhes.1696375.

JAMA

1.Işık M, Canbolat Ö. Conflict and Conflict Management in Health Services: A Nursing Perspective. GUHES. 2025;7:78–87.

MLA

Işık, Merve, and Özlem Canbolat. “Conflict and Conflict Management in Health Services: A Nursing Perspective”. Journal of Gazi University Health Sciences Institute, vol. 7, no. 2, Sept. 2025, pp. 78-87, doi:10.59124/guhes.1696375.

Vancouver

1.Merve Işık, Özlem Canbolat. Conflict and Conflict Management in Health Services: A Nursing Perspective. GUHES. 2025 Sep. 1;7(2):78-87. doi:10.59124/guhes.1696375