The Influence of Interactivity on the Relationship Commitment, Risk Physical Reduction, Customer Satisfaction and Relation Continuity Intention of the Disabled in Using the Physical Facility

Buom Kim; Jung-Hee Jung

doi:10.33438/ijdshs.1774881

The Influence of Interactivity on the Relationship Commitment, Risk Physical Reduction, Customer Satisfaction and Relation Continuity Intention of the Disabled in Using the Physical Facility

Abstract

Amid rising participation in sports facilities by people with disabilities, this study examined whether interactivity predicts relationship commitment and risk physical reduction and how these constructs—together with customer satisfaction—shape relation continuity intention among adults with disabilities using welfare or public sports facilities in South Korea. A cross-sectional survey was conducted from November 1–30, 2022 (N=208). Five constructs were measured on 5-point Likert scales; reliability, confirmatory factor analysis, and structural equation modeling were performed in AMOS 18.0. The structural model demonstrated acceptable fit (χ²=255.962, df=163, CFI=0.975, TLI=0.970, RMSEA=0.052). Interactivity positively predicted relationship commitment (β=0.396, p<0.001) and risk physical reduction (β=0.544, p<0.001). Risk physical reduction increased customer satisfaction (β=0.497, p<0.001), whereas the path from relationship commitment to customer satisfaction was not significant (p=0.320). Relation continuity intention was explained by relationship commitment (β=0.278, p<0.001) and customer satisfaction (β=0.238, p=0.003); the path from risk physical reduction to relation continuity intention was not significant (p=0.125). Overall, five of seven hypotheses were supported, underscoring interactivity and customer satisfaction as key levers for sustaining continued use of sports facilities among people with disabilities.

Keywords

Interactivity , Relationship commitment , Risk physical reduction , Customer satisfaction , Relation continuity intention

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Details

Primary Language

English

Subjects

People With Disability

Journal Section

Research Article

Authors

Buom Kim ^*
0000-0002-4043-6998
South Korea

Jung-Hee Jung This is me
0000-0003-3021-765X
South Korea

Publication Date

January 25, 2026

Submission Date

August 31, 2025

Acceptance Date

October 29, 2025

Published in Issue

Year 2026 Volume: 9 Number: 1

DOI

https://doi.org/10.33438/ijdshs.1774881

IZ

https://izlik.org/JA82XZ98WG

APA

Kim, B., & Jung, J.-H. (2026). The Influence of Interactivity on the Relationship Commitment, Risk Physical Reduction, Customer Satisfaction and Relation Continuity Intention of the Disabled in Using the Physical Facility. International Journal of Disabilities Sports and Health Sciences, 9(1), 1-10. https://doi.org/10.33438/ijdshs.1774881

AMA

1.Kim B, Jung JH. The Influence of Interactivity on the Relationship Commitment, Risk Physical Reduction, Customer Satisfaction and Relation Continuity Intention of the Disabled in Using the Physical Facility. International Journal of Disabilities Sports &Health Sciences. 2026;9(1):1-10. doi:10.33438/ijdshs.1774881

Chicago

Kim, Buom, and Jung-Hee Jung. 2026. “The Influence of Interactivity on the Relationship Commitment, Risk Physical Reduction, Customer Satisfaction and Relation Continuity Intention of the Disabled in Using the Physical Facility”. International Journal of Disabilities Sports and Health Sciences 9 (1): 1-10. https://doi.org/10.33438/ijdshs.1774881.

EndNote

Kim B, Jung J-H (January 1, 2026) The Influence of Interactivity on the Relationship Commitment, Risk Physical Reduction, Customer Satisfaction and Relation Continuity Intention of the Disabled in Using the Physical Facility. International Journal of Disabilities Sports and Health Sciences 9 1 1–10.

IEEE

[1]B. Kim and J.-H. Jung, “The Influence of Interactivity on the Relationship Commitment, Risk Physical Reduction, Customer Satisfaction and Relation Continuity Intention of the Disabled in Using the Physical Facility”, International Journal of Disabilities Sports &Health Sciences, vol. 9, no. 1, pp. 1–10, Jan. 2026, doi: 10.33438/ijdshs.1774881.

ISNAD

Kim, Buom - Jung, Jung-Hee. “The Influence of Interactivity on the Relationship Commitment, Risk Physical Reduction, Customer Satisfaction and Relation Continuity Intention of the Disabled in Using the Physical Facility”. International Journal of Disabilities Sports and Health Sciences 9/1 (January 1, 2026): 1-10. https://doi.org/10.33438/ijdshs.1774881.

JAMA

1.Kim B, Jung J-H. The Influence of Interactivity on the Relationship Commitment, Risk Physical Reduction, Customer Satisfaction and Relation Continuity Intention of the Disabled in Using the Physical Facility. International Journal of Disabilities Sports &Health Sciences. 2026;9:1–10.

MLA

Kim, Buom, and Jung-Hee Jung. “The Influence of Interactivity on the Relationship Commitment, Risk Physical Reduction, Customer Satisfaction and Relation Continuity Intention of the Disabled in Using the Physical Facility”. International Journal of Disabilities Sports and Health Sciences, vol. 9, no. 1, Jan. 2026, pp. 1-10, doi:10.33438/ijdshs.1774881.

Vancouver

1.Buom Kim, Jung-Hee Jung. The Influence of Interactivity on the Relationship Commitment, Risk Physical Reduction, Customer Satisfaction and Relation Continuity Intention of the Disabled in Using the Physical Facility. International Journal of Disabilities Sports &Health Sciences. 2026 Jan. 1;9(1):1-10. doi:10.33438/ijdshs.1774881

The Influence of Interactivity on the Relationship Commitment, Risk Physical Reduction, Customer Satisfaction and Relation Continuity Intention of the Disabled in Using the Physical Facility

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