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Where Should a New Graduate Start? A Multi-Source Evaluation of the Banking Sector Business Analyst Signals in an Emerging Economy

Yıl 2024, Cilt: 53 Sayı: 1, 61 - 80, 30.04.2024
https://doi.org/10.26650/ibr.2024.53.1208513

Öz

Many of the existing studies focus on aligning occupations with higher education curriculum. However, it is known that with the ever-changing technology, skill requirements are constantly shifting. This discrepancy between education and employer demands can make it difficult for graduates to prepare themselves for the labor market. Accordingly, this study aims to assess the business analyst profession and recommend key skills for new graduates. We begin by analyzing the business analyst job ads within the Turkish banking sector. The research benefits from the professional qualifications of business analysts (n=15) in the National Occupational Standard (NOS) established by the Turkish Vocational Qualification Authority (VQA), including opinions of expert business analysts in the job analyst profession, to determine which skills are of critical importance. We interpret employer instrumental signals in job ads (n=323) from different sources with content analysis. Analytical thinking skills, knowledge of foreign languages, reporting, communication skills, and aptitude for teamwork and innovation are the most sought-after skills. Advertisements often request knowledge of SQL and Office programs and soft skills (SS). We have observed that the hard/technical skill requirements (such as Agile, Scrum, and Python) differ between employers. Our results emphasize that graduates should not be content with university courses, especially for developing SS.

Kaynakça

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  • Birt, J. (2023). Hard skills vs Soft Skills: What’s the difference?, Indeed.com Career Guide, Resumes & Co-ver Letters, https://www.indeed.com/career-advice/resumes-cover-letters/hard-skills-vs-soft-skills (Date: 08.06.2023). google scholar
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  • Blickley, J. L., Diener, K., Garbach, K., Lacher, J., Meek, H. M., Porensky, M. L., Wılkerson, L. M., Wınford, M. E. & Schwartz, W. M. (2013). Graduate student’s guide to necessary skills for nonacademic conserva-tion careers. Conservation Biology, 27(1), 24-34. google scholar
  • Brown, P. & Hesketh, A. (2004). The mismanagement of talent. Employability and jobs in the knowledge economy. Oxford University Press. google scholar
  • Calanca, F., Sayfullina, L. & Minkus, L. (2019). Responsible team players wanted: An analysis of soft skill requirements in job advertisement. EPJ Data Science, 8(13), 1-20. https://doi.org/10.1140/epjds/s13688-019-0190-z. google scholar
  • Carayannis, E. G., Provance, M., & Givens, N. (2011). Knowledge arbitrage, serendipity, and acquisition for-mality: Their effects on sustainable entrepreneurial activity in regions. IEEE Transactions on Engineering Management, 58(3), 564-577. doi: 10.1109/TEM.2011.2109725. google scholar
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  • Lipovac, I. & Babac, M. B. (2021). Content analysis of job advertisements for identfying employability skills. Interdisciplinary Description of Complex Systems, 19(4), 511-525. google scholar
  • Madan, A. O., & Madan, S. (2019). Attracting millennial talent: a signal theory perspective. Evidence-based HRM, 7(1), 8-23, doi: 10.1108/EBHRM-01-2018-0009. google scholar
  • Mızrak, K. C., & Mızrak, F. (2020). Role of Agility in the Banking Sector in Competitive Globalization Era: Evidence From the Turkish Banking Sector. In Handbook of Research on Decision-Making Techniques in Financial Marketing, 317-334, IGI Global. google scholar
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  • Park, J. & Jeong, S. R. (2016). A study on the relative importance of underlying competencies of business analyst. KSII Transactions on Internet and Information Systems (TIIS), 10(8), 3986-4007. http://dx.doi. org/10.3837/tiis.2016.08.031 google scholar
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Yıl 2024, Cilt: 53 Sayı: 1, 61 - 80, 30.04.2024
https://doi.org/10.26650/ibr.2024.53.1208513

