gtad Güncel Turizm Araştırmaları Dergisi 2602-3008 Murat BAYRAM 10.32572/guntad.993924 Tourism (Other) Turizm (Diğer) Determining the Success Factors and Standards of Michelin Star Restaurants: The Example of San Sebastian in Spain Michelin Yıldızlı Restoranlarda Başarı Faktörleri ve Standartların Tespit Edilmesi: İspanya San Sebastian Örneği https://orcid.org/0000-0002-9815-4424 Çavuş Osman BOLU ABANT İZZET BAYSAL ÜNİVERSİTESİ, TURİZM FAKÜLTESİ https://orcid.org/0000-0003-3224-1215 Nazik M. Hamil GAZİ ÜNİVERSİTESİ, SAĞLIK BİLİMLERİ FAKÜLTESİ 03 27 2022 6 1 137 161 09 10 2021 12 23 2021 Copyright © 2016, Güncel Turizm Araştırmaları Dergisi 2016 Güncel Turizm Araştırmaları Dergisi

The aim of this study is to examine the success factors and standards of Michelin Star restaurants. The research was carried out in accordance with the qualitative research method and exploratory research model. Within the scope of the research, semi-structured interviews were conducted with the chefs of Michelin-Starred restaurants in the San Sebastian region, one of the best restaurants in the world, and Spain's success in having the most Michelin-starred restaurants per square meter in the world for years. As a result of the research, it has been seen that Michelin Star restaurants have been successful with their calm and nature-friendly restaurant features, annual and seasonal continuous improvement of the menus, a modernized service quality by preserving the traditional, supply processes focused on local and sustainable products, and continuous innovation. However, in the evaluations of the chefs regarding the Michelin Guide, it has been revealed that the chefs think that not publishing the necessary factors for the Michelin Star reinforces the focus of the businesses on original, innovative and quality works. Regarding the results obtained, evaluations and suggestions were made to restaurant operators, kitchen chefs, experts in the field of gastronomy and academics.

Bu çalışmanın amacı Michelin Yıldızlı restoranların başarı faktörleri ve standartlarının incelenmesidir. Araştırma nitel araştırma yöntemine ve keşifsel araştırma modeline uygun olarak gerçekleştirilmiştir. Araştırma kapsamında İspanya’nın en çok Michelin Yıldızlı restoranını bulundurma başarısını yıllarca korumuş ve dünyanın en iyi restoranlarının bulunduğu yerlerden olan San Sebastian şehrinde, Michelin Yıldızlı restoranların şefleriyle yarı yapılandırılmış mülakatlar gerçekleştirilmiştir. Araştırma sonucunda Michelin Yıldızlı restoranlarda sakin ve doğaya yakın restoran özelliği, menülerin yıllık ve mevsimlik sürekli geliştirilmesi, gelenekseli koruyarak modernleşen bir hizmet kalitesi, yerel ve sürdürülebilir ürün odaklı tedarik süreçleri, sürekli inovasyon gibi unsurlarıyla başarı sağladıkları görülmüştür. Bununla birlikte şeflerin Michelin Rehberine ilişkin değerlendirmelerinde şeflerin Michelin Yıldızı için gerekli faktörlerin yayımlanmamasının işletmelerin özgün, yenilikçi ve kaliteli çalışmalara yoğunlaşmasını pekiştirdiğini düşündükleri ortaya konulmuştur. Elde edilen sonuçlara ilişkin restoran işletmecilerine, mutfak şeflerine, gastronomi alanıyla ilgili uzmanlara ve akademisyenlere yönelik değerlendirme ve önerilerde bulunulmuştur.

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