Öz

Kaynakça

  • Agile Turkey (2021). 9th Annual Agility Report, Agile Turkey Annual Reports, https://www.agileturkey.org/ wp-content/uploads/2021/06/9thereport.pdf (Date: 08.11.2022) google scholar
  • Al, B. (2022). The relationship of information management and organizational agility: An application on the banking sector. OPUS Journal of Society Research, 19(45), 158-169. google scholar
  • Apine, B. (2013). A new contract between business and business analysts. 6th The Practice of Enterprise Modeling (PoEM), 1-8. https://doi.org/10.1007/978-3-642-41641-5_1.hal-01474792 google scholar
  • Arsanjani, A. (2005). Empowering the business analyst for on demand computing. IBM Systems Journal, 44(1), 67-80. https://doi.org/10.1147/sj.441.0067 google scholar
  • BABOK Guide (A Guide To The Business Analysis Body Of Knowledge) (Ver. 3). (2015). International Institute of Business Analysis. google scholar
  • Birt, J. (2023). Hard skills vs Soft Skills: What’s the difference?, Indeed.com Career Guide, Resumes & Co-ver Letters, https://www.indeed.com/career-advice/resumes-cover-letters/hard-skills-vs-soft-skills (Date: 08.06.2023). google scholar
  • Bjarnason, E., Wnuk, K. & Regnell, B. (2011). A case study on benefits and side-effects of agile practices in large-scale requirements engineering. AREW ‘11: Proceedings of the 1st Workshop on Agile Requirements Engineering, 3, 1-5. https://doi.org/10.1145/2068783.2068786 google scholar
  • Blickley, J. L., Diener, K., Garbach, K., Lacher, J., Meek, H. M., Porensky, M. L., Wılkerson, L. M., Wınford, M. E. & Schwartz, W. M. (2013). Graduate student’s guide to necessary skills for nonacademic conserva-tion careers. Conservation Biology, 27(1), 24-34. google scholar
  • Brown, P. & Hesketh, A. (2004). The mismanagement of talent. Employability and jobs in the knowledge economy. Oxford University Press. google scholar
  • Calanca, F., Sayfullina, L. & Minkus, L. (2019). Responsible team players wanted: An analysis of soft skill requirements in job advertisement. EPJ Data Science, 8(13), 1-20. https://doi.org/10.1140/epjds/s13688-019-0190-z. google scholar
  • Carayannis, E. G., Provance, M., & Givens, N. (2011). Knowledge arbitrage, serendipity, and acquisition for-mality: Their effects on sustainable entrepreneurial activity in regions. IEEE Transactions on Engineering Management, 58(3), 564-577. doi: 10.1109/TEM.2011.2109725. google scholar
  • Chamorro-Premuzic, T., Arteche, A., Bremner, A. J., Greven, C. & Furnham, A. (2010). Soft skills in higher education: Importance and improvement ratings as a function of individual differences and academic per-formance. Educational Psychology, 3(2), 221-241. https://doi.org/10.1080/01443410903560278 google scholar
  • Connelly, B. L., Certo, S. T., Ireland, R. D. & Reutzel, C. R. (2011). Signaling theory: A review and assess-ment. Journal of Management, 37(1), 39-67. https://doi.org/10.1177/0149206310388419 google scholar
  • Corbin, J. & Strauss, A. (2015). Basics of qualitative research - Techniques andprocedures for developing grounded theory (4th ed.). Sage Publications. google scholar
  • Crawford, L., Helliar, C. & Monk, E.A. (2011). Generic skills in audit education. Accounting Education, 20(2), 115-131. https://doi.org/10.1080/09639284.2011.557487. google scholar
  • Ferreira, J. J., Fernandes, C. I., & Ferreira, F. A. (2019). To be or not to be digital, that is the question: Firm innovation and performance. Journal of Business Research, 101, 583-590. https://doi.org/10.1016/j.jbus-res.2018.11.013. google scholar
  • Finch, D. J., Hamilton, L. K., Baldwin, R. & Zehner, M. (2013). An exploratory study of factors affecting undergraduate employability. Journal of Education and Training, 55(7), 681-704. google scholar
  • Ganesan, M., Antony, S. P. & George, E. P. (2018). Dimensions of job advertisement as signals for achieving job seeker’s application intention. Journal of Management Development, 37(5), 425-438. https://doi. org/10.1108/JMD-02-2017-0055 google scholar
  • Garcez, A., Silva, R. & Franco, M. (2022). The hard skills bases in digital academic entrepreneurship in rela-tion to digital transformation. Social Sciences, 11(192). https://doi.org/ 10.3390/socsci11050192 google scholar
  • Genc, A. T(2012). Foreign language demand of Turkish business world. Hacettepe University Journal of Education, 42, 175-185. google scholar
  • Gregorio, D. D. (2012). How the Business Analyst supports and encourages collaboration on agile projects, 2012 IEEE International Systems Conference SysCon,Vancouver, BC, Canada, 2012, 1-4. google scholar
  • Harper, R. (2012). The collection and analysis of job advertisements: A review of research methodology. Library and Information Research, 36(112), 29-54. https://doi.org/10.29173/lirg499. google scholar
  • Hayat, F., Rehman, A. U., Arif, K. S. Wahab, K. & Abbas, M. (2019). The Influence of Agile Methodology (Scrum) on Software Project Management, 20th IEEE/ACIS International Conference on Software Engi-neering, Artificial Intelligence, Networking and Parallel/Distributed Computing (SNPD), Toyama, Japan, 145-149, doi: 10.1109/SNPD.2019.8935813. google scholar
  • Highhouse, S., Thornbury, E. E. & Little, I. S. (2007). Social-identity functions of attraction to organizations. Organizational Behavior and Human Decision Processes, 103, 134-146. google scholar
  • Jaric, I. & Deric, M. (2019). Curriculum and labor market: Comparative analysis of the curricular outcomes of the study program in sociology at the Faculty of Philosophy, University of Belgrade and the required competences in the labor market. Sociologija, 61, 718-741. google scholar
  • Kim, K. S. (2019). The influence of hotels high-commitment hrm on job engagement of employees: Medi-ating effects of workplace happiness and mental health. Applied Research in Quality of Life, 14(2), 507525. doi: 10.1007/s11482-018-9626-z. google scholar
  • Kovacs, I. & Zarandne, K.V. (2022). Digital marketing employability skills in job advertisements - must-have sof skills for entry level workers: a content analysis, Economics & Sociology, 15(1), 178-192. google scholar
  • Krasonikolakis, I., Tsarbopoulos, M. & Eng, T. Y. (2020). Are incumbent banks bygones in the face of digital transformation? Journal of General Management, 46(1), 60-69. google scholar
  • Kravchenko, T. & Bruskin, S. (2017). Prioritization of requirements for effective support of the commu-nication process with customers of a commercial bank. Business Informatics, 2(40), 7-16. https://doi. org/10.17323/1998-0663.2017.2.7.16 google scholar
  • Krippendorff, K. (2018). Content analysis: An introduction to its methodology. Sage publications. google scholar
  • Lievens, F. & Highhouse, S. (2003). The relation of instrumental and symbolic attributes to a company’s attractiveness as an employer. Personnel Psychology, 56(1), 75-102. google scholar
  • Lipovac, I. & Babac, M. B. (2021). Content analysis of job advertisements for identfying employability skills. Interdisciplinary Description of Complex Systems, 19(4), 511-525. google scholar
  • Madan, A. O., & Madan, S. (2019). Attracting millennial talent: a signal theory perspective. Evidence-based HRM, 7(1), 8-23, doi: 10.1108/EBHRM-01-2018-0009. google scholar
  • Mızrak, K. C., & Mızrak, F. (2020). Role of Agility in the Banking Sector in Competitive Globalization Era: Evidence From the Turkish Banking Sector. In Handbook of Research on Decision-Making Techniques in Financial Marketing, 317-334, IGI Global. google scholar
  • O’loughlin, E. (2009). An introduction to business systems analysis: Problem solving techniques and stra-tegies. Liffey Press. google scholar
  • Park, J. & Jeong, S. R. (2016). A study on the relative importance of underlying competencies of business analyst. KSII Transactions on Internet and Information Systems (TIIS), 10(8), 3986-4007. http://dx.doi. org/10.3837/tiis.2016.08.031 google scholar
  • Poba-Nzaou, P., Uwizeyemungu, S. & Carlene, C. (2020). Patterns underlying required H.R. and I.T. com-petencies: A content and cluster analysis of advertisements of H.R. manager positions. The International Journal of Human Resource Management, 31(16), 2065-2088. https://doi.org/10.1080/09585192.2018. 1424019. google scholar
  • Renfro, C. P., Wheeler, J. S., McDonough, S. L., Wang, J., & Hohmeier, K. C. (2020). Exploring employer perceptions of pharmacy technician certification in the community pharmacy setting. Research in Social and Administrative Pharmacy, 16(9), 1215-1219. https://doi.org/10.1016/j.sapharm.2019.12.003. google scholar
  • Richards, D. & Marrone, M. (2014). Identifying the education needs of the business analyst: An Austra-lian study. Australasian Journal of Information Systems, 18(2), 165-186. https://doi.org/10.3127/ajis. v18i2.803 google scholar
  • Rivera, L. A. (2012). Hiring as cultural matching: The case of elite professional service firms. American Sociological Review, 77(6), 999-1022. google scholar
  • Robinson, M. G. (2021). Skills and qualifications for the special library environment in Jamaica: A job adver-tisement analysis. Library Management, 42(1/2), 149-163. https://doi.org/10.1108/LM-07-2020-0109. google scholar
  • Rodrigues, J. F., Ferreira, F. A., Pereira, L. F., Carayannis, E. G., & Ferreira, J. J. (2020). Banking digitalization:(Re) thinking strategies and trends using problem structuring methods. IEEE Transactions on Engineering Management, 69(4), 1517-1531. doi: 10.1109/TEM.2020.2993171. google scholar
  • Rowe, S. C., Samson, C. I. & Clough, D. E. (2020). A framework to guide the instruction of industrial prog-rammable logic controllers in undergraduate engineering education. Education for Chemical Engineers, 31, 76-84. google scholar
  • Shukor, A., Newaz, M. S., Rahman, M. K. & Taha, A. Z. (2020). Supply chain integration and its impact on supply chain agility and organizational flexibility in manufacturing firms. International Journal ofEmer-ging Markets, 16(8), 1721-1744. https://doi.org/10.1108/IJOEM-04-2020-0418 google scholar
  • Sisson, L. G. & Adams, A. R. (2013). Essential hospitality management competencies: The importance of soft skills. Journal ofHospitality and Tourism Education, 25, 131-145. https://doi.org/10.1080/1096375 8.2013.826975 google scholar
  • Sonteya, T. & Seymour, L. F. (2012). Towards an understanding of the business process analyst: An analysis of competencies. Journal ofInformation Technology Education: Research, 11, 43-63. google scholar
  • Spence, M. (1973). Job market signaling. Quarterly Journal ofEconomics, 87, 355-374. google scholar
  • Szydlo, R., Wisniewska, S., Tyranska, M., Dolot, A., Bukowska, U. & Koczynski, M. (2021). Employer expectations regarding the competencies of employees on the energy market in Poland. Energies, 14(21), 7233. https://doi.org/10.3390/en14217233 google scholar
  • Tajeddini, K., Trueman, M. & Larsen, G. (2006). Examining the effect of market orientation on innovativeness. google scholar
  • Journal of 'MarkeiingManagement, 22(5-6), 529-551. https://doi.org/10.1362/026725706777978640 google scholar
  • Ten Vaanholt, M. (2008). Processfirst: The evolution ofbusiness process expert. Evolved Technologist Press. google scholar
  • Tyranska, M., Lapczynski, M., Walczak, M. & Ziçbicki, B. (2021). The gap between higher business edu-cation and business expectations: The case of Poland. Sustainability, 13, 13809. https://doi.org/10.3390/ su132413809 google scholar
  • Van Hoye, G., Bas, T., Cromheecke, S. & Lievens, F. (2013). The instrumental and symbolic dimensions of organisations’ image as an employer: A large-scale field study on employer branding in Turkey. Applied Psychology, 62(4), 543-557. google scholar
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Toplam 64 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular İşletme
Bölüm Articles
Yazarlar

Bünyamin Yasin Çakmak 0000-0003-2050-0267

Büşra Yiğit 0000-0002-0096-856X

Yayımlanma Tarihi 30 Nisan 2024
Gönderilme Tarihi 22 Kasım 2022
Yayımlandığı Sayı Yıl 2024 Cilt: 53 Sayı: 1

Kaynak Göster

APA Çakmak, B. Y., & Yiğit, B. (2024). Where Should a New Graduate Start? A Multi-Source Evaluation of the Banking Sector Business Analyst Signals in an Emerging Economy. Istanbul Business Research, 53(1), 61-80. https://doi.org/10.26650/ibr.2024.53.1208513

